Woof Boarding & Daycare

I took my dog for a test before boarding her for a weekend. When I picked her up there was a significant cut on her nose, two puncture marks and swelling on her muzzle. I contacted Woof and the staff had no explanation for the injuries. I provided pictures and they said they would contact me if they were able to provide details.
30 minutes later I received a call from the owner to explain. She told me that her staff member was distracted and then herd an older dog whelp. The staff member reviewed the older dog finding no injuries and assumed my dog started something. The owner informed me that the employee did not check my dog because he assumed my dog started it so could not have any injuries. The owner apologized that her staff member was distracted (against policy), assumed the non vocal animal was not attacked (against policy), and the staff member did not check both animals for injuries (against policy).
Overall I was not impress with the front desk staff, dog handlers, leadership or facilities. I have an will continue to suggest that this business is avoided.

Woof takes special care of my dog. He is always eager to go and play. Woof is very thorough about all aspects of their daycare and boarding, and I feel very comfortable entrusting my special boy to Woof.

We’ve been taking our pup to Woof for years. The personnel always know our dog when we come in and he’s excited to go play. He comes home exhausted but happy. I don’t know what I’d do without them!

We have been taking our dogs to Woof for at least 7 years and they love it. Jacqui and her staff are phenomenal and they treat all the animals as if they were their own. They even took one of our dogs to the vet when she had an infected sore. They kept us informed, and took care of the sore while she was there… at no extra cost! Recently, we had a family emergency and had to drop our dog off in an hours notice. They were so accommodating with all the events and changes that went on during this time. The animals love it and we feel very secure leaving our pets there. Jacqui and her staff are the BEST!

I’ve been taking our dog to WOOF for years and love it. I like that the dogs get to play together and socialize and that Jacque has new potential ‘members’ for a half day to see how they socialize with other dogs. If they aren’t social, she doesn’t accept them.
All the employees are so sweet and love dogs. Now that WOOF has become so popular, it has obviously become harder to keep cleaning up after so many dogs, and on those days (usually rainy days), my baby comes home smelling like dog urine. However, as long as he’s happy, I’m happy.
Would absolutely love it if Jacque would get doggy-​cams so that we parents could check in on our pets throughout the day. I know she talked about getting them, but so far I don’t think it’s happened.

Wonderful place to board your dog. The dogs have a great time and you will be shocked how eagerly they want to join the gang at Woof when you drop them off. They take great care and the dogs are in a central play area during the day and sleep separately at night. They keep the place clean and are very conscientious about all the details of your pets stay. My two golden retrievers are like children and I have every confidence that they will be cared for in a wonderful way while I am gone.

We have been taking our dogs to Woof for close to 7 years now and we wouldn’t change a thing!!! The entire team at Woof is great with the dogs AND the people. From updates on holidays (loved the Valentine’s with my pups’ prints on them) to pics if we are missing them, Woof works 110% to make sure you and your dogs are happy. Our dogs come home happy and pooped from a fun days with their furry friends.

I love Woof. I have two dogs, one 12 and the other 2. We use Woof for boarding. The staff is fantastic and my dogs come home happy and exhausted :). They play during the day and are able to sleep in the same boarding area together at night. I haven’t liked other boarding options where the dogs are locked up for long hours during the day and only taken out a few times for a short walk or play. At Woof they get interaction with other dogs and the staff and they LOVE it.

I’ve been taking my Toy Poodle to Woof since he was a puppy. He loves it and I love knowing that he can play with other dogs in a controlled environment. They are flexible on the schedule. When needed, I have them trim his nails and give him baths. I’ve also boarded him with peace knowing that he is in good hands.

This review is overdue! Woof is incredibly well run, Jacque is an excellent business owner. We’ve been taking our to Vizslas to Woof for the past two years. The pups are well cared for, and the staff is super friendly and accommodating. They are so flexible with last minute boarding requests to nail trims. We HIGHLY recommend Woof, it’s a win-win…pups are happy and well tended to; humans are happy from working with a well oiled machine. Kudos to Jacque and her staff!

