Dekalb Tire

This is not the best place to go if you have an emergency, and its near closing. I asked to have an tire put on, and they said no we cant do it. They are not there for the people, and did not offer any options either.
Thanks.

I had originally posted about a poor first experience here, when an alignment job had taken too long. After I left, Mark called me to personally apologize and explain the cause for the confusion and delay. It is clear that he truly cares about the customers and the quality of the work this shop does.

Totally outstanding place. From the person running the desk to the folks like Vegas who work on the cars, this place is as first rate a place as I can recall. Friendly, knowledgeable, and at a price that is better then most! If you are especially looking at doing a leveling kit on your jeep or truck, do NOT go anywhere else. These guys do it all at far better prices then say 4Wheel Parts. They were also able to beat tire prices vs discount tire. Your car and your wallet will thank you for coming here.

I recently took my car in to have a nail removed and a patch installed on the puncture hole. I waited for about an hour and paid $ 20.00 for the job. Not thinking anything of it, drove the vehicle the following day and noticed the low pressure indicator light on again. I checked all four tires and found only the same tire that was «repaired» was low and there was a nail in it… exactly like the day before the «repair».
I took my car to a different place to have another patch job, requesting that they show me the prior patch or plug. Wouldn’t you know, there was NO patch or plug anywhere in the tire! I quite disappointed and perturbed that an establishment, specializing in tires, would have the nerve to charge for a job that was never completed and then expect that I would not find out about it later!
This was my first and LAST trip to DeKalb Tire. I can only hope that no one else is deceived by this establishment now or in the future!!!

I have traded with Mark and DeKalb Tire for a number of years. They price the tires competitively and the service has never disappointed me. I wouldn’t buy my tires at any other store.

2^nd time back… Good service! Just got a simple oil change as I get my car ready to sell before I move out of the country. They’re busy on the weekends so have an extra hour to spare — they have a waiting area or you can leave your car. Ask for Anita!

Great customer service! I walked in with no appointment need tired changed and they took care of me immediately. Great price on the tires and fast service. Anytime I need tires I’m coming here.

Trustworthy and great service. They do mechanical, oil changes, and tires. Highly recommend.
I’ve read some of the other reviews and feel it necessary to add to my comments. I have visited many auto repair stores and I have watched many stores do things they should not do and neglect to do things they should do for the safety of the customer in order to make a sell and get some money. When you are having work done on your vehicle, it is very important you understand what is being done and why it is being done. Any respectful shop will take the time to explain it to you. Dekalb Tire does this.
I also find the comments about them taking advantage of women interesting. One of the owners is a woman and is typically in the store. I’ve never felt employees have shown me anything other than common courtesy and respect at the bare minimum as a woman. As far as time, some things do probably run over schedule at times, but I would much rather people take the time to do things right on my vehicle than sling it out of the bay in 45 mins. If you are having mechanical work done, you never know what can come up or might need to be done or take longer. If you aren’t happy or think they are lying, talk to them because again any respectful shop will have a dialogue about what’s happening and why it costs that much and is taking that long. If you don’t want something, say no. They are offering you their educated opinion about what they would do to their vehicle– they aren’t trying to rob you or waste your day.
Dekalb has been there a long time and I’ve been in there many times over the last few years. They do a great job and in the event you aren’t satisfied, if you give them a chance I have upmost confidence they will try to correct the issue.

i just want to say Dekalb tire you rock! i had aproblem with my car last week during the ice storm and was near sandy springs dekalb tire so i stopped in. my service man i believe his name was kenan took very good care of me. treated me like a woman and didnt try to cheat me because of that. he saw to it that my car was fixed and got me back on my way. awesome job! i will be back! GOOD WORK GUYS!

They will try and rip you off. Don’t go here. I took my car here last week to get my oil changed and new brake pads put on. I dropped my car off and was going to come back in an hour when they were done. A mechanic, Keenan, called me about 20 minutes later and told me I needed $ 689 worth of work. They said I needed new front and rear rotors because my brakes had worn down to just metal and had warped my pads so bad they couldn’t be machined and they said they couldn’t replace my pads unless I got new rotors. They also said my brake lines flushed on top of the oil change and new pads. My car only has 57k miles on it so I know it didn’t need the break lines flushed. And I knew my pads weren’t that low because sensor had just started squealing a week prior. I decided to get a second opinion and take my car to a mechanic I trust that I had gone to for years before I moved to Sandy springs. This mechanic told me that Dekalb Tire was lying to me. All I needed was new pads. He showed me my pads and they were far from worn down to metal. This place offers cheap oil changes but they will try and convince you that you need far more work than you actually do. I won’t be going back here again. I saved myself $ 550 by not trusting this place. you shouldn’t either.

