Enterprise Rent-A-Car

Tremendous staff. The manager gave me an upgrade because there was another guest in the store who was rude. The lone agent (manager was on a conference call with corporate) had to deal with the other guest and me — she was excellent. The staff were friendly and great. Thank you!

In the past I have always had above average experiences with Enterprise when renting a vehicle for trips as well as insurance claims. Recently, I had to rent a car from this location and it was by far the worst experience that I have ever had with this company. I am giving it two stars because some of the staff was just as friendly as other locations in other cities and states that I have rented from. Others where a little distracted and rude; for example asking me a question and while I was in the midst of my response another employee walked up and proceeded to enter into a conversation with the man I was answering. He turned his attention immediately to them and completely cut me off. That was strike one, but I’m easy going and the other staff members, one of whom was aware of what had just happened, were very friendly, so I just blew it off. During the week that I had the vehicle I had to return one vehicle to exchange it for another. While doing so I discovered a mistake with my insurance and called them to get it straightened out. The man in charge, I’m assuming he was the manager at Enterprise, refused to work with my insurance or to even honor something that I had been told by another employee when I picked up the first rental a couple of days earlier. He made it very clear that they were a busy office and that they have cars moving constantly on the lot, which I took to mean that he did not care about helping me and my insurance company correct the problem until we could resolve it. He also told me that he did not believe that my insurance company would correct the problem and that I would basically be out of luck (while grinning). He said that he would be shocked if they did anything. Until Progressive could fix the problem, I ended up renting another vehicle that one of the nicer employees told me previously was covered by my policy. The man who had cut me off earlier told me that I would be paying over $ 2 a day for taxes. I just took the car because I had been there for over an hour at this point and was really upset. I had no vehicle there of my own, so until I got the situation figured out I was stuck. Well, my insurance straightened things out, like they always do (Progressive is great), and told Enterprise (twice) that they were covering everything and not to charge me anything. Needless to say they charged me anyway (about $ 28) by mistake, so now I’m waiting for that refund. I know that it’s not much money, and that wasn’t the problem. The problem for me was that they didn’t care at all that I was experiencing a stressful situation and were not willing to do anything to help make it right, and they have a contract with my insurance. Normally, Enterprise has immediately stepped in to work with either me or my insurance company and goes above and beyond to help. This office does not care to do that. I will not rent from this location again. The employees who were nice and caring were wonderful. In my opinion, the lady who helped me through most of this, I believe Julie was her name, should be managing that office. Just my opinion. She just seems to carry the Enterprise attitude that I have experienced in the past better than the guy did. There was another man, and younger girl who were also very nice. I truly believe that if that one man had not been there, that the other staff members would have worked with me and gotten me out of there without all of the stress.

Friendly staff.
Great service, picked up and returned us to our campground.
Thank you