Petco

I mainly come to this Petco location for aquarium supplies. My go-​to store is Aquarium Concepts in Dublin, but when I’m tight on time or just need a standard item for my tank, I come here. They don’t have a big selection of aquarium supplies, so more often than not, I don’t find what I’m looking for. I’ve learned to only come here for very basic things, and then find what I need or a very similar item.
The dog and cat sections seem to have a better selection — I’ll have to review those next whenever I get a dog of my own! :) The staff are friendly and are able to answer my questions when I have any.

I am so devastated. We bought fish from this store last week and the following week I find my tank completely overtaken with ich, a parasite that can be fatal for fish. When I told them they sold me infested fish, they apologized and tried to SELL me a $ 18 treatment. After «persuading» them to give it to me instead, I treated the tank, but it’s too late, more than half the tank is dead. We’ve had our fish for 6 months with no problems, and in one week they wiped out the tank. I’m scooping out dead fish almost hourly. How do I tell my daughter when she comes home from school that her fish are dead? Buy from this store at your own risk, you’ve been warned. I can’t believe I have to give these guys at least one star.

Great staff, wonderful location with a very wide range of pet products! Every Saturday they have adoption events going on :)

I’ve had my beta fish since last March (got it from PetSmart) and the tank was cleaned probably once every few weeks since our filters work good and the water is clean. We noticed our fish was at the bottom of the tank upside down and his fins were looking an odd color. We googled what it could be and what we needed to do… I called this Petco location and spoke with a man. I explained and he told me what I needed to buy for the water to hopefully help my fish. I drove there and purchased the stuff and hope that my fish survives.
The employee that helped me (sorry can’t remember his name) was friendly and super helpful.
The ONLY reason they aren’t getting 5 stars is because while I was waiting to be helped (no biggy, the employee was helping out her customers get fish) an employee was putting fish into a bag for another customer to take home and as he was DUMPING (from a dish to a bag) one fish didn’t make into the bag and fell down the drain. Sorry, but maybe they need to «dump» the fish not over a sink!!! That poor fish just fell down that drain and the employee looked like he could give two sh*ts. It was actually sad.

The only person I like at this location is this Asian guy who seems to know a lot about animals. He helped me and my bc with our first puppy. Y’all got any stars because of him. Everyone else seems rude and bothered by dogs and customers.

4 stars alone for convenience factor since I work across the street!!! sometimes i come for lunch to stare at the small animals and fish and ease my troubled mind. :)
for a pet store, i have to say… they have a lot of plants and random things for sale for your reptile tanks. pretty cool?

Customer service was very rude, especially the girl with blonde hair and a nose piercing. I tried being nice to her, but she is very sassy. Other workers are nice.

I stopped at Petco today after a visit to the Vet. Unfortunately, my dog does not like getting her nails clipped. Because of this, the vet recommended a sedative. I had an appointment to pick up the prescription and made an appointment for another date for the nail trim. I was a little leery to go the prescription route — let me say I trust the vet very much and also understand that for some dogs this is the only route — however, just for me personally, I wasn’t 100% sure.
I happened to stop at Petco to pick up some treats on the way home and also to look at nail clippers, thinking I could do it on my own (not sure why, but don’t we all have those moments?). While at Petco, I was quickly approached by an employee, Noah, asking if I needed help. He led me to the clippers and made his recommendation. He also recommended the Petco groomers, listening to me explain my dog’s temperament. He still recommended their services, providing additional information.
So I followed him to the groomers section. He was very nice, helpful, and had such a great attitude. He took the time to meet my dog (I should note she is a rescue and doesn’t always warm up to people). I’m so happy I listened to Noah because they were able to clip her nails. They were very patient with her and worked with her. I was so impressed with the entire experience. They made notes in their system so they would have information about her for next time. And you can bet I will be returning after this experience.
A huge thank you to Noah for answering my questions and to the ladies working on Sunday, July 12^th who were so good!

This is a very customer friendly store,! It’s nice to know that if I forget to download a coupon, they will insist that I go ahead and do it with my iPhone and get my discount. That’s the kind of customer service that keeps me coming back!.. and I have to stay a big shout out and thank you to Ray, who helped me out quite a bit, getting the things I needed for my dogs,
Fair prices, friendly service, great customer relations… That’s what it’s all about!

Came by to get some new puppy food, was undecided between three different bags of puppy food, and the worker Taylor helped me pick out the best one for me by going over the difference between them .
Its nice when the workers really care and want to take time and help out the customers. Im all about customer service and making sure clients are always taken care of. And that what i felt was done for me, So i really wanna give a big shout out to petco and there staff for making sure they always help the customer with all there needs and make sure they leave satisfied
She was a great help and ended up going with the puppy buffalo blue green free one! Great experience thank you !! Will be coming back next time i need more.

Really gone down hill.
They had a great team before (Noah was a star) they made customers feel wanted. They Cared, they provided informed advice.
That’s all over now.
The staff now don’t seem to care. That includes the groomers.
We will find a better alternative.

