Greyhound Bus Lines

Worse service every I paid for a ticket for my cousin to come home to our grandma who been put in hospice and come to find out when she gets there ticket was canceled for no reason and I would get a refund in 5 to 7 days yet I was still willing to pay for another. To make it worse she walks to counter and workers walk away and don’t come back to counter for a while making sure we could not but another ticket when I called the next day spoke to three people and noone was able tell me why was canceled. And when I tried to buy her another one I couldn’t so I called back and try do it by phone and they said it was my credit cards not one but both bull so I called both and both confirm it wasn’t me so with that said I will never go back through them now that I found
it worked with same credit card no problem !!! Don’t use them that my best advice!!!

I’ve tried to call them the last 3 days. No one ever picks up.

So I guess my 5:25AM bus didn’t feel like showing up today…
I have been taking the grey hound weekly because of School in Los Angeles. I found the grey hound reliable as long as I can make it to class on time… Today was not that day. Today I am angry. Today I shall seek my vengeance in this life or the next.

Fake advertising about internet in bus!
Most of the busses have Wi-​Fi internet. They are right
But!
It’s not usable because:
It’s not working at all
or
If it works, it’s super slow…

Terrible service!!! I was going to catch a flight in Tijuana so I took the bus from LA to San ysidro. They left my luggage at the San Diego station and they didn’t care at all! The offered me to take me back to San Diego to pick up my bag without knowing at what time the bus would leave from San Diego to San Ysidro. Also the driver was making fun of me because apparently I was ‘whining’ way too much about my luggage. Rude! Terrible service.

I booked a ticket a few months ago but ended up not using the ticket. When I called to try and get a refund I couldn’t get through at all on their customer service line for a while. Finally, after trying numerous times I was able to talk to someone. I guess it was my fault for purchasing a non-​refundable ticket, but they wouldn’t let me have a refund for the ticket or allow me to use it as credit. After emailing the refund center I was told that I could buy a new ticket to a new destination and send in the new confirmation along with the confirmation of the ticket that was never used and then they would give me a refund for the old one. (A really odd round-​about way of letting me use the ticket as a credit). The email told me to call the same number back and talk to a representative. The representative was rude and extremely inconsiderate. He didn’t understand what I was talking about and kept interrupting me when I was trying to re-​explain. I ended up getting nowhere with him. I will NEVER purchase a greyhound ticket again mainly because of their terrible customer service. Amtrak is the way to go! Much more comfortable, faster, good customer service, and cheaper!

Never ever take Greyhound/​Crucero to or across the border. Horribly rude driver stranded 3 (maybe more) couples at the curb, forcing us to wait an hour for the next bus. When I booked the trip, I was specifically told that the driver would wait on the other side of the border until we cleared customs. This was just BS.
Even though driver was stopped, when I approached the door, he refused to let me in. After I showed him my ticket, he still refused. He refused to give me his name, and refused to even look at me.
Thank you for abandoning us Greyhound. I am glad to return the favor, and suggest everyone else do so.

This review is not about the bus but the excellent Mexican food stand in the station, if you are taking the bus up to LA or anywhere else grab some tacos and enjoy the ride