Patelco Credit Union

Jessica Cassell makes banking easy. I am in my mid twenties and still have a lot to learn about money. There have been three separate occasions now, that i have walked into this Patelco branch with questions and she has sit down with me and discussed options until I was satisfied. To me, she is trustworthy, reliable, honest and friendly-​everything I would want when banking with someone! Next time you need help with something, ask for Jessica and see for yourself!

Talk about going above and beyond!
These people are miracle workers! They guided me through the entire auto loan process and I couldn’t be happier! Thank you Tracy, Jake, and Ashley !!!
If you are looking to do ANY business with a bank? This is the place to go! Highly recommended !!!

I just switched from a big bank to Patelco. So far the process has been seamless. I had a new checking, savings and credit card within 15 min. When I came back to deposit my savings the branch manager remembered me by name as well as details about my account. Meanwhile my old bank charged me a fee to withdraw my savings and were quite condescending. Never looking back! !

Jessica was very helpful with handling changes to my existing account, after helping us open a youth savings account for our daughter. Very nice and accommodating and patient!

I have been banking at this branch for several years and the customer service is always great and there is rarely a wait, which is a nice bonus! I recently had a frustrating experience with one of the tellers, however, I could not be more pleased with how management handled the situation. They were very proactive in contacting me and making sure the situation was handled to my satisfaction. I was impressed with the level of professionalism and care. I’m a fan!

I was really panicking when my wallet got stolen and all of my money was being emptied out of my accounts but the employees here were super quick and helpful and made sure that I would be refunded everything ASAP. It turns out that Patelco actually contacted me at my home phone and froze my account before I had even realized that my wallet was missing. Good customer service and friendly people.

I love the San Ramon branch of Patelco! They always make things happen for me even when it’s a tough case! Shelly in particular is the best! Shelly knows the banking industry back and forth, I remember working with her at the old Sterlent FCU 20 years ago. (she was the best then too.) Patelco treats you as family, I run my business through Patelco and will never go back to a big bank again!

This review is for Patelco in general, not specifically for this branch. I started my application for a Home Equity Line of Credit ($ 40k) in April from them and 2 months later I’m still waiting. My credit score is around 800 and have over $ 200k in equity. Their loan processor does not seem to be able to read documents and thought the Line of Credits on my New York rental property were for my home in CA. They already charged me for the appraisal so I can not cancel my application… DON’T ever try to get home loans from Petelco!
I tried to refinance my mortgage with Petelco last year but decided to use a company called LoanDepot at the last minute. So glad I did not that. Not only LoanDepot’s rate and closing costs were much lower, they completed the process in less than a month!

I like this credit union, I go here because mine is in SF or Santa Rosa. This is where I keep my savings because I don’t want Wells Fargo to benefit of my money. Never have an issue, never a line, fees are lower, interest rates are higher and there’s a ton of them.
Time to leave those big banks who don’t care about you.

I have been a member of Patelco Credit Union, with multiple accounts, for over 30 years. They are the best banking deal going, from free checking to interest rates on credit cards to home loans to savings accounts. I’ve referred friends and family members, and all have been pleased. As they’ve grown larger in the last 10 years, they may have lost just a bit of the personal customer service, but overall they are SO much better than a bank. I would certainly never consider going anywhere else for basic banking services.

Encountered a teller today at 1pm (Caucasian female, in her late 50s, with dark brown short hair). I was trying to deposit money into a member’s account (I am not a member myself), and I only had the member’s name, not account number. I asked teller if she could look up the account number, but she basically refused. She «didn’t want to deposit in the wrong account!» Since I was unable to call the member (my cousin) to ask the account number, so I left, with my 8 yo daughter in tow.
I proceeded to another Patelco branch in Dublin (farther away from my home in San Ramon), and they were able to complete the transaction without any problem at all.
The teller at the San Ramon branch is definitely not suited for customer service. I was very dissatisfied with my lack of service at today’s visit, especially since the Dublin branch was so accommodating.
I would expect a teller to be able to look up an account number, given a name (especially a very uncommon name like my cousin’s)!
I was not withdrawing, but depositing only.
I would never bank at Patelco myself, just given the level of expertise accepted in their front line staff.

Again, I love Patelco! The associates at this branch this afternoon were extremely helpful when I needed their help closing down an existing account at another credit union. Try getting this type of service at a bank… it doesn’t exist. Patelco is a great organization! They hire helpful, happy, and knowledgeable employees.
Give them a try!!!

Goodbye big banks! The customer service is so personal and accomodating. I noticed a fee that had been charged to my account and mentioned it at my next visit to this branch. Natalie called me the next day to let me know the fee had been reversed! What a nice personal touch to have a live person call rather than send out a notice. And Sherrie… she met me once about a year ago when I came in with my boxer and she always steps away from her desk to come over and say «Hi» when I come into the branch… and she always asks about my dog. I love this place & I will never hold an account with a big bank ever again!

Whoever is the old lady behind the counter she needs to be retrained in customer service. I’m sorry if you don’t like your job but don’t mess my day up. So, thanks to you I have to go out my way to San Leandro. A place that have seen my ethnicity before.

The last 3 times I went there the ATM’s were down, had to go inside and actually tell the employees that the machines were down.

Doesn’t get any better than this! Free notary services on Saturday.

Don’t think you’ll get any special ‘credit union’ service here. Bigger than most normal banks, it’s real easy to get lost in the shuffle. They don’t get that the reason people might join a credit union is so that they don’t have to deal with banking junk. Nothing special to offer and they do not jump and run with special deals or services.

Since this is down the road from work I thought I could run in and deposit a few checks and be on my way. Well when I arrived it was pretty busy, but these tellers were on the ball. I had a large depost to do which normally would require at least a 3 – 5 day hold. Well as the teller is ready to make the desposit, she turns the check over to see the amount and says one moment I need to talk with my manager since she tells me it will be a 20 day hold. I thinking 20 days for check hold?! Well she talks with her manager, and her manager walks over to talk with me. She saw I was a commitment member and told the teller that a hold was not needed. I was like woot and on my way.

To be in a upscale area, this place was ROBBED! So I am super cool on being a casualty of «EVERY BODY GET ON THE F-​IN FLOOR!»

Fantastic service, easy parking. And I’m not even a direct member, but a member of a cooperative credit union and use their services for free. Always friendly and efficient staff. Exceptionally fast transactions. They’re services offer aggressive interest rates and many, many perks for members.