Excel Massage Therapy

Do not come to this place. They are very unprofessional and unreliable. Yesterday, I called and talked to a woman named Ann. She booked for me a 90 minutes massage for today at 9:00AM. I came at 9:00 AM. The door was closed. I waited till 9:20 AM and kept calling their phone number but no one answered and there is no answering machine. They should close their business if they cannot conduct a business properly !

Muchas gracias por tú excelente trabajo! A pesar de mis heridas trabajaste con delicadeza y me has ayudado a drenar los líquidos acumulados en mi cuerpo… Te recomiendo.
Carmen al 100%. Thank you for your excellent job! Even though I have my wounds you, have treated me with kindness and have helped me drain the liquids in my body, I will recommend you !! Camen al 100%.

First off, if I could give this place zero stars I would, but Unilocal doesn’t have that option. First let me start off by telling you my experience was terrible. When my friend and I arrived there for our couples massage, the lady working the front desk told us that we had to pay up front and I said no, I want to pay after. She continued to say that we had to pay right there and then and at some point it was just getting annoying so my friend said we are already here, might as well so I said okay fine. The lady then said how much tip do you want to add and I said I’m not sure yet, I will do that after (so i can get the experience to see how much I want to pay) and she said no, you have to tip now, how much tip you adding and so I asked my friend how much do you want to tip? My friend said lets just both do $ 5 so I said okay, do $ 5 on both cards and then she tells us no, $ 5 not enough. You have to tip $ 10 and I said no $ 5 for now and she kept saying $ 10 so to not cause a scene I said fine just charge us $ 10 each so she did and then we get to the massage. I kid you not, the whole time, our masseuses kept talking to each other being obnoxious and unnecessarily loud and that didn’t allow me to enjoy my massage at all. Then my friends masseuse put her phone on speaker to check her voicemail and was on the phone for a bit. Both masseuses left the room a few times and we can hear them just talking and laughing outside. About midway in, my masseuse hops on my back on all fours and starts to spread eagle in an attempt to massage my whole body at once, not only did that start weirding me out, she started massaging me with her feet! Her nasty dirty feet! I look up and she is standing on the edge of the bed and leaning against the wall with her arm and massaging me with her foot. How unprofessional and disgusting. DONT WASTE YOUR TIME AND MONEY HERE!!!

Excellent massage. Carefully and skillfully delivered. I was in a bad state before and walked out walking on clouds.
Furthermore it is good value for money and will be my preferred place for massage.
I really recommend this establishment.

One late Sunday evening — after spending a long hot day in the garden — I had a massage booked for me at Excel Massage.
I had my initial doubts especially coming in nearly around 8pm on a Sunday evening.
As I arrived I walked upstairs to the main lobby. I was greeted by masseuse — she was very polite and pleasant to deal with.
She showed me to my room and presented me with a robe.
As we started she asked me what areas I wanted her to focus on. The massage was excellent. She knew what she was doing and it showed. I got a full one hour massage and she massaged me until that one hour was up. I was never interrupted and the whole experience was great. I will return.

Awesome experience for me at such a professional staff there. The massage therapist «Carman“also doing deep tissue massage as well. As I heard they had a new owner take over business for 2 years already. She knew how to work with my tight muscle. I really appreciated. After I done massage, I felt so much relax.

My husband and i just came back from this so called massage therapy spa. I do not know how this place is even in business. My masseuse carmen had no proper training for sure. I have gotten many massages from other spa’s and she had no formal technique to perform a proper massage, (pressure point release) the entire one hour massage not only was stressful but the exact opposite of relaxation. I came out feeling like i had wasted one hour of my time and money and felt worse leaving the place than i did when i first got there. My husband was shocked that this place is even in business and is advertising that they are selling a service which they have no proper training for, his masseuse was even worse didn’t even do any sort of massage. This spa under no circumstance should be in business. Please DO NOT WASTE YOUR TIME OR MONEY, go anywhere else but here… this is by far the worst massage i have received and i will never go here again.
AND on top of everything they demanded more tip than we were willing to pay. You cannot ask for more tip if the service you provided was not satisfactory. And what type of spa asks for payment before the service is executed.
i give this place ZERO STARSSSS.

I called in for my usual masseuse, but a lady picked up and told me her name is Carmen. I didn’t have another option so I thought I’d give her a try — worst decision I’ve ever made! Her technique was mediocre to start with, but her service was worse. The entire time that I was there, she stepped out of the room three times, leaving me cold and half naked in the room. What kind of service is that? Apparently, she had a lot of calls in or customers coming in. Regardless of the reason, she wasted more than 10 minutes of my massage time, which I paid for! I have no reason to pay so much for such bad service. Excel used to be my go-​to place whenever I was feeling run down, but it seems their service has deteriorated beyond my expectations. I’m definitely not going to waste my money there again.

