The Helsing Group

This company does not deserve even a molecule of a star! The people are so unprofessional and so unwilling to help out. Tonight, our garage door for a condo community is stuck half way and making noises. I call the hotline and they transfer me to a standby manager who is super rude. First he tells me that he will try to send a «contractor» tonight but if there is nobody that we just need to deal with the fact that it will make car alarm noises all night. The funny thing is I called them last week regarding the garage door making all kinds of weird noises… and guess what, nobody called me back either! This hoa company is so unreliable in so many levels that is doesn’t even make any sense to be paying my dues. I almost want to sell my property because this HOA GROUP makes everything hard on the owner! 400 dollars for this subpar company every month is insane!
NOW ALL MY NEIGHBORS HAVE TO FIND PARKING ON THE STREET!

so far my experience has been less then appealing. If you are a tenant they simply will not talk to you citing you must go through the owner. Well now I am the owner.
They blame water wasting on the latest landscape company they have hired taking no responsibility for wasting 1000 of gallons of water during a drought. It is their responsibility to manage the landscapers and it’s been an epic fail. Three years I have lived in my town house and they have had 3 different landscape companies with workers who no nothing about landscape maintenance. I say this because they don’t know the difference between ground cover and weeds. Pulled all the ground cover and left the weeds. They think they are Edwards scissor hands when it comes to trimming bushes and I have personally seen them take a hedge trimmer to a tree for limb removal. In fact there was a 6 month period where there was no landscaping done and the owners still paid for the service with their HOA fees. I have more to say and will if things don’t change.

One star is being to nice for this company. Two month later after back and forth on phone regarding an invoice for a service perform and all I get is a threat call from Roy who hides behind his legal team and leave me messages for blasting their company how they don’t pay there customers contractors. Your right Roy you didn’t hire me but your customers did and they pay you to pay us. If you disagree then give me the information who I should talk too rather dealing with your BS.

If I could give zero star, I would give it. This is the worst customer experience that I ever had in my life. They threaten and extort money. Instead of serving home owners, they use legal means to scare them. They should be banned — and in fact many home owners in our community got pissed off with them, and changed them as soon as we could to a different company.

If I could rate this HOA negative, I would.
Extremely poor service. Workers are lazy, unfriendly and unhelpful. They take your money and do nothing.

Roy H. responded to me by essentially stating that I don’t know what I’m talking about because he has a successful company. I told him that out of 42 Unilocal reviews, there are two 3-​star reviews, one 2-​star review, and 39 1-​star reviews, so there’s clearly work needed to be done in his company. Roy H. told me in more or less words that he does not care about 42 complaints and Unilocal has a business model that makes money off negative review. Roy is completely off base with this one… I’ve never come across another company with such abysmal reviews. And using me as an example, I’ve got more 4 and 5 star reviews (52) than 1, 2, and 3 star reviews (45), with only 11 2-​star reviews and 17 1-​star reviews. So, no, I don’t just complain on Unilocal.
And another thing… why do you have HOA member meetings at 10:00 am on a weekday? Do you think everyone in your HOAs are retired or can afford to take a day off to attend a meeting? Or is that your secret to keeping in-​person complaints down? For this upcoming meeting, I got the notice in the mail on Friday… the meeting is scheduled for Monday. Thanks for the advanced notice. That’s only semi-​sarcastic because last time, you sent me the notice a week after the meeting occurred.
Roy, your business is like an airport restaurant. None of your actual clients got to choose you… my builder chose you. We all know that airport restaurants are crap, but they do staggering amounts of business because we the consumers don’t have any other options. So, yes, you may have a lot homeowners under your control right now, but that is hardly indicative of you operating a good business. Again, none of us actually chose you. Put your money where your mouth is and give all of your 10,000 homeowners the opportunity to go with someone else… see how many (or should I say few) of us come back.
Keep living in your dream world. There’s absolutely nothing wrong with your company. People who complain are either wrong or confused. You are a god. All hail, King Roy.

If you are looking for an HOA company that just takes your money and does nothing in return, then this is the company for you! Incredibly poor performers working here. Our neighborhood association will dump them at the next opportunity.

I’ve not had any horrible experiences with them, but also cannot recall a single good one either. From my experience heir communications were uncaring at best. A lot of issues that we reported or observed have perpetuated over the past four years.
Update 6÷22÷2014
By coincidentally signing up and logging into Helsing’s replacement website four weeks ago I saw their announcement of having just terminated their contract with our HOA. No reasons were given. No direct communication was sent by Helsing to the HOA members.
Within two weeks the HOA mailed us a list of countless unfixed issues and a letter they sent to the developer with the threat of legal action if those issues were not fixed. If we would try to sell our house now we’d have to mention these issues and threat of legal action to prospective buyers.
I cannot ascertain wether Helsing or the developer are to blame for all these issues remaining unresolved. Clearly the developer caused them, but my and many other people’s complaints about issues to Helsing were never resolved while Helsing was our HOA. Within weeks of switching HOA’s there is finally some action.
Based on this experience I’m lowering my rating from two stars to one star.

They run my HOA. The wording on their letters are harsh and harassing. They work for us, but sound more like a collection agency. They need to show a little more respect and customer service.

Just to add to all the other reviews, I’ve had many heated discussions with Roy Helsing, the owner of the company. He’s a shady character and illegally withholds information on the CC&R’s of the residences in my neighborhood. He’s yelled at me and stated numerous profanities biased toward my age (25), my profession (military), and refuses to answer questions relating to him adhering to fire safety precautions in our neighborhood.
He reminds me of the «Big Lebowski»; a self centered prude that prides himself in making money by harming others.
I’m glad to see by everyones ratings that my neighborhood isn’t the only one that shares our feelings toward this horrible individual and the circus he considers himself the CEO of!

