The Cabinet Center

I’m an interior designer and certified kitchen and bath designer in the Bay Area. I’ve worked with Brad, owner of The Cabinet Center for over seven years.
I can’t say enough great things about my association with his company. I have been extremely impressed by his overall professionalism and service to providing my clients with exceptional cabinetry for all my jobs from beginning to end. If there are any issues, he immediately takes care of things without reservation. I am pleased to refer his company to anyone seeking a good value, quality product and great results!
Barr P.

As a General Contractor I have had the pleasure of working with Brad McCarthy and his team on many projects. They are very knowledgeable and helpful. I love bringing my clients in for a meeting where Brad runs them through «cabinets 101» and they learn so much in such a short period of time. It helps them hit their price point, quality, and value. The cabinets are easier to install because Brad and his team plan in so much detail we have all the trim and scribe molding needed. The installs go smoothly. We never have to wait for a small missing piece. We get everything we need. I highly recommend them.

Great place to check out cabinets, pulls and knobs. I found the pulls I wanted, I could have ordered online, but it was great getting help selecting the right finish and sizes from somebody who knows how to look at the drawings and get the right hardware. Cecilia worked with me and was lovely. The only reason it’s not 5 stars is they don’t take credit cards. I had to run to the bank to pay for the pulls, who carries checks these days?

We couldn’t be more thrilled with our kitchen and the experience in working with Brad. He was generous with his time and was reliable in returning calls (a rarity these days). Our questions were always answered in a timely and clear manner.
He was very helpful with suggestions for counter colors and tile design which really helped me out a lot. And he was spot on! The counter color is absolutely perfect! The whole way through we felt a sense of confidence that we were going to get something high quality and that he would see the project through to completion, which he has.
It was wonderful to work with someone who has a passion for what he does and who cares about his customers. He was an absolute pleasure to work with! Thank you!

From the day Brad walked into our home to the day the project was completed he was very professional in every aspect of the project. His design work was done so fast we were astonished how quickly he understood everything we asked for. We asked for the perfect team to do our kitchen remodel and he delivered. From the «idea» we had to move appliances and widen walls to his input on changing the doorway to compliment the kitchen to helping us find the best granite and to the custom cabinetry made by our selection of many choices to the smallest detail of the knobs and pulls were all executed beautifully and we now have our dream kitchen to use for many years to come. His showroom in San Ramon is spectacular compared to the many we visited in Walnut Creek, Concord, Pleasanton and Pleasant Hill. You will not be disappointed by visiting his showroom or giving him a call to do your kitchen remodel. I know he was the best decision we made to do our kitchen. When we ever have another project like this again I know for a fact we will call Brad!

We went into the Cabinet Center with an appointment and spent over an hour with Cecilia picking out the materials we were interested in for a kitchen remodel. I submitted a very detailed set of measurements in order to obtain a pricing estimate. Two weeks went by and nothing came. I emailed twice and no responses were given. I finally called and reached Cecilia and asked for the estimate. What finally came was an incomplete and incoherent estimate. It did not include half of what we asked for nor the cost to install. Several more emails were sent, and again, no response. I called again and got a hold of Cecilia and asked for the remainder of the estimate so we could understand how much the WHOLE project would cost. Well… that was 2 weeks ago and I have not received anything. Here we are, 6 weeks from our original appointment and I have nothing to work with. All contact attempts were made by us and no follow ups were made on their end. VERY FRUSTRATING. Take your business to someone that wants it and see their other 1 star reviews.

I was in NorCal and had time to kill Saturday morning before hanging out with friends. So I found The Kitchen Center on Unilocal.Hands down, this is the best Kitchen showroom I’ve been too! I’ve been to many kitchen cabinet showrooms in Southern California for the last few months, because I’m doing a ton of research before remodeling my kitchen. The kitchen designer today was fabulous spending her time showing me different lines of cabinets and countertops. She discussed different options for cabinet accessories and design tips. This place has a lot of samples of faucets, handles, doors, moldings and full kitchen displays! I wish this place was in Los Angeles.

Stopped in on a whim during the planning stages of a kitchen remodel.
Joe took it from there. Great service all the way to completion of the project.
He even came out to my house to address some concerns.
Great experience.

