The UPS Store

I walked into this UPS not expecting much. I have to say I was greatly impressed. Both of the gentlemen that were there had great attitudes and were extremely helpful.
I am definitely coming back and using them again.

I shipped a very valuable guitar to my home in New Jersey, and of course, there was a certain amount of apprehension about it getting here in one piece. I watched it being wrapped and boxed, and was VERY impressed with the job the guys did. Way above and beyond. They packaged it really well, then added MORE packaging! It showed up here right on time and was in pristine condition; and, even though the box had some wear and tear on it, it was so well packed you could never tell. Plus they were very professional and easy to work with. Don’t hesitate to use these guys!

This is the best UPS store around. Its not only the UPS service but actually the staff who works here makes it special.
Staff here is so welcoming and always trying to help you. They even go above and beyond to give the accurate information even if that does’nt turn them in any business. So thats what I call honesty and customer services is.
Michael Dillard and the other Mike here at the store provide exceptional service.
Look no further and get the southern hospitality here along with on point UPS service, Can’t beat that.

1986 at best.

This review is long overdue!
Just before relocating from Georgia, I opened a mailbox at this location two years prior when Jim Roberts still owned the store. I just closed it today and feel that Store #4197 is deserving of a strong review.
I chose this location because I was familiar with their notary services. When it was time to lease a mailbox, I shopped around but felt comfortable with Store #4197 because we’d already done business together. They ended up taking care of me by forwarding my parcels during a two-​year period when the United States Postal Service wouldn’t have been the best option for me.
Whether I was working with Mr. Roberts or Jake and the gang, Store #4197 took over when family no longer could. I know I kept everyone on their toes with five different mail forwarding addresses and almost as many methods of payment, the latter of which I had to provide by phone or via email — a very risky decision when you really don’t know if you’re dealing with good people.
From clothing, to legal documents, to school books, to money, to more clothing (!), their services rarely skipped a HALF of a beat. And the one or two times they did, the issue was almost immediately rectified *with an apology*. When I finally had the opportunity to meet the new crew in-​person, they gave me a sincere «welcome home» as if I were one of their Georgia girls (And I was born and raised in California, so there you go.).
Thank you, Store #4917, for your trustworthiness and professionalism. Your services were there when I needed them the most.
K.C.

«So, you buy envelopes at a Mail Boxes Etc. You don’t get divorced at a Mail Boxes Etc.» — Gilmore Girls Season 4, Episode 19
I do my best to avoid all post offices, ups stores, mailing-​type facilities at all costs. I print labels at home, I mail from my mailbox, and if I have to go in, I run in and drop off. They can be the most painful experiences because people seem to not care and hate to work there. That being said…
I started next door at the post office — to drop off a package and renew my passport. The postal worker sent me here to get my passport photos (funny since there is a huge sign that says passport photos here at the post office, but I digress). When I walked in there were 3 or 4 people with no real «line,» just cows grazing about with no idea who was next.
The guy who seemed to be the manager spoke to me and said someone would be right with me (points for that). After about 3 minutes, a woman (Jane) came up and asked what I needed and I explained about the passport photos. She grabbed the digital camera and asked me to stand against the wall. I had the foresight to remove my bluetooth headset and sunglasses from my neck and set them down (by the way, later reading the instructions, the photo would be rejected for these things — Jane should know this and have instructed me).
A quick snap later and she disappeared. So I stood there while more cow-​people entered the store. Their organization is lacking. With a couple of employees and an oddly set up store, I’m not surprised. This is one of the old converted Mail Boxes Etc. locations that UPS bought, and it looks identical inside. I’m not sure they ever did much to these stores but change the name when they were purchased. They couldn’t make place for a line if they wanted.
After a few minutes, Jane emerged from the back with my photos, put them in a protective sleeve for me and asked me what fabulous place I was traveling to — so we had a nice chat about places we both wanted to visit. This was the nicest part of my experience here. It was nice to see someone had a personality and actually a pulse. By the way, if not for that, this place would have maybe gotten 2 stars (probably 1). So kudos to Jane.
Make the place more inviting, create some semblance of order, maybe a little light would be good and maybe breathe more life into your staff and people wouldn’t dislike coming here so much. At least Brown did something for me this day.