Wise Insurance Agency, Inc

Wise insurance states that it provides «wise counsel, honest answers and competitive prices.» None of this was true for my wife and me. The auto policy they «crafted» for us in October of 2007 seemed expensive for one car, but we trusted their judgment. In March of 08 I asked them to get us a quote to add a new car to our policy. The quote for two cars was much lower than it was for one (about $ 1000 less per year). We asked them to run the numbers through the insurer a couple times to make sure that the quote was correct. They did this and assured us that it was correct. We purchased the car, added it to our policy and were told by Wise Insurance that to cover the new car it would cost over $ 1200 more per year than what we were quoted. We asked them go back to the insurer to get the price down closer to the estimate. After contacting the insurer, they told me that it was an estimate which was subject to change. We, rather than they, came up with a couple different coverage scenarios in an attempt to get the price down. Every time they came back with a quote it was higher than the previous quote-​as if they weren’t even looking at the cost. Finally, they told me there was nothing they could do. That was the price we had to pay…
**We called the insurer and in about 15 minutes had a policy that matched the cost of the original quote given to us before we purchased the car. This was after about a month of going back and forth with Wise Insurance. Not to be outdone, Wise Insurance told us that there is a $ 50 cancellation fee even though we started the new policy with the same insurer. We asked Wise Insurance to try and have the fee waived. This was their email response:
I just got off the phone with (insurer) and they said that they cannot waive the cancellation fee. They said that any time a policy is cancelled mid term then the cancellation fee will apply. They stated it was in the contract that you signed. I explained to them that you stayed with (insurer) but they will not budge.
**I called the insurer and without any kind of protest, had the fee waived.
Pathetic service

Mike was referred to us by a friend, and we’ve just met him. We really appreciated how thorough he was with explaining our policy and considerations. He specializes in insurance for the trades. I may change my rating to 5 stars after our policy is executed.