Completely unresponsive and unporfessional during the sale of our home. When we decided to sell our home we checked the HOA manual regarding a for sale
sign in front of our property. It clearly states that we can place a sign as long as its within the front dimensions. I received a letter from The Helsong Group asking
us to take it down, but when I called and emailed to discuss I received no response. Now the house has sold, and we are required to provide HOA documents.
The escrow company called and requested the fees and documents and the HOA wanted to charge $ 1000 which is unheard of according the escrow company.
The standard fees are between $ 400-​$ 500. The HOA would not give an explanation breakdown for the fees, but decided to lower the price to $ 600. As the
owners we are entitled to meeting minutes, and an annual budget which we have never received in the five years we have lived there, and now I am required to
provide these documents to the buyer of my house. I called on several occasions and emailed, but The Helsing Group refuses to help and/​or respond. The
secretary is extremely unprofessional and rude when you call and screens calls for the property reps. This Company is jeopardizing the sale of my house with
their lack of professionalism.

Couldn’t care less about responding to constituents concerns and requests. Numerous calls made about erroneous charge without returning call.

Thank you, Unilocal,I can provide a public feedback.
Otherwise, Helsing deletes comments on their Facebook page as soon as you post them:
.
The worst customer service ever. I’m still wondering how they managed to land a contract with our complex.
Their website is made out of wooden logs.
They operate with authoritative attitude like you have to deal with the immigration service (of course, the majority of the people here had to go through the immigration office at some point of their lives). It doesn’t mean they will put up with this attitude.
Bad dictatorship-​like guidance to our board on every issue without any reasonable solution.
If you can — stay away from them.

Unhelpful, irresponsible, unprofessional, useless… I lived in one of the communities managed by Helsing group. Like many of the reviewers here said, they don’t do anything other than collecting HOA dues. The HOA managers just don’t respond to your inquiries or complaints as if they don’t care. They don’t maintain the common areas for months in a row, but the home owners are obliged pay their dues on time. They give this attitude to the homeowners, and not too helpful to the board of directors from what I hear. Their customer service is so bad that going to the DMV feels like a walk in the park! This is an HOA management company from Hell!
I can’t believe that they are still in business. Like the first reviewer mentioned Helsing only seems to care about their relationship with the builder, and they are able to get away because the builders don’t seem to care about what homeowners will have to go through. Why are there not any BBB complaints about Helsing? Are there any lawsuits against them?

This is the first HOA I have had to deal with, and based on my experiences it will be the last. My husband and I are planning to move much sooner just to not have to deal with them anymore.
They are slow, unresponsive, and operate with this authoritative attitude like you are dealing with the DMV. This is a homeowner’s association, and they should be working for the benefit of the homeowners, not themselves.
The most ridiculous thing so far was at the last meeting, the representative from the Helsing group actually expressed concerns about the cost of sending a bulk email. In Silicon Valley if this is a concern, you are doing it wrong.
My recommendation, If the Helsing group is running your HOA fire them and find someone better. If you are looking to buy in a community run by them, look elsewhere.

Awful company to have for your COA/​HOA. Unwilling to compromise on the parking structure for residents and never enforcing the rules for tenants dogs running around with out leashes and into residents homes. Do they work for me or am I just supposed to keep paying them to do nothing.

Unhelpful.
I am refinancing two properties – one managed by Helsing and the other not.
I sent similar requests to both companies for some documentation that my bank wanted.
The other company forwarded the documents within minutes.
The response from Helsing was – the documents are «on your association website.» No link to the website, no help.
So now I have to find the website, create an account, verify the account, find the documents and download them. Then I can send them to my loan officer. Why am I paying this company every month?

The staff was of NO help when we were selling our last home in which The Helsing Group was the management company. They delayed our closeing by almost 2 months. I could not get a phone call return and to get a document and a form that required 7 boxes to be checked was too difficult to complete.
If you are a current home owner — prepare for extra time on the closing and good luck w/​closing on time.

Terrible absolutely terrible. No idea how they have any business, our complex terminated the contract that was initially setup by the builder.
I have such a long list of complaints, especially dislike Roy’s attitude.
1. Doesn’t responds to inquiries
2. Complains about the inquiries once they respond
3. High turnover of staff
4. Mismanagement of money spent

If it was at all possible to give negative stars to a company I would most certainly give this company as many negative starts as possible. Actually this is one of the worst company’s when it comes to Customer Service and I will be contacting the Board members to see what we can do to get a company that can and will provide a better experience…
Jason Cotton doesn’t even know the meaning of «Customer Service», he doesn’t return calls and is not interested in taking care of CC&R Issues related to The reflections Development at all.
They do not notify their homeowners when the Board meeting are suppose to take place and when/​where they are held I tried to get the information and was told they could not give it to me. WHAT!!! I am paying monthly dues for this company to manage a home I own and they can’t give me that information. Jason tells me there is a web site to go to to get the information but he can’t give me the URL and I have to be set up by calling «Customer Service» then gives me the same number to call that I just called to speak to him!!! Guess transferring me would be way too much of an inconvenience for him. He’s flip and condescending and I don’t appreciate this at all!
I have a neighbor who is letting her animals defecate all over the surrounding properties, I’ve sent photos as well as videos and now he tells me that this might be considered city property! The property between these 2 homes, the neighbors front yards are NOT city property. My tenant, other homeowners and myself should not be forced to live in such conditions and the Helsing Group who has been retained to manage this development is not interested in assisting it’s homeowners at all!!!