Referred here by our contractor to get some basic cabinets built for several rooms that would be installed by our contractor. Our contractor called the cabinet center, talked to Crystal who confirmed this could be easily done and suggested I go to the cabinet center to make arrangements for an onsite visit for measurements. So I go to the cabinet center and the salesman asks who our contractor is because he cannot find him in their directory. After telling him again who the contractor was and confirming the contractor called the cabinet center and spoke with Crystal, the salesperson was less than interested to help me for whatever reason. He stated he had to talk to Crystal. This was really simple, I just needed a quote for some cabinets and didn’t care who helped me. The salesperson said he would have to call me back, and never did. I cant comment on their workmanship or product because we never got there. Customer service awful. I do not recommend this place.

I do not Unilocal much, but I am so frustrated with this place I do not want anyone else to have the same experience I did.
I went into this place twice and dealt with 2 different people; both resulted in a terrible experience. The first time I went in I met with Cecilia. She was unavailable to have a detailed meeting when I came in so she asked me to email her the information for my job. I emailed her detailed specs for my job. After 2 days I did not hear from her so I called and left her a couple messages and no return phone calls.
Because I had not received any response, I stopped by the showroom again to see if anyone could help me. This time I met with Joe. At first he was very helpful and was able to review all of the for our job requirements and provided me a quotation within 2 days. When I reviewed the quote I was shocked. Like everyone should, I was receiving multiple bids, but the Cabinet Centers quote was more than twice the other 2 quotes I received at $ 68K.
When I brought this to Joe’s attention, he belittled me and the other vendors. I have used one of the other vendors in the past and the quality of product he builds versus what he Cabinet Center sells is far superior. I firmly believe the try to take advantage of customers who live in high end neighborhoods by charging ridiculous rates. This place is a rip off. If you really want a good product I can recommend a real custom cabinet maker.
If someone tries to charge you 68K for 42 linear feet of cabinets (over $ 1600 a foot !!!) run as fast as you can.

My first experience with the Cabinet Center was in 2008. I was referred by friends. Had an estimate done at this time with a 2500.00 deposit. A re-​model project was put on hold and finished in 2014. I called Brad once a year to keep in touch. Originally I chose Dura Supreme. 7 yrs. later pricing changes took effect. I picked a simple style from Columbia. Like them well enough. Wood interiors with soft closes is a plus. Seemed little more in that installation is a separate charge. Brad was easy to work with. His expertise was helpful. Punctual with any questions etc. I also purchased quartz counters in 2 different colors. He took me to the warehouse in San Leandro to look at a new piece of quartz that I love… My kitchen looks great. As well as master bath, hall cabinets. Everyone pays great compliments. A lifetime warranty. Highly recommend !!

We worked with Brad and Andrew at the Cabinet Center in 2006 – 2007. They helped us design a kitchen that we still love and enjoy today, great both for entertaining and every day family use! Seven years later, we still LOVE our cabinets, the island design, and the overall layout, and receive many compliments on our kitchen. We would definitely go to the Cabinet Center again if we moved and remodeled another kitchen! The cabinets are holding up great, too. We recently had our first minor issue (with a small corner of the finish on one of the cabinet-​paneled refrigerator doors.) I called Brad and he brought the Dura Supreme rep out right away, and then took care of fixing the problem within a week. We could not be more pleased with the customer service and standing behind their product.

