Quality Inn & Suites Near The Border

Night staff is very rude. Room is questionably clean, bathroom not clean. Very disappointed.

This place should be called ‘Quality Inn in Days Past’. What a dump. If you have to use Wi-​Fi for work, forget it. I was not able to get more than 5 minutes of work (no exaggeration) before I lost connection. It is Mid-​October and the place is poorly decorated with Mexican style Christmas décor, looks like dollar tree stuff. This place is falling apart! The staff is nice and realize it is not their fault. Whomever owns this place has certainly not kept up with maintenance whatsoever. The elevator smells. Cheap, cheap toilet paper! Would not like to see what shows up with luminol! Nasty!

Great place… Best ac food is good shower and blankets are clean price not bad TV okay. All works well. Five stars for me. Very close to the border with Tijuana. Across the street is burger king and other restaurants great. Pool is very clean for the kids.

Got a good deal on Expedia for one night stay here. Came to visit san diego for a concert and stayed the night here. My room accommodated five people three beds we were all comfortable. There was a TV, fridge, bathroom, and a closet not bad for the price. It’s not the fanciest place in the world but it’s got some character. Would recommend for anyone looking to stay a night or two. After reading the reviews about how bad Parking is here we all took über to the concert and left the car parked. Had no problem getting to and coming from I would recommend doing that too. Overall not bad.

nice hotel, friendly staff and great location. We were 12 people and got 3 rooms. Nice clean rooms and exterior. Loved the hacienda looĸ. very tranquil ambiance. Will definitely stay here again.

I’m writing off Quality Inns everywhere. Tried to stay at the one in La Mesa, which was worse than this one, and then ended up here.
The pros: room size, fridge and microwave, working television.
Cons: shady characters, no parking, we went to get breakfast at 8:10, and there was nothing left, at all. Not much around, long wait to check in and out, got the room right next to the ice machine. It was extremely loud all night and morning.
What did it for me was the customer service. Right after I checked, I immediately went back up to the front because the bed wasn’t made, and there were cans, and keys in the room, and lights were still on (obvious it hadn’t been cleaned). So I asked for a different room. I had to wait in line for 30 minutes to do so. Then, he (front desk agent) was so rude about it. Another Lady (I’m assuming was the manager) told me it was because someone else already checked in and out of that room and to WAIT so the maids could go clean it. At this point, I just want to lay down, and I’m already frustrated that its taken so long. You want me to wait? Just give me a different room! Maybe I would have been okay with it, had they ASKED, but i wasn’t given a choice. As soon as I grabbed my suitcase and come back, they’re done. I said «no way did that room get cleaned in 4 minutes!» She laughs and says in her poor English «yea they all rush to clan it together.» I gave up at this point. No apology. Upon entering the room, of course it hadn’t been cleaned because the shower wasn’t went, the floors were dry, etc. All they did was pick up the trash. When I asked about the parking, he says «yea unfortunately we’re booked so.» so what? Where am I supposed to park? I offered a solution, to park by my window, and he was so rude about coming to see if it was ok. Horrible, horrible customer service.

It’s a shame. I had a very nice suite, very clean on the first floor. NOISE was unbearable especially in the mooring, kids running around the hall ways and you can hear every word everyone says outside much more than street traffic. It’s a shame really, I thought I would enjoy it much more.

Buisness center is a storage closet. See pic.
Grounds are dirty.
Not what I’m used to with this brand.
Disappointing.
Desk personnel are rough, arrogant and pretentious. Seems I’m making them a favor for staying here.
Find somewhere else to stay.

DO NOT STAY HERE!
Front desk help «Elias and Issac» are incompetent to do this job. But then again with a «Manager» like Josefina I’m not surprised. This has to be by far the worst night ever spent in a hotel.
First of all my husband and father in-​law got off to ask if any rooms where available and they got turn down saying no rooms. I called immediately after and was told to come in and that rooms where available and I would be charged an early check in free for Saturday, which we were fine with (with Elias). We went thru out our day Saturday and came back around 10pm to get some rest before we head back home. Well to our surprise front desk called us at 2:30am Sunday morning saying we have to pay for another night. We were so shocked and of course half asleep. Issac called us saying my manager Josefina said to wake you up and ask for you to pay another night. We tried to make him understand we checked in on Saturday and paid an early check in fee of $ 25 dollars to Elias for check out on Sunday morning. We went back and forth on the phone and then in the front desk keep in mind this was all around 2 or 3 in the morning. Well to our surprise it didn’t show we paid early check in for Saturday but it did show the wrong check in date for Friday. Apparently the system was down and it only showed we paid half of what we paid. Finally we asked to speak to «Manager» Josefina but Issac did not want to call her and wake her up, but yet no problem in waking us up. RIGHT! After all argument and discussion they said we still have to pay another night and that was the end of that. Manager never showed up and we left by 4am in the morning Sunday night. I mean come on who would sleep after this?
By far worst experience ever! Apparently managers get to sleep in when all hell is breaking loose in hotel. Also we shouldn’t have paid cash apparently what you end up paying is more than what they show on paper.
P. S. Room was clean when we arrived but a horrible smell of the fridge was not pleasant.