The staff is super friendly and my dog loves coming here and playing with the other dogs. We only have taken him here twice and each time I’ve picked him up we’ve had to take him to the vet because hes contracted something from the other dogs. The first time he got doggy pink eye which cost us about $ 150 for antibotics and his pet visit. Then the second time we picked him up after a weekend stay and he had kennel cough which he then passed to my friends dog and my other dog. That cost us for all three dogs to be seen and get meds close to $ 400.00. The price alone to board the dogs is expensive but then to have vet bills on top of that just doesnt seem worth it to us. I called to let them know that my dog received kennel cough after his visit and they said they would communicate this to their customers. We will most likley not use their services anymore because of these reasons.

We have been using WOOF to drop off out dog when we are out of town for 1 – 2 nights but never for a long extended time. We plan to do this soon and hope our dog will be happy with the company of other dogs. Every time I drop my dog off, I feel that he is going to be having fun and also have a chance to socialize with other dogs. The staff is always cheerful, knows my dog and love the website that I go to for cycling him in… one thing is I wish is to have bigger space for the dogs to roam. As for walks, I am not sure why we should be charged for the dogs to be walked.

I just picked my pup Snickers up from his 4^th day at daycare (two days a week for two weeks), and am seriously so happy that I decided to take my dog to Woof! He perks up as soon as we pull into the parking lot and is always wagging his tail as soon as the staff comes out to get him! They knew him by name on the second day — you pull up in the mornings and someone walks right out to get your dog and like I said knows them by name! They are great with accommodating any needs — my dog sometimes forgets to drink water when he’s playing a lot and with the weather really heating up I asked them to try and make sure he drinks some water and they said no problem! It’s definitely worth it to know your pup is having a good time all day and they come home pooped! Would definitely recommend Woof to any doggy owner!

We love Woof! As new dog owners, we wanted to find a facility that would care for our puppy when we had to go out of town or to provide day care for days we couldn’t be with him. After looking at a few different sites, I settled on Woof and initiated the review process.
1. I like that they take the time to evaluate the dogs that will be part of their community. It cost $ 20 BUT I was welcome to leave him there for a full day of daycare.
2. They have indoor and outdoor access for the dogs.
3. All of the dogs arriving on my first morning were over the top excited to be there
4. I was able to observe my dog through one way glass to watch his transition
It has been wonderful for us. We have used them for 2 days of boarding and he has gone to 4 daycamp days in the last two weeks. I am very impressed with this organization and the extra mile they go.
All of the application/​paperwork/​registration is done through their website. Love this.
We had our Aussie groomed (including nails) during boarding and he came home beautiful (and so so so tired).
Cute touches like a report card after boarding in a gift bag with his photo on the front. I know, its not necessary, but it sends me the message that they care what I think and about my dog.
I would definitely recommend Woof and we will continue to use them for our dog.

I took my dog here first of all because they are open Sunday also. Was going away for one night and did not want to have to keep him somewhere from Friday to Monday. He had to pass inspection first and visit for a couple of hours prior to staying. My dog loved the fact that he got to play with other dogs the entire time. He stunk a little after but that happens at dog parks also. Would recommend the overnight or the daycare. If it was on my way to work I would bring him to the daycare more often.

My dog Jaxon and I LOVE Woof! From the very first day they made us both feel welcome, and like it was going to be a great experience. They gave us a tour, and let me watch him enter the small dog play area and make his first new friends. When I left I felt confident that he was in loving and caring hands. But being a doting mother, I dropped by on my lunch break to see how he was doing. They were more than happy to take me back and let me watch him for a while. He was playing so well and having such a great time!
When I picked him up at the end of the day, he had the biggest puppy smile on his face! He was happy and bouncing around. I had to pick him up and carry him out cause he kept flirting and loving on the Woof ladies! But once I got him in the car… he was asleep before I left the parking lot! He played and played and played all day, and was all tuckered out. He slept VERY well that evening.
Now, when I am 2 blocks away from Woof, Jaxon starts wagging his tail, barking playfully, and pawing at the windows. He loves going to daycare and has so much fun playing with his doggie friends and the staff.
Every time there is something wrong with Jaxon, (he didn’t eat in the morning or he didn’t seem to have a lot of energy), I informed the staff and they always take the time to understand. When I call in the afternoon to check on him, they always have a prompt update, and Jaxon is always taken care of and happy.
In my opinion $ 32 per day is an extremely reasonable price to pay for my dog to run around and play all day with his friends, be completely supervised and kept safe, give me peace of mind, and ensure a good nights sleep!
I cannot say enough about Woof and their amazing staff. Thank you for providing an amazing place for our furry children!