My husband and me purchased cabinets and counter top for a total of 18K from the Cabinet center. This was our first home remodel. We decided to go with this store based on positive reviews on Unilocal,but our entire experience with Cabinet Center has left us disappointed and frustrated. They constantly change their story to be advantageous to themselves. They also make you sign a lengthy contract that the store uses to free the store from any responsibility after the sale, which they use to justify their arrogant behavior (more on this in detailed summary.)
All cabinet center purchases are non-​refundable and payments must be made up front. In general, after the sale, it takes 2 – 5 days for them to respond to emails and some emails are completely ignored.
Below is detailed summary of the major issues we ran into:
1. We finalized on a cabinet design that had Over the Counter (OTC) Microwave that would be mounted directly over countertop. Cecilia, the store rep said there were plenty of OTC microwaves available on the market. However, when the designs were completed the cabinet store rep had only a couple of microwaves that they said would fit in the microwave cabinet, but these microwaves were smaller and supported less power wattage than our requirements. We had to do our extensive research to find an OTC microwave to meet out requirements. Initially, the store wanted to charge $ 200 additional to make modifications to the cabinet design that would be able to support new OTC microwave. We had to escalate directly to Brad, the storeowner to get the design modified and the charge removed. This was our first hint that these guys were not the upstanding experts we were hoping for.
2. The peninsula drawers design did not take into account the electric outlet that is required by code to be installed on side of peninsula. The drawers as originally ordered by Cecilia could not close completely as they would hit the wiring for the electric outlet. Initially, Cecilia agreed verbally to have a contractor the store used to come repair the drawers. She took the drawer with her. However, we were never able to get the contractor scheduled. Since we were going to travel on Thanksgiving week, we sent an email to Cecilia requesting these repairs the week before Thanksgiving, but no response. We finally got an email from Cecilia on with less than 1 day notice on Thanksgiving week to have contractor come in for repairs, but we were traveling so that was impossible. She also had the nerve to ask us to leave the house key so her contractor could come in to our house while we were gone. When we tried to get the contractor to come in for repairs after Thanksgiving, no response. We emailed her that we could have our contractor fix the drawer and we could send her the bill for reimbursement, but no response.
We finally had to get just the drawers back. When we asked for reimbursement of the repair cost, She flatly rejected our request. She changed her story, saying the issue was caused by our contractor, who installed the drawer incorrectly. We asked her to write the explanation in email to forward it to our contractor, and she agreed, but never got the explanation. When we talked about this issue and all the recent transactions with Cecilia with the store owner, Brad, he said that he knew how we stressed out about the transaction and he needed to work on it, but there was no sincere apology for his employee’s rudeness or lack of service. Regarding the drawer, he said we were the one who misunderstood and that repairs costs were NOT covered by cabinet center.
When we received the drawer, the custom screws needed to attach the drawer facing were missing. We asked Cecilia for replacement screws, but she blamed us for losing the screws. She also sent me a rude text saying «its time to go on a scavenger hunt;-).» And no further follow up. After emailing to Brad, Cecilia dropped off 3 of the 4 screws we needed to our contractor. After another call to Brad, we finally got the last screw delivered. In the envelope for the screw they also had the gall to include copy of the sales contract, with yellow highlighter for sections saying that they are not liable for damages. As a final insult, they also highlighted section of contract saying that «customer agrees to not post or publicize any remarks, reviews, blogs, slander, defame or to evaluate or comment publicly about the Cabinet Center.» This sounded like a veiled threat that I could not swallow. My husband signed the contract, but I did not, so I felt compelled to write this review.
3. We requested the store for final walk-​thru, which Cecilia said that someone would come and do touch ups for us. Five days later, she replied saying that we have to make a list and take photos of touch up items.
Although 18K may not be that big a deal for this store, we have never received such unacceptably poor customer service for such an expensive purchase.

We spent a great deal of time working with Joe to choose the right design and finish. We were so excited to get our bookcases installed. With our installers ready to go, we opened the boxes to see that they were utility room stark white. No «espresso finish» and «antique white» as discussed in conversations and confirmed over email. I immediately called Joe upset, and he said that he and the owner, Brad, would get back to me. $ 8,000 of cabinetry in boxes piled in my garage and 4 DAYS LATER Brad finally calls!
We felt so let down at this point because we had enjoyed our experience and were excited for this project. Waiting so long to follow up with us was nerve racking. The message was clear. They did not care about our business.
Through a phone call, Brad would not admit to the obvious mistake. «You signed the paperwork, sorry! Looks like you change your mind!» To a stark white? I had no idea the code on the documentation meant stark white. I assumed the color code stated was what we discussed and agreed upon in the emails, which stated the quote and confirmation from Joe about the specs. While it was obvious I couldn’t have known I was signing to white and the emails confirmed our intent, we were more saddened that there was no apology.
We ended up paying a little more to get the cabinets refinished. They do look beautiful, but it is bittersweet. A little customer service and an apology would have made all the difference.

