Wells Fargo Bank

I have always thought as banks as impersonal. This one is not. They greet me (and often my mother) with the warmth of old friends. They have helped my elderly mother solve every big (and small) problem with great patience and tact. They have even invested her money (wisely) and followed up with the best advice. Finally, they have followed with me after every, single interaction. I can tell you very few businesses do that.

I like this branch as much as I like the Sunset Dr. branch. Always wonderful customer service. I never had to wait long in line. The managers greet you right when you walk in. They appreciate your business. I think this branch location is well kept and updated. Great location and plenty of parking. It’s in the same plaza as Safeway.

Man am I disappointed in this branch.
First off, the people are very friendly. They really tried to help. But they were fairly incompetent, and I ended up incurring over $ 300 of overdraft fees due to their mistakes.
I had 5 accounts with Wells Fargo, and decided to move banks because Bank of the West has better service with no fees. I tried to close out all my accounts, but one of my accounts had an overdraft fee, so we left it open because the banker said «Let’s see if we can refund that.» Super nice, thank you for the effort to make me happy even though I was closing out all my accounts.
The banker said that their manager was busy, but that they would call back and let me know how it went. They didn’t call. An automatic online payment went through, overdrafting me again. I went in again, and same story. We’ll try to refund the overdraft fee because they were supposed to have closed the account, but the manager was busy.
Well, part of this is my fault, as I have tons of recurring online payments, that went, and all of the sudden I’m over $ 200 in the hole, all for overdraft fees. I come into the office, demand that they refund them that day, to which they say that they can refund some, but not all, unless I can prove it’s an automatic payment online.
They tell me that they’re going to freeze me account, in case any more charges go through. They don’t, more charges go through, more overdraft fees. I had changed everything at this point, but two companies forgot to update their records.
So, all in all, very nice people. If you want to do everyday banking here, go for it, I’m sure it’s fine. However, if you have a tricky situation, you have to lead the interaction, because the bankers are very disappointing.
Bank of the West has been much better with any questions I have, with a ton of follow up. I really appreciate their service, if you’re looking for a different bank.

I swear this is one of the best banks I’ve been to. The staff is extremely helpful and friendly, and they always offer coffee and candy. The employees always greet you and smile and make you feel welcome. Not to mention that I’ve never had a problem with the service itself.

This bank is great! The staff are very helpful and kind and they were genuinely willing to help! Josef helped me with my complicated banking questions and concerns and he did a great job sorting out the issues!
Will be going back for all my banking needs!
Thank you Wells Fargo!
God bless,
Samantha

Very good customer service. WFB is really making an effort at returning to customer service. As soon as I walk in, someone is there to greet me and ask me how they can help. They ask if I would like any water or coffee. Nice touch!
Thanks!
Johnny

Excellent service with efficiency and care. I had some emergency need to wire some funds to another account within one hour of time. Otherwise, my stock options would have been expired. Both the person who greeted me at front and the teller helped me to first activate my dormant account, fill out the paperworks and go through the wire process. The funds reached the recipient account in literally half an hour. I’m not only impressed by the efficiency of their work, but also the caring and helpful way in which they did it. The whole experience was beyond a professional and business-​as-​usual process. It was a warm, friendly and truly customer-​centric experience. Thanks for a job well done!

Ok this would have to be the BEST bank ever! Their espresso/​coffee machine is not like any other ordinary machine. The luxury machine provides you almost anything… hot chocolate, tea, coffee, etc. OMG the customer service is AWESOME. Greetings from when you enter the door and when you leave. Everyone is friendly to help. I live in Dublin but I will go the distance to get the banking I deserved! Thank you everyone.

Hands down the best overall service from a bank. Where else do you get greeted by the employee at the front, the employees at their desks, and the teller? They make you feel welcomed and actually feel like this is YOUR bank (which is how it should be since it’s your money there). I do appreciate how efficient they are and how easy they make anything you need done look. I appreciate the bank specialists at the desks for helping me when I needed them. I sure never got this treatment at Washington Mutual!
I also really enjoy the fact they are open 6 days a week and have 3 ATMs outside. It’s really great that you can submit checks through their machines also.

The people here are extremely friendly and helpful. At times, too much, but I mean, better more than none, right? From the front man waiting for me at the entrance, to the teller, and even to the money specialists, everything was great. Too bad my hubby doesn’t like the in your face, «hi how are you doing today what can we help you with» x 2 service. He’s a get in and get out, don’t really want to talk right now person. ha! While I dont mind going in, I think he’ll just stay with the ATMs outside.

In the day of rising gas prices, I’m all for more convenient services. In the world of overdeveloped California landscape, I’m against continued expansion. Thus the dichotomy of living in the East Bay.
With that said, I could take a long walk (or an easy bike ride) here. So while I grumble about the expanses of homes being built in this area, I applaud the new services here that will lessen the number of people driving all the way down the hill to get some cash from the ATM.
Been here a few times. Friendly people there, good location, 3 ATM’s, and open 6 days a week.