I took my dog into being groomed and when I picked her up she had an braziers on her eyes from the grooming treatment and was highly infested with fleas and didn’t have the red spots on her eyes when she went to Petco or had any fleas I would never take any of my animals to this Petco or grooming salon again take my advice and don’t go go to any other one or Petsmart over this Petco

We have been taking our dog to Petco since he was a puppy for grooming. He is 4 years old now. The service has been consistently getting worse and worse. The last two times have been awful. Staff has been losing information in file. Calls the wrong phone number so dog has to stay longer than needed, and dog’s haircut very choppy and not brushed out. Very unhappy.

I typically prefer another pet food chain, that has local roots, but Petco is a perfectly acceptable option. It’s convenient for me to stop in during or after work hours and they stock the Natural Balance canned cat food that my kitties prefer. If you sign up for their rewards card, you can earn points towards a $ 5 coupon. Their prices are competitive with other chains, but they don’t have too many sales on the food I buy, which I find to be the case elsewhere. Petco will do, when I need something close by.
Pros of this location: Clean, friendly staff, well stocked (they always have what I need), pet grooming services available
Cons: They usually only keep one register open so not a great option if you’re in a rush, the parking lot can get especially chaotic during lunch hours, aisles are a little narrow, especially if you are trying to push a cart through.
It’s a decent option-​not my favorite pet food store, but also average enough.

Went here last night with my roommate.
It is hidden on the corner of a plaza.
Maybe it’s been a while since I’ve gone into a Petco but WOW, they offer a ton of Gluten-​Free biscuits for dogs. It’s interesting.
We asked the cashier how much the Petco brand of Pee pads cost because it wasn’t labeled & was out of reach (it was high & we are both vertically challenged) so he called a different person who came & seemed disgruntled, he was holding a dustpan when he was reaching for the pee pads when the dustpan fell out of his hand & he just let it drop with all the dust that he just cleaned up. It seemed very… painful to help us. Like he didn’t want to.
The cashier saved this review.
He was very friendly & even gave us a free dog treats :)

We have been taking our two Aussies to Petco grooming for a few years. They are consistently the best!!! Everyone cares for the dogs, and does a wonderful job! We feel very comfortable leaving our dogs there for a few hours to be groomed and pampered unfortunately we will be moving, but plan to come down for grooming visits! Thank you to Theresa, Jenna, Derek, Mandy, LaDonna, Lindsay, Roxanne, Cortni, and Noah!

The tall guy with beard was proactive. Saw me at dog snack aisle and asked if i needed help within 10 seconds that i was standing there.
He was knowledgeable when i asked about catsip and walked over to that aisle to take a look. Told me in detail when the shipment was coming in. (Tuesday night. So will be on the floor wed. 10~11am). Offhandedly he also said bigger dog food stuff comes in friday. Totalling 2 shipments a week.
Focused on Customer needs: offered to price match per pound the medium purebites (4 smalls to compensate for out of stock medium). Told me the big bag is cheapest.

My favorite place to drop off my cattle dog. They do an excellent job getting his winter coat off in time for summer.
The staff is very friendly and helpful with all of my questions.

I don’t know why some people say this is a small store. Looked pretty large to me, particularly after we had just visited a smaller, non-​chain pet store.
I like to support independent business owners, but the nice thing about chain stores like this one is that you can depend on them to have the item you want. In this case, a beta and fish supplies for a 7 year old. I also appreciate that store like this often have adoption events on the weekend. They had a bunch of cats and kittens, including some tiny ones up for foster care at the front (oh I was tempted).
The store seemed well stocked and they seemed to have a decent selection of small animals. I would have liked to see more fish varieties, but we had no complaints about the beta selection at all. They had several varieties to choose from and multiple examples of each variety. Not only that, but there was a slightly bewildering array of «accessories» to choose from. We went simple by buying a small starter tank that included water conditioner and fish food.
They get extra points for the employee that helped us out with our many questions. My husband was surprised that a store like this would have somebody that knowledgeable about fish. He certainly knew his stuff. Nice to see that Petco hires relevant people or trains their staff.
My one complaint was that one of the betas on display (they all had their own separate little containers) was clearly dead. Way to traumatize his neighbors on all sides! Clearly, they need to check their fish a little more often during the day and clear out the dead ones. It made me a little nervous when we bought ours, but considering he was only a dollar and some change, eh… And it is certainly possible the dead fish was in no way their fault. The other betas looked like they were in good condition and the water in the containers were quite clean.
At home my husband promptly dumped the fish in the new container, obviously without reading the little manual on how to care for your fish provided by the store employee. We were supposed to wait 24 hours after conditioning the water and introduce the poor thing slowly! Fortunately, the fish appears in fine fettle two days later, displaying at himself and eating the food. Doing fishy things. Thinking fishy thoughts.
My children just love it.

There are 3 Petco, 2 Petsmart, and 3 Pet Food Express within 10 miles of me. However, the San Ramon Petco is closest and most convenient. This store is the small and the aisles are narrow. They are well stocked with all the food and treats that my dog eats. I had to go and buy a leash after my naughty dog chewed one of his leashes in half.
The leash selection was OK but mostly geared toward smaller dogs. I did find a nice blue bungee one that seems likely to hold up for awhile. I don’t shop here for the dog food since it is usually at least $ 4 – 5 dollars more a bag, but they send me discounts as a Pals club member. When ever Pet Club has a sale Eukanuba it is at least $ 7 cheaper than Petco. Still for the convenience Petco has what I need and is only 5 minutes away.