Customer service is key, apparently Crystal at The Cabinet Center did not get the memo. Just called to get info about product sold/​manufactured and she was pretty rude, perhaps she was having a bad day? Too bad, I was looking forward to working with Brad and team as he came highly recommended by a former customer and close friend. As someone who interfaces with consumers regularly I pride myself in using businesses that treat their phone-​in customers in the same manner they do as those in their show room.

Brad and his team at The Cabinet Center provided us with unparalled, amazing service in our quest to find the perfect kitchen cabinets for our new space. Brad was great to work with in that he not only provided us with great options for cabinets with all the bells and whistles we desired but also gave us great input on our design and other creative elements including lighting, countertops and color. By far the best experience we have had so far in our remodeling adventure. The attention to detail, the follow up and the incredible communication throughout the process has been incredible. Prices are extremely competitive and Brad is invested in making sure his customers are 100% satisfied with their purchase and experience. The Cabinet Center gets an A+ from us!

I bought my cabinets through Joe at the Cabinet Center, and he referred me to Steve Elliott construction. The cabinets are beautiful, and Steve was on top of any issues and would resolve them quickly. The prices were on the high side, but they really did a great job. I took away one star because I was not made aware that the frameless cabinets have a laminated edge that is visible when the door is open. I suggest getting box construction which is a lot more expensive, but will alleviate the laminates. Overall, my kitchen is AMAZING now!

Honestly, we are so glad we went with this place since they are fairly easy to work with. Joe Patrick was our kitchen designer and he gave us great options for the cabinets and design. We ended up getting Dura Supreme and we do like them except the quality is not that great. These cabinets are a tad more expensive than custom cabinetry that we got quoted, but at least you get lifetime warranty with these.
I took 1 star off bc the initial process was a bit annoying when the payment required for such an expensive purchase was bordering 100%. It is unsettling to shell out over 35k for cabinets and not get them for weeks. So getting that adjusted took some chatting with Joe and they worked with us a bit. I had a large order and there were only minor shipping damage that were barely noticeable. They do take care of these damages which is really expected for higher end cabs. So that part is nice. We would go back to them again in the future and will definitely recommend them to friends and family.
Lastly, once everything was paid off and I had all the cabinets, I was still able to get excellent customer service from Joe. Almost every single time I call him, he picks up the phone and answers all my questions. That is truly wonderful and we really appreciate Joe’s attentiveness even after we paid for everything. Because sometimes waiting for a response while in the middle of a project can be a frustrating ordeal. So we love Joe and you will too!

we used the cabinet center for our kitchen cabinets. We worked directly with the owner Brad. He made himself accessible literally anytime I needed him. I got bids from the top kitchen cabinet shops throughout the bay area. With Brad we created our custom color and also took Brad suggestion and went with 1 inch doors and what a difference. I’m a very hands on person and will tell you I’d use these guys again. I’d say we saved anywhere from 50% to over 100% by going with him. I believe the quality of our product is as good as the much higher priced cabinets. Don’t just go with a name and also look at the quality. Great job Brad and also thank you for helping us convert all our other bathroom cabinets also.

Hardwood floors, check! Kitchen countertops, check! But boy were we confused when trying to find kitchen cabinets to tie them all together. Thank goodness we walked into The Cabinet Center!
Brad, the owner, showed us options galore and took the time to explain the pros and cons of each design/​set up. Talk about taking us to kitchen design school! I knew we weren’t the only customers that Brad was working with, but it sure felt that way. We really appreciated the exemplary customer service he provided to us.
At this point, you Unilocalers are probably thinking…“What was the end result?” Words simply can’t do justice to how beautiful our kitchen turned out, but I’ll try… Imagine timeless aesthetics, superb functionality, cozy elegance, and super-​happy customers… and you have a picture of what our new kitchen looks like.
Kudos to Brad and The Cabinet Center… you made a potentially painful process absolutely painless, and did it with style. I highly recommend The Cabinet Center for all of your kitchen remodel/​improvement needs, in fact, I’ve already gave Brad’s contact info to my neighbors and cousins.