This review is for Dr. Sethi. He has helped someone close to me to gain more quality of life. He is very professional, listens and answers questions. Office appointments are easy to schedule. Hardly any wait time. We went here for the second opinion and very happy that we did.
Steve B.
Classificação do local: 5 San Ramon, CA
I just recently had surgery to remove my prostate by Dr. Stephen Taylor. I have nothing but praise for both Dr. Judson Brandeis and Dr. Taylor. They took the time to explain the level of cancer that I had and my options. I decided on Surgery over Radiation and I am so glad that I made that decision. The surgery was a complete success. Everything was explained to me and every step of the process went exactly as planned. I would recommend anyone consult with Pacific Urology before making any decision. I am very happy with my results!
Martina H.
Classificação do local: 1 Pleasanton, CA
As much as I appreciate Doctor Long, it has almost been impossible to actually be seen by him. The«agents» at the front desk are hopelessly understaffed, and telephone calls will not be answered or returned on leaving messages. In terms of the staff, treatment is a wide spectrum: from very kind and compassionate to downright rude. They cancelled an appointment the same day of the appointment, which we scheduled months in advance. In essence calling on an urologist comes from a place of pain, and if a patient can’t get to an appointment it hits at a very vulnerable place.
Unmesh M.
Classificação do local: 1 Petaluma, CA
I would not recommend this place even if that is the only choice you have! They canceled appointment twice(they should pay the patient for cancelation) and their 11 am appointment did not happen until 1130. They have no clue about customer service — wish I was rich and take them to court for wasting time!!!( Unilocal should have negative star system)
Clay S.
Classificação do local: 5 Alamo, CA
I have been a patient of Dr Brandeis for a couple of years … great care … I have fully understood what was going on and recommended treatment. all very positive. I also have to compliment his business office staff that was AMAZING in assisting me with insurance at Blue Cross who were HORRIBLE … Julie was so patient and went FAR beyond expectations to assist … even with issues that were outside Pacific Urology … I have chosen my insurance carrier for next year based on wanting to continue with Dr Brandeis and Pacific Urologoy. The experience with all the staff has been excellent … I realize not everyone is going to write a review about their urologist … I feel that strongly about it !!
P B.
Classificação do local: 5 Danville, CA
This review is for Dr Parminder sethi and the front office. Extremely professional and courteous service.
Suzanne O.
Classificação do local: 1 Walnut Creek, CA
Horribly rude phone receptionists! I called several times and was asked to hold for over 5 minutes each time. Finally gave up. All I wanted to do was cancel an appt! Receptionist hung up on me when I told her I couldn’t wait. Wow! They’re monitoring their online reviews… smart! I got a call the day after I posted this with an apology and a statement that they were reviewing their policies. I called back, left a message with a suggestion, about how to handle a high call load.(Either live, or automated, give people the choice to hold or be called back.) I was called back and informed that my suggestion will be implemented, Nice! I may give them another shot. My beef was not with the physicians or their care, but rather with the admin staff.
Bob B.
Classificação do local: 1 Walnut Creek, CA
Dr Sethi performed a series of follow-up tests after my kidney stone incident in Nov of 2011. I contacted him to ask for results(I paid for them, afterall) and to see if I had to do anything not previously discussed to prevent recurrence. No response. Had my second stone last weekend. Remembered him. Can’t recommend. I expect the office and the Dr to be responsive and to followup, especially if I’ve gone thru all the tests and paid for the service.
Lyn M.
Classificação do local: 4 Walnut Creek, CA
I was leary of the Dr. because I prefer a female Doc but could not find one in this area. I finally went for an appt and when I walked into the Livermore office I almost left. It is not clean, full of dust, has really old furniture and needs paint. My thought was«if this is how they present a first impression, how is the care?» Anyway, after it was all said and done the Dr. was pleasant, fairly thorough, and I’ve had great follow up with his assistant, «Tina.» I would recommend them but I would not go to the Livermore office.
Kendall R.
Classificação do local: 2 Oakland, CA
I went here because of a Unilocal review. The staff was great & the Dr billed me for a bunch of tests. Was there a treatment plan & follow through after all the tests were done? NOPE. I was disappointed with their patient care & follow-through. Go here if you have lots of time to bug ‘em!