John Muir Health Urgent Care Center

I am so pissed I am going to even share this damn Unilocal review on Facebook also. F*** this damn office.
This place is a joke. I have been going to this damn practice for OVER 12 years way back when Dr. Hollander was there and he left. Then I went to Dr. Nath and he left. So I call the office to see if I can speak with Dr. Fong who I have seen before in the past and they tell me that he is NOT accepting new patients and that I can not speak with him.
Even after I told them that I had been there for over 12 years they treat me like this. This place is a joke. So bad so terrible. I feel like writing the board at John Muir to tell them that they have some worthless people working for them and that they need to get rid of everyone. They cannot think for themselves and cannot even try to do the right thing. I am so pissed…
The office manager Vicki needs to do a better job of getting better people in there with a customer service attitude… especially for long term patients.
UPDATE: This office is so bad I just realized that this is my 2^nd negative post about them. This place deserves negative 1,000,000 stars.

I had a wonderful experience at the San Ramon location this morning
I had a sore throat that was getting worse by the hour so I decided to try out Urgent Care. The entire staff was fast, friendly and helpful. Dr. Fong had a diagnosis, explained my illness, sent In an Rx and had me on my way in less than a half hour. I cannot recommend this place more highly!

This was a great experience today. I went in without an appointment and was given the option to wait for a provider instead of making an appt. and going home to wait for the appointment. The staff was able to get me in immediately, and was seen immediately by the doctor, a Dr. Hollenbach, or a name similar to that. He explained things to me, and I was out of there within 30 minutes. I really appreciate the excellent service by the front desk staff, and the professionalism of the doctor and his team.

This place was amazing and so thorough. I am new to San Ramon and when my daughter got sick I reached out to my moms groups and they reccomended. From the time we walked in to the time we left we were treated kindly and will definitely use this urgent care in the future if we get sick.

Excellent service I am from Va and this was a very convenient service for me. The doctor was really helpful and found something another physician missed. Thanks

OMG. Dr. Janie L. Bryant is hands down the WORST Dr. I have ever seen! Horrible bedside manner, and could have cared less i was there. She acted like I was wasting her time, and then was even more belligerent when she realize she mis-​diagnosed me, as I actually had a broken elbow! Don’t use this person!

I walked in with my son and didn’t had to wait at all. Doctor was great and answered all our questions and concerns. I was still completing my paperwork and we were called inside in the room.

OMG I was taken back by all the negative reviews of this place and that is simply just not the case. I will address the facility first and then the doctors. If you go there for Urgent Care and take what ever doctor is on call then you will have to sit and wait until they have an opening which could take awhile, yes.
Call early AM to noon & get appt. for «That Same Day». Be a little early cuz if late… you go to the end of the gate & must wait — On time & your just fine, you’ll get right in. That’s how it works. (Unless of course a severe emerg walked in)
Another FYI: If the girl is on the phone & you sign in «Stay There at the Window» and wait for her to address you. If she gets too many calls and several people show up then she «may very will forget about you so stay at the window until she can speak with you. Follow those rules and you will never have to wait.
I have used this facility going on 20 years now for simple flu to life threatening staff infection where they wanted to hospitalize me and I talked them out of it but… I had to show up every other day to change the dressing as it was quite huge and ugly until healed. I was thrown from my horse many times and always went there to ensure I was ok… It was my 4^th visit for horse related abuse (smile) when they took me aside and wanted to know if my husband was abusing me… I laughed and said no, my horse is.(Too Funny)
I have had the opportunity to see all the doctors there. My family has gone there. I had a compound break in my arm, Thyroid off, Severe Bronchitis, Migraine, bladder infections, viruses and just about any and everything. I can say with absolute certainty all the doctors at this location are above average and give excellent medical care. They listen carefully and as long you tell them everything they need to know you will receive the best care possible.

** Please DO NOT GO to this place to waste your time, energy, and money. Pls do not make mistake that I made.
Unilocal — Pls start having an option of Zero (0) stars
I wish I would have seen the poor reviews on Unilocal before going to this urgent care. This is NOT URGENT BUT A SLOW AND LATE CARE.
Appointment — I took an appointment at 9:30 for 11:00 AM for my daughter who had a wrist injury. Even though I reached at 10:45 to complete any paper work, the doctor saw her at 11:35 AM.
Dr Gupta saw her for less than a minute and recommended an XRay; she didn’t recommends any medicine for pain or otherwise as she wanted to check the XRay, which is fair. I had to go to Walnut Creek for XRay as San Ramon facility was closed on Sunday (what a urgent care!!). They told me that office will call within 2 hours post XRay to confirm the results.
Walnut Creek John Muir took XRays within 10 – 15 minutes and told me that results will be sent to Dr Gupta (at San Ramon) within an hour or so.
I called San Ramon office multiple times between 2 – 4:30 PM but every time I got a response that Doctor is busy and she hasn’t got a chance to review the X-​Ray report. In the world, can someone tell me how much time does it take to read Radiologist’s report and confirm the findings. Office receptionist kept telling me that this is how John Muir works and you will be notified by end of the day despite me telling her that my daughter is having pain and Dr has not recommended any medicine and has not confirmed results either.
They finally called me at 4:50ish to confirm the results and asked me to go to Ortho on Monday. So, in nutshell.
— It has costed me 2.5 times the normal cost of Medicare
— No urgency to provide care or Dr give a s**t about patient’s pain or trauma under unknown condition
— spent the whole day is doing follow up
— At the end, still needs to go to Ortho which I thought of doing before going to this place…