Carmen is absolute the best! I’ve followed her from Perfect Day Spa, to Newark Excellent Massage. FYI, ignore the negative reviews for this business as this place is under new management as of Sept 1^st 2012 and has all new staff.

My wife and I went in for a couples massage and was there early. We waited in the small waiting room and was told that they were behind about 10 min. I was fine with that, but she then asked me to help move a table into the other room and that made me feel weird. I helped and my wife and I waited in the room. One lady started to give my wife a massage and told us that she had another appt so she needed to start now. She then told me that my massage therapist will be in a few min. My therapist started 10 min after my wife’s therapist. The massage was ok, but what made me angry was my wife’s massage ended 5 min early and mine ended 10 min early. Also, during the session, both therapist would leave to tend to customers and they would leave the door open. This happened about 6 times throughout the session. After the massage, I asked the lady why our sessions ended early and she proceeded to explain that the clock in the room we were in ran fast. I told her that we used our watches as well to time the session and she then stated that she had an appt that called in before us so she had to cut ours short. Are you F’ing serious!!! She stated that she would give us more time during the next visit. She than asked for us to pay for the tip. I gave her the tip and she said «this is so cheap». That’s when I blew up and took the tip back. I gave her the riot act and I apologize to the people who were getting there massages during that time, I just couldn’t hold it in anymore. Oh by the way, the rooms were outdated and were not clean at all. I will never go to this establishment again. The only thing this place excels in is being very RUDE!

I was very impressed with the massage and the price. For $ 49 you can’t beat it. It was a bit akward that they asked how much I wanted to tip, but I understood because they were running my credit card. So, it made sense … The place was not a high-​end spa, but they would have to charge a lot more if it was. Still, it was decent and they paid attention to detail, like wiping me down with warm towels after the massage, and bringing me water. Both ladies were very nice and appreciative of my business. I would definitely go back when I need a good, inexpensive massage.

I called ON Valentine’s Day and got my BF and I in for massages 3 hours later! (thank god cause we walked out of the place we were suppose to go because they were gross!)
We had amazing massages and both ladies were very nice. Yes, it wasn’t as fancy shmancy as the massage I got at a hotel in Vegas, but it was also only 60 dollars for an hour! Most massages are 85 and up for an hour!
I would definitely go back. I had NO complaints and the price was unbeatable!

My boyfriend and I just came from a massage at Excel. This is what we experienced:
Atmosphere/​Space/​Décor: The décor was a mix of an attempt of trying to be modern along with décor that reminded me I was going to Grandma’s house in the country. The waiting room was very small, but luckily we didn’t have to wait. As for the rooms, they were very clean, had dim lighting and looked organized.
Greeting/​Front Desk Service: This is one of three reasons why I give it one star. Front Desk Service was horrible. She asked me to pay upfront for my massages first, which was fine, but then asked for tip. Not only was that unprofessional since we hadn’t received the massages yet, but when I was kind enough to give her 15% upfront, she told me that people usually pay higher tip. I told her I was sticking to 15%. I should’ve just walked out by then. However, i was hoping the massage would make up for it.
Masseuses: And here is the other reason why I give it one star — the unsanitary actions and poor mannerisms. The front desk lady was my boyfriend’s masseuse and it appeared she had a cold of some sort. According to him, she was constantly sniffing and blew her nose 6 times inside the room, during his massage. Worst of all, she didn’t wash her hands after she blew her nose and kept on massaging my boyfriend. Oh wait, she was kind enough to walk out of the room at least once to blow her nose. Hmmm. My masseuse thank goodness was not sick, but towards the end she would suddenly walk out of the room without telling me three times.
Massages: My massage was pretty good. I felt pretty relaxed afterwards. My only complaint was that the hot wet towel she used to wipe the oil off was VERY hot and she didn’t really check before putting it on my back. As for my boyfriend, his massage was pretty good too. Only bad thing was the lady didn’t give him a full hour massage and stopped after 45 min.
Privacy: And the last reason why I gave this place a low rating is the lack of privacy. My bf is in the waiting room when all of the sudden one of the door opens up and an older gentleman is escorted into the next room with a towel wrapped around his waist, half naked, in front of my boyfriend. The guy was pissed. Luckily it was my boyfriend out there and not me. Then another client comes in, and asks to speak to my masseuse. There was a guy at the front desk this time and he opens my door while I’m naked and asks for my masseuse to come out. So that was what she was doing, leaving me in the middle of my massage to talk to a client without telling me. She did apologize after the third time she came back into the room. But isn’t a massage supposed to be uninterrupted? And the guy opening my door while I’m pretty much naked was not cool.
Overall: The massages themselves were good and they have very good hours. They’re open 7 days a week until 10 at night. Prices were cheap, but then again, we got what we paid for, which was the horrible front desk service and lack of professionalism. Next time, I’d rather go to a higher priced place where I don’t have to worry about anyone walking into my room while I’m naked or that my masseuse has walked off out of nowhere. Or worrying if I’m going to catch a cold from an unsanitary masseuse.

