Import Doctors

Import Doctors is fantastic! I recently acquired a 1985 Nissan 300ZX. Not in bad shape but needed some TLC and sprucing up. I took it to various shops, most of them hemmed and hawed and gave me outrageous quotes for simple tasks, it was clear they didn’t want the job. Bob at Import Doctors stepped right up, gave me fair quotes, and did excellent quality work. Plus, Bob and his staff are friendly, the facility is clean and neat, and overall a very enjoyable customer experience. I also have a 2005 Outback, Bob and Import Doctors will be my go-​to guys for all my mechanical work going forward.

The Import Doctors in San Ramon has been a great place to take my Mercedes for service and repair. It is relaxing to know you wont be getting ripped off and have the service done in a timely matter. They have fair prices and do an excellent job on all repairs. They will pick you up or drop you off, which is really convenient.
If you enjoy having peace of mind while having your vehicle serviced or repair, I highly reccomend you choose The Import Doctors for your needs.

Met Bob through a referral from Owner of Big O in Concord. Bob has worked on all 3 vehicles of ours with complete satisfaction on all. Chevy Tahoe A/​C stopped working in 100 degree summer, so Bob made room in his schedule for immediate appointment and fixed the problem altogether. BMW brakes and oil leak work all completed. 67 Mustang carb rebuild, transmission/​oil leaks, and anything he feels I can work on myself, he tells me so I can try fixing on my own dime. Add to this the new system for customers that allows individual vehicle look up for work that has been done– an awesome way to track services completed. Can’t say enough about the value I get from Bob. I highly recommend!

Wonderful family business. I have been going to Bob for years; he is as honest and reliable they come!

Bob is really trustworthy. He told us parts and labor on an engine block issue we had would be in the low hundreds of dollars and even said we don’t need it unless we want to fix a «cosmetic» issue. We had previously been to the Volvo dealership who told us that they recommended we might want to replace the entire engine for about $ 4,000. We now trust Bob and take all our cars to hi.

I really like Bob and his wife, this shop DOES quality work. But personally, this place really isn’t worth it for ME. They worked with me because I was low on cash, and we came to an agreement. Later, after going to automotive school I had enough knowledge to know how much I was actually paying for some of the jobs performed on my vehicles.
My assessment: This place is for San Ramon people who have really expensive cars and don’t mind forking out extra money for them. It’s not for people like myself, with an 8 thousand dollar mustang that needs a new bushing… Import Doctors rates are pretty much equivalent to that of a dealership. They go on a per hour labor rate (which is high) and they use a program called ALLDATA that gives rough time estimates for each job and instructions how to execute them. More times than not, the time to complete a job is less than what the program estimates. I’ve worked with this program frequently.
Also, I was EXTREMELY disappointed when one of his mechanics curb rashed one of my OEM Saleen wheels on my mustang right in front of me. It was bad. Those wheels cost about 300 each from the factory. The kid only knocked off like $ 40 off the bill. Bob was not there at the time. He did NOT offer to have it fixed. If he did, I would have HAD it fixed and not taken the discount. I tried to find the best deal to repair and respray the wheel and the lowest estimate I got was for 100 dollars. I decided to just eat that one and go elsewhere.
I’d rate Bob’s automotive knowledge ¹⁰⁄₁₀ and again, the quality of work is superb. I believe they are honest people. But, there are many other places I can get the same quality of work done for about half the price if I can’t do it myself. So, logistically speaking it makes perfect sense to pursue what the best for me. I think my «Meh, I’ve experienced better» rating is a fair and accurate description for this place.

I took my Lexus SUV for a major maintenance to Import Doctors and the service was great and the price was very reasonable since I have been shopping around. The owner Bob is very personable and very knowledgable, the waiting room is so clean, not like many car service place I have been. I will go back again for sure.

I’ve taken two different cars to Import Doctors during the past year or so with various problems, as well as just for general servicing. I am so TOTALLY HAPPY with them that I don’t ever plan to use any other auto repair service. They are thorough and friendly, and when I asked for a quote for a minor repair on my much older vehicle, they didn’t try to gouge me for money but instead let me know that it really wasn’t worth the cost to do the repair. Their prices are very reasonable and I think they are trustworthy, because the service place I had previously taken one of my cars to gave me a huge quote that included a repair on a part that Bob told me my year of vehicle did not even have! One other person here on Unilocal said they had an unfortunate experience with the younger assistant, but MY experience with him has been nothing by positive. He knows what he is doing— I TOO had a noise that no one else could figure out where it was coming from or what it was, and he found it immediately and fixed it in minutes at a very low cost for a simple hose adjustment. In my opinion, Import Doctors is the best auto repair place I have ever used in 30+ years of owning/​driving cars.

I took my Honda in for an oil change after an awful experience at a local dealership. They got me into a complimentary rental car in a matter of minutes and I was on my way. They are reasonable & efficient

First I must say, Bob is fantastic — but the kid he hired is a moron (I forget his name, unfortunately). I’ll never go back.
My car was making an atrocious noise, so I took it in for an evaluation, after being pleased with Bob’s service for over a year. When I came back to retrieve my car, this kid said he couldn’t figure out what the noise was, which was surprising since it was very obvious and LOUD. The kid said «sorry». I was confused but figured I’d let it go because I trust Bob’s operation.
Two days later, the noise was still there and complete horrendous… to the point it was not to be ignored. I went to a different place and came to find out the AXLE was so worn it was about to break. This other place showed me underneath the car and said there’s no way any mechanic with any sort of brain could have missed it. He replaced it under my watch, then handed me the axle and encouraged me to show it to my mechanic (Bob’s kid) to see his reaction. I felt bad doing so, but being the skeptic I am, I took the part with me and have received 3 other confirmations, from completely unbiased mechanic, that under no circumstances would this have been missed had the mechanic at Bob’s gone under my car to actually look.
I’ve never written a Unilocal review, but felt compelled to do so. This is unacceptable.

Bob Wandell has been working on my Alfa Romeos for over 20 years. If that’s not a good enough endorsement for you I don’t know what is.

I have a volvo that would not sart some of the time. I had it to another mechanic who charged me but did not fix the problem. I was referred to Bob at Import Doctors. He was very thouough and really did solve the problem. Thanks
Ted M

I’ve been going to a dealership to get my car serviced since I purchased it (dumb, I know). Every time I left I felt like I paid a lot of money for not a lot of service. They «checked» a lot of stuff on my car, but what did they actually do? I didn’t feel that way when I left Import Doctors. Bob explained what was wrong (some of it went over my head, but I have to appreciate the fact that he tried). I didn’t feel like I was being taken advantage of for the first time since I’ve purchased my car. The owner’s were very friendly and accommodating. They were also able to fit me in fairly quickly, gave me a ride to work and back to the shop, and completed the work in a timely manner. I’ll definitely be going here from now on.

I receive consistently honest and reliable service on both my Alfa and Volvo from the owners, Bob and Mae. I have never felt like this shop tried to upsell me on things I didn’t need. In fact, Bob has honestly told me when he thinks a repair isn’t worthwhile, and whether or not there is a cheaper alternative! Another thing I love about this shop is that its pristine. There is a clean, comfortable waiting room complete with cushy chairs, good magazines and an adorable dog! Not that you have to wait, as they even have a complimentary local shuttle service.
Although this shop costs more then a chain, you know they wont take advantage of you or perform shoddy workmanship that forces you back in a week. I highly recommend them to anyone.