I warn everyone not to go here for urgent care. First My wife had to go two times with advance appointment and she had to wait over 1 hour to just get into the exam room. Then we waited another 45 minutes to see a incompetent Dr. by the name of Afsheen Mostofi ! Do not see this Dr. He does not know what he is doing and prescribed antibiotics for a virus which does not work with a antibiotics! He is very rude and thinks he is the best Dr. in San Ramon. Very arrogant and did not listen carefully to my wife. Finally when we went to the pharmacy to pick up the medicine we were told there were not prescribed. This Dr. forgot to even transmit the prescription to the pharmacy… Wow… Really???

It should be called as Late Care Center. Whenever I visited them after taking an appointment, they always made me wait at least 45 — 60 mins before take in. The wait is still not over, after nurse took the vitals, there is another long wait for doctor to come. If you have a lot of free time then you can choose this facility.

This clinic is a rip-​off. I was supposed to be charged only $ 110.00, I believe, for getting my ears cleaned. They charged me $ 249.00… Blindly. It was an emergency because my ears ached pretty bad, but really… $ 249.00 to get your ears cleaned? Unless you are disgustingly rich, and have child’s play money, don’t go here.

We showed up yesterday without an appointment and had never been there before. This center is very busy, with many calls and patients. AMBER at the front desk was kind, helpful and informative. We were seen in 20 minutes and well cared for by DR. FATIMA. Thank you.

I am surprised by all the poor reviews on here so I felt compelled to write a good one. My primary doctor is in Sacramento but I since I work in the bay there was no way I’d make it back up there today. I found John Muir on Unilocal and they allow walk ins. I checked in at the desk around 9:15 and was seen within 15 minutes. The whole process lasted about 30 minutes total with the doctor giving me a prescription on the spot. Since they are currently accepting new patients as well it is something I would consider based on the location and great service I received. I’m not a fan of going to the doctor but it is always a nice piece of mind to have!

This is a very good urgent care center. I was traveling and had an ear infection, so I had a to find a local provider. I went there at about 6:30, filled out the paperwork, and was seen in short order. The medical assistant was nice and thorough. The doctor I saw was friendly and thorough — in fact I liked her enough to ask if she was a primary care doctor. She prescribed ear drops and off I went. The office staff was also very nice. I don’t know what the negative reviews are about since everyone was friendly, professional, and efficient.

I have only the nicest things to say about Dr. Lee and her assistant Desiree. At each appointment, my baby and I are greeted by Desiree. She takes her temp and weight and is very gentle, and kind. Dr. Lee comes in and immediately my baby gives her a huge smile (I think she loves her sweet voice!) Dr. Lee is extremely thorough and answers all my questions very clear. I am never rushed out or felt like a nuisance. When I have a question at home, Dr. Lee is wonderful about calling back and again, taking her time to answer all my concerns and questions. I am so happy to have found such a wonderful pediatrician, and I would (and have) recommend her to anyone who asks!

My three year old son was complaining of an ear ache, and I decided he needed some urgent care early one Saturday morning.
I arrived in time for my 11:30 appointment and was seen by the doctor within 15 minutes. Staff were very professional and the doctor took the time to address all my concerns.
Glad I found this clinic and I will be using it in the future for Urgent Care.

It’s difficult for me to review the care I received bc I was not seen.
I called at 730 and asked if they are open and they said we are open till 9. So I went down and asked to sign in and they said «do you have an appointment?» I was like no but I called and «isn’t this an URGENT CARE?» They are like sorry the doctor is booked until 9pm and it was 8 o’clock. That sucks to be me.
Then I said can I make an appointment tomorrow first thing. She was like «sorry we only take same day appointments.» Strange to call this an urgent care but oh well.
Some days you just can’t win :(

Only use this place if you have too. When you call they claim to give you an appointment time. But when you arrive (even early) for your appointment. You will wait.
It’s basically like a walk in service. Appointments don’t seem to matter the two times I had to go here. Plan on 90+ minutes.

We were turned away because they only had one doctor in the facility! My daughter had an eye condition that needed immediate medical care and we were forced to go to the Emergency Room. I couldn’t believe an Urgent Care Center would not be staffed for emergencies!
Staff was rude and very unprofessional. She had no valuable knowledge for us regarding options. Switch medical plans if you have John Muir in case you have an emergency! You won’t be able to be seen at their Urgent Centers!