My dog, Baxter, stayed at Woof for doggy daycare 2 – 4 days per week from January through September 2013. The only reason he doesn’t go there anymore is because my job transferred me and it’s no longer convenient. Let’s see if I can run down my list of favorite things:
Valet dog drop off — I didn’t have to get out of the car in the mornings in my business suit, they came to the car to get him, always with a smile.
Dog pick up — always very prompt
Payment — easy payment and affordable packages
Dog excitement — Baxter’s excitement factor when I mentioned going to Woof was crazy… he knew what it was and always howled when we pulled into the parking lot
Employees — the employees at Woof loved Baxter… genuinely loved him.
In the 9 months he went there, he never got sick, never had fleas, never had any injuries and was always exhausted at the end of the day from playing. If my job ever sends me back to San Ramon, Baxter will go back to Woof.

I really want to like this place. It’s close by, the hours are great and I hear wonderful reviews from friends… but 2 out of 4 times I’ve taken my dog in for daycare he’s come back hurt.
The first incident was his first full day at daycare. When I picked him up, they were prompt and attentive, radioing to the «back» for one of the girls to bring out my dog. Then the front desk lady proceeds to tell me that my dog had an «owie». «We put Neosporin on it, and it’s interesting… when I first looked at it, there was a little scab around the edge like it had been there before.» I said I would take a look when he came out.
He had marks on BOTH sides of his neck, which were DEFINITELY new. It looked as if another dog bit him. I wish I had made more of an issue about it… but told them it was okay, I know the dogs like to play.
Over the next few days I kept my dog home and crated him. Large scabs appeared on both sides of his neck while the wounds continued to heal. I was timid to bring him back to Woof… but thought they might keep a «better» eye on him after the initial incident.
The next time he spent all day at Woof there were no problems. My dog came home happy, and exhausted.
However, the following time he came home… he had MORE new markings around his face. (Not as bad as the first time… but definitely new scratches).
I understand dogs like to play, play fight, use their mouths to play and run around together… but they shouldn’t get hurt. If an incident escalates someone needs to step in. After my recent experiences, I don’t feel comfortable with my dogs safety at Woof. I think I need to find a new option for him during the day.

Our dog, Buddy, stayed here for a week while we were out of town. We picked WOOF because we really liked that the dogs stayed out and played all day. They only go in their kennels to eat and sleep. On top of that, we love the staff! For his interview, the girls there were really nice, and when we brought him back 2 weeks later to kennel him, the girl that came out to grab him instantly remembered him! She gave him lots of love and pets, and it really just made us feel comfortable that we were leaving him in caring hands. When we came to pick him up, we asked for Buddy and the receptionist instantly knew him by name too (and there’s about 25 – 30 dogs there). We thought that it was worth it to pay a little extra for that kind of personable care and attention, as well as the level of activity (because he has a TON of energy)… In the end, that’s what really matters to us. ON top of that, we got a cute little bag with his picture that says, «Buddy loves WOOF»… So cute!
Also, some people complained about them not having webcams, I will tell you that once you meet the people there, you will feel 100% comfortable that your dog is in great hands. We didn’t need to see what was going on while we were away, we knew Buddy was being well taken care of.

First off — how does someone like Joyce T write a review when she has never used a business she is reviewing?
In any event, woof is great. I won’t take my dog anywhere else. The staff is friendly and really put my dog first. It is great how ever staff member knows my dogs name. Hands down, best dog boarding around.