After a miserable beginning a Monday blues, and start driving back home. Along the way, saw the sign for massage. At that moment, my muscle tenses up and calling for a massage. Go up to their 2^nd floor place and ask for a one hour massage. Not bad. Only $ 60 buck.
Undress and laid down, and ready for the relaxation.
The masseuses comes in and asking me if any specific area that needs her attention. She started off from the shoulder, to the upper back, lower back, than into my legs and thighs. Than here is the problem. She rubs into my thighs, and into the more private area. She keeps on tickling it, not sure did she do this on purpose or did she do it accidentally.
At this point I feel very uncomfortable, and ask her to stop working on my thighs, and work back on my back. After that no other actions, but the thought keeps on my head and I don’t like it.
Massage maybe good, but I am not comfortable for it.
I guess I won’t come back for this place.

After a long weekend of work for my wife, she booked a couples session at Excel Massage Therapy. Short of having a few massages during our honeymoon, I’ve never gone to a massage parlor and didn’t know what to expect. Excel is on the second floor with the entrance from the street. Staff were nice and courteous. We did an hour long deep tissue massage and they really dug in around the neck and shoulder area. Pretty good massage and it flew by. Would come back again to have them work more around my neck and shoulders instead of the whole body.

I did have high expectation when I found out about this place. It turned out that my first massage experience there was the worst ever. If you’re a serious deep tissue massage seeker, this isn’t your place. I am a 5’8″, 170lbs, well-​toned man. I needed the real thing, but what I got was a powerless oiled rubbing session. I could not feel a darn thing!!! I felt exactly the same before I came. All I could think of when I was walking back to my car was that I just threw $ 65 into the drain.
Positive things that I can think of are that the place is clean, the receptionist is courteous, and they offer shower to clean up (although I did not do it, it’s nice to know that you have this option).

Aaaahhhhhh, work it, kneed it, dig that elbow in. If you want a very good massage at a good price, this is a place to try.
The ambiance isn’t the greatest. We are talking basic Asian style massage facility, not the Four Seasons Resort spa. But the price is $ 60 for a full hour vs $ 120+. And while they may not serve you cucumber water and have all the amenities as the fancy places, they will give you a better massage for a lot less cash. They do have filtered water :).
I have had 3 different masseuses and the styles vary a little. But all three were good. They climb right up on the table and dig in. All legitimate. They even have signs posted that there is no funny business.
So bring your wife/​husband/​partner and get a good, solid massage in the style that you prefer. And if you really need cucumber water for before and after your massage, bring your own and save your money for another visit.

When my man first took me here, I had my doubts. C’mon, a massage place that’s open until 10:30pm? What kind of place was this? Was I going to get a massage or a «massage»? Haha…
Once my initial apprehension faded and was assured that this was a legit place, I was just grateful that I could go somewhere on a Friday night and get a decent massage. Excel is located on San Ramon Valley Blvd, near Norris Canyon. And if you’re not paying attention, you’ll zoom right by (as yours truly did). They offer 5 different services: Swedish & Deep Tissue massages, Acupressure, Ashiatsu and an Ashiatsu & Acupressure combo. I had had an appointment, so the minute we got there, we paid and I was immediately taken to my room.
There are about 5 or so rooms (sorry, I was really paying attention). The room I had in particular was fairly spacious. Massage table in the middle, closet in the corner, toiletries & slippers on a vanity, Enya-​like music emitting from above (quite literally just a speaker up in the corner of the room… heh). You also have an option to take a shower afterwards to get all the oils and stuff off. I opted not to since I only like 15 minutes away, but it’s nice to know that it’s an option.
The masseuse was über-​friendly. I had asked for a Deep Tissue massage and oh my goodness, did I get one. I should probably have prefaced this review by stating that my shoulders and my neck had kinks and knots left and right. Now in all fairness, given only one hour for a full body massage, you can’t really expect ALL of the kinks to go away. But she definitely worked out my shoulders and neck. I probably winced and «yelled» (i.e. opened my mouth in pain, but did not really scream as to avoid showing that I was a wussy and couldn’t take the pain) a few times. It was the good kind of pain, tho, so it was otay. She continuously worked my upper body and then worked on the lower body. Then she said those words I dreaded to hear: «Time’s up!» Boo.
She told me to take my time getting ready and dressed. I laid there for about a minute or two. And thankfully I was able to get up; otherwise I probably could have easily passed out on that massage table. I was so relaxed afterwards. Perfect way to end the week. :)