The UPS Store

I pick up my packages regularly there. The staffs are very polite and nice. The location is very convenient. By observation, the store staff are efficient and helpful.

Sometimes in life things just happen for a reason and I believe that walking into this store this was one of them. I had the task of printing a photo from my phone onto note cards for my mother who had just been diagnosed with a cancer and given only a few weeks to live. I was a mess, and the photo was not a good one to begin with. The staff were all so wonderful, but the woman who helped me was an angel. She went out of her way to make the photo perfectly as good as it could be. She spent hours on it I know. She did it it in a matter of two short days texting me different sizes and pixels.
My mom will receive the cards tomorrow which will mean so much to her and to me. It wasn’t just the excellent service and price, but it was also the deep concern and kindness I received every time I walked in that store that I will NEVER forget. I could never put into words how much it meant, I can only pay it forward. Thank you UPS North gate I will never use any other for my UPS needs.

I’m a regular mailbox customer here, and this is my go-​to place to get it done. The staff is knowledgeable, super EFFICIENT, and friendly. Use them for printing/​copying jobs too. The FedEx/Kinko’s across Frietas told me a particular job would take 48 hours and require a custom job– thank god I went across to the UPS Store where they printed up full color, double sided, newsletters for me in 20 minutes. Special kudos to the staff– they are seriously a model for customer service. In summary, if you need to get it done quickly, get over to the UPS Store.

A tip jar at the UPS Store? C’mon guys.
Loose the tip jar and I’d be happy to revisit my review however its difficult to walk into an «in and out» service-​oriented retail business (especially one tied to a big, established company) and then get hit up right away for tips.
I recognize the store is probably independently owned and operated but its not very professional and I doubt the UPS franchise folks would be really happy with it.

Conveniently located next to the mall, this UPS Store is an excellent location for all my shipping needs.
The girls there are extremely helpful and friendly, especially when I have issues or concerns with my packages.

Convenient but very inefficient and unreliable. It doesn’t matter if you are a regular customer and in their database, you still have to manually fill out forms! (Other UPS stores pull up your information on the spot, use your existing information and automatically print previously used addressee’s). Neither do you get a tracking code on the spot; you’re told it will be emailed to you later. Inefficient and unreliable.

Just happened on these guys when my daughter found this location on her iPhone. Had a heavy box to send back to LL Bean. One of the guys inside saw me having difficulty carrying the box to the store from parking, and zoomed out to take it while another opened the door. They could not have been nicer or more accommodating. Usually, I have to take shipments into the San Rafael store, another five miles away. I like the location and the people. They seem a cut above the usual UPS store, and I will be using them as my go to store in future.

this is the most helpful and friendly UPS store I have been in. The shipped antiques for me and they arrived in perfect condition. I now bring all y packages to them instead of Fed Ex or USPO. The employees are the the best in any of the other shipping outlets available. The treat you as a person not a Box. Love them and will continue to use them.

Located at the Northwest corner, it shares parking with the gas station. I work across the street from here and dropping off packages was a breeze!
With the holidays, I did a lot of online shopping and some items came defective. Thanks to Amazon’s return policies, having a UPS store nearby is definitely a plus!
Fast and friendly service. I definitely recommend this location for your UPS needs!

The manager, Izzy is extremely helpful and informative. He helped me devise a plan to get my packages mailed and in the most cost effective way for what I have to ship. He spent the extra time to help me save a few bucks! Great customer service! UPS Terra Linda has a loyal customer here!