Great place. Cheap, clean, spacious. Free wifi, free breakfast.
Breakfast is worth mentioning — there was a selection of hot and cold food, and they accommodated requests. Someone on a different table asked for sausages, they came right up. My wife asked for a paring and a chopping board to cut an apple. No problem.

Great hotel, paid $ 150 on a Friday night, woke up Saturday to find out they had free breakfast! Nice surprise. Waffle maker, eggs, sausage, bagels, toast, cereal, great choices! Clean room, no problem with parking, easy access to the I5, perfect for what we needed. Not knowing the area, felt safe, friendly staff~ tried to review this hotel on their site, wouldn’t let me, so I thought if do it here~ would DEFINETLY stay again~

I’ll make this short and sweet. I decided to take a nice vacation to San Diego and relieve some stress from work and the Phoenix heat! I’ve stayed here once before but not long enough to judge the place. I called ahead of time to see about check in time and may being able to do it early which the first person told me one thing and when I got there they tried to make me pay and give me different info. Every night I came in there was absolutely no parking and I had to park on the street and the last night I came in around 3:30am. The next morning at check out time my jeep wrangler was gone! Some a**hole stole it and is probably stripping it in Mexico! I highly recommend staying as far away from the border as you can and or it’ll end up being a 20k trip like mine!

My family and i stayed here for two nights. I walked in room it was stuffy and it smelled horrible. Their mini fridge did not function. they only had basic cable. I wouldnt mind basic cable, but because i have kids cable wouldve been nice. the first night i felt extremely itchy, and my ears were red. My husband said it was all in my head. so i didnt make a big fuss. well when i come back home, i put my toddler down for a nap, and i pull out what i thought was lint from his hair, but i realized it was moving; it was LICE!!! Yes i panicked and was furious. i called the hotel made a complaint and the front desk clerk told me that since ive left no other customer has complained. mind you, it was two days ago. so because no other person complained, it didnt come from the hotel? ignorant people. i pay over 150 for what? to bring home lice and buy expensive medicine for me and my kids. i will NEVER stay there. the customer service was unprofessional. there should be more done. i dont expect my money back, i expect them not to rent that room out till they fumigate.

Ok. You’re probably wondering, «Vanessa, why are you staying at a quality inn when there are so many hotel choices in San Diego?»
Well here’s your answer.
My husband and I wanted to get away on a staycation without blowing everything we’ve got. With the pressure of the businesses and the two kids, we need to get away sometimes.
I looked around online and saw this little gem was newly renovated.
So we went to check it out.
Upon arrival, we immediately saw a Christmas tree.
Then more Christmas decorations.
Then a village around a fountain.
Wow! Picture time!!!
The lobby was even prettier. More villages and lights. A beautiful waterfall. The tile on the floor and walls were gorgeous! The whole lobby looked fancy as heck!
Didn’t even feel like I was in San Diego anymore.
We were helped by Amalia. A sweet lady who walked us to our room with the most courtesy we’ve gotten in EVER.
We opened the door to our room and
HOLY COW.
BEAUTIFUL furniture??? YES, PLEASE!!! and the room smelled so clean!
She mentioned the breakfast they have in the mornings and invited us to join them. Sure. We will be there. You can never go wrong with donuts and coffee from a hotel.
Our room was super nice.
Spacious.
Free wi-​fi.
And we could hear the flowing of constant water from the water décor throughout the hotel.
I have literally fallen in love with this place.
The nights were quiet. No hookers or parties. It was very nice and peaceful.
The next morning, we went to the dining area and saw that this was not a continental breakfast.
This was a
Full on
Complete
Holy cow
HOT
Breakfast!
NOT at all what we were expecting.
We loved it so much, we stayed a second night.
We went home feeling super refreshed and will definitely be back next month when we have another nervous breakdown.

My review of this location was on it’s way to being a one star upon arrival because the front desk staff seemed to be upset with their gossiping session being interrupted by my presence to check in. A change came around the time breakfast was served HOT.
May go back…

Good for the night

I stayed at Quality Inn in San Ysidro, ca. I went for a weekend trip with my girlfriend to visit sea world San Diego. Everything was great. We were told it was under new management. The rooms were really nice! Seemed like they were newly remodeled. Our room was very clean, bed was comfortable, cable tv, free wifi, microwave, refrigerator, & much more. They provided free breakfast which was awesome! I would definitely stay there again. Just minutes away from downtown San Diego, sea world, little Italy, etc. also it’s about 5 min away from las america premium outlets! Everythig was perfect. Great service