Impeccable Interiors House Cleaning Service

Reliable, Thorough, Affordable
Impeccable Interiors came highly recommended and they do not disappoint. The cleaning is terrific and the communication from Nancy is proactive, responsive and professional. Our business has a busy schedule and they’re always willing to work with us and send us reminders… Thank you & keep up the great work!

Super disappointed in Impeccable Interiors. The cleaning did not meet mine nor my families expectations of a professional «ready for sale» cleaning job. Items clearly stated on the list Nancy provided us with were not completed. Most disappointing was when I emailed Nancy and explained what had happened I received «1» email and nothing after that. I asked to be credited for the items that were not done and a mere $ 35 credit was given without explanation. We received «3» different totals for the job also. Extremely confusing. This was a job that was preparing my 90 year old Mom’s home for sale. The lack of professionalism in handling our complaint was shameful. I would not recommend Impeccable Interiors.

Awful! Awful! Awful!
If I could give them less stars I would have.
First day cleaners came the main guy left for 1 hour after being here only 15 minutes to get his phone fixed. Leaving his partner to clean by herself. Then after he had comeback and been here cleaning awhile, chooses to leave for lunch for 1 hour. Again, leaving his partner to clean by herself. They arrived at noon and left at 6:00pm. Then I was charged for this. I had to contest it since it would have gotten done faster had the breaks ceased. They charge by the hour like a hooker, but at least a hooker leaves you satisfied after they are done. I was not satisfied. Chose to give them a second chance. Boy, I wish I hadn’t. One of the cleaners tried to use Scrubbing Bubbles on my hardwood floors. Main cleaner asked how long he would need to be here. He had other places to clean that day. Then proceeded to walk around for a half hour before and after cleaning.
I did address these issues with the office manager. She really wasn’t any help. If you like to be yanked around and get your calls/​emails returned several days later. Then, I guess she was good at that. Then for no reason they charged our credit card for $ 100 when they weren’t even scheduled to clean that week. It took them a week to fix this. It was apparently a bookeeping error. But, they sure do charge your credit card immediately for the bad service. Needless to say after I had told the office manager I would like a new set of cleaners she proceeded to tell me that she and the owner decided they would not let me use their services any longer. I guess when you call them on their stealing, bad cleaning and lies they decide you are not «THEIR» type of client.
P. S. Unless you speak fluent spanish you probably don’t want to use them. The cleaners will not understand you or you them.

I am a Realtor and have used Impeccable Interiors Services for a number of my listings, in order to prepare the houses to sell. Nancy’s girls do an extremely thorough job. There is often times very deep cleaning that is needed, once even causing the girls to stay over 8 hours at one house. I am very satisfied with the work that they have done and am so grateful for her business as her prices are very comparable to other services that I have used in the past.

1^st. time cleaning was great. Then service started to decline. I put up with rescheduling appointments and no shows, but eventually had to terminate services. It’s unfortunate that my time and money was not appreciated.

EXCELLENT SERVICE
After my housecleaning person of many years decided that traveling all the way up from San Jose to San Ramon was just too much hassle, I found myself in need of another cleaning service.
Being as I am extremely picky (my wife says I’m exceedingly finicky), I decided that the best and safest route was to ask friends who they might recommend here in the TriValley area. A dear friend of several years suggested I give Impeccable Interiors a try.
I did and the straightforward review detail is that they are now my regularly scheduled cleaning service and I am happy I have them.
Punctual, thorough, attention to detail (read: follows my instructions and honors my requests), courteous, honest and competitively priced. In other words, anything and everything one could ask for in a cleaning service.
I highly recommend them for your household cleaning services needs.

We scheduled our first appointment to start between 9:00 am — 9:30 am. At 10:00 am no one showed up, so we called and were rescheduled for 11:00 am. The person finally showed up at 12:00 noon. A three hour delay, combined with the fact that we had to do all of the calling and rescheduling and not vice versa was a bit too much. I can’t say anything for the cleaning service itself.

I am extremely fortunate to to have been a customer of Nancy’s for over a year as her cleaning staff has always been curteous and thorough. Recently, though, a member of this staff found the remote control that had recently «gone missing» because she cleaned under the couch! That’s the kind of attention to detail that keeps me as a loyal customer…