Needed the spacers taken off of my front tires in a pinch. Just had them installed near stone mountain. Realized my tires rubbed the fender wells because of them. Saw DeKalb Tire and pulled right in. The guys took care of me immediately an no charge! Was just passing through and they were more than hospitable. Don’t experience that these days. Highly recommend you give them your business!

Extremely expensive !!!
If you are female… Go elsewhere! Felt as though I was taken advantage of. Will not return.

My family has been coming here for the longest time! Mark is very helpful and nice and always helps my family with our car problems! I will be back!

I came in for a diagnostic test on a used vehicle I’m purchasing. Mark was VERY nice and helpful. ¹⁰⁄₁₀ would use again!

Best car care place in the city. Our company, Mr. Mister Mosquito control uses Dekalb Tire for our entire fleet. Fair, honest and timely. No doubt best place in the city.

This has been my 2^nd trip to DeKalb Tires for new tires. The first visit was to shop out a new set and compare pricing. After visiting another shop and having been given the «woman» treatment and hard sell of needing all 4 RIGHT now for what was an exorbitant amout compared to online pricing (their own website), I went straight to DeKalb. The salesman was up front, honest, and very nice. Only needed 2 tires, had about 25K more miles on the other 2 left (and I did). Tires were less expensive than expected, and wait time was minimal.
This trip I brought just the tire, totally flat. I’m a curb checker. It happens. The owner said it could not be repaired but he’d have a new one for me in about 45 mins. I was there maybe 25. Since I had only gotten the tires recently, he offered a huge discount and knocked off labor. Very, very nice, efficient, honest, and caring. I will buy every tire I ever need for both vehicles here (and with my curb issues and atlanta potholes, there will be more). Thank you, guys, so much!!!

DO NOT GO HERE!!! This place has been ripping off the housewives of Sandy Springs for too long. I used to go to this place for oil changes when I was a teenager, and even then I felt something fishy about the place. The owner/​manager (tall skinny dude with the pornstache) is a scammer like no other. They ALWAYS try to upsell you on work that your car doesn’t need. The mechanics are incompetent. Pornstache once put spark plugs on my car without consent, then tried charging me an exorbitant amount ($ 300+) for the work, that I DID NOT AGREE TO! He did the same thing to a friend, and they got in a loud verbal argument (almost got physical).
My other used to frequent this place (she didn’t know any better). She got an overpriced oil change (they use recycled oil), and apparently they put the wrong filter on her car. A few days later her car was vibrating violently. She took it to the dealer and they fixed the issue (no charge) and said the oil change was done wrong, and they used the wrong filter. These poor JAP’s (Jewish American Princess) of Sandy Springs do not know any better, and will continue to get schemed, but if anybody is reading this DO NOT GO HERE! Any Goodyear will take better care of you and your car.
BEWARE OF PORNSTACHE!

Iam actually back here right now after being here earlier for 3 hours. Of course Mark Hogan told me it would be an hour. Once I paid, Mark said he will” buy my tire back from. E tomorrow” of course I had asked why. He stated the temp tire that was put on, will not fit in the trunk compartment, it was a bit too large. He said he would call me tomorrow afternoon once the other tire comes in. I also asked Mark if It was safe to drive on the freeway tomorrow morning. He assured me it was.
I paid said. OK and left.
No sooner am I on the road my car has very little power and the STC light is flashing. This has to do with tire pressure and size. Took out my owners manual and it was exactly what was hap ping to my car. Tire and tire pressure.
I return to DEKALB TIRE and mark takes my car back to change out the wrong tire they had just put on.
When speaking to Mark about the tire issue, he said and I quote, «You are not driving a Chevy, you have a Volvo.» Really? Is this what you say to a customer instead of saying I am sorry for your trouble. My apologies nothing.
Not to mention, he allowed me to leave the store with an incompatible tire. And I have to return tomorrow to switch out for another tire.
Obliviously, I am not a 15 year friend of Marks, like some earlier reviews. But rather a female who came in with a tire issue and left with a bigger one.
An apology would have made a world of difference.

Great place! I have been here twice in the past month and they have been great. Lowest prices, honest reps, very fast, free wi fi and they do a great job. The prices were 30 percent lower than the other quotes I received. Highly recommend!

LOVED The service. Thank you guys… Clean waiting room, bird chirping, Starbucks across the street.