The Salvation Army

I would give the Salvation Army 0 stars if I could. My aunt died and we were left to clean out her condo, so I called the Salvation Army. I was so happy to hear that their next available pickup date was the very next day, which was also the day of the funeral. So that night, we stayed up into the wee hours working our behinds off to get everything packed up, even though we needed to be up early to prepare for next morning’s funeral. Per the telephone representative’s instructions, we called in the next morning and found out that the pickup window was 1:00 — 4:00 pm that day. Because of this, we rushed back from the funeral instead of eating lunch, even though we were all very hungry. Then we waited, and waited, and waited… but no one came. No one even tried to call. Finally at 4:30, we called the Salvation Army to ask how much longer it would be, and guess what? They said their records showed that the pickup had already been completed. WHAT?! It’s one thing to never show up and another to LIE and claim that the pickup had been completed. And you know what the agent on the phone said? He said that he had no way to contact the driver and didn’t know what else to do except to reschedule for next month! People in my family had come to Sausalito because my aunt had suddenly fallen ill and passed away. We all had to go back to our homes in different parts of the state and country. We are now forced to put our jobs and families further on hold to try and make other accommodations in an unfamiliar town. Such negligence is inexcusable and unforgivable in an already physically and emotionally taxing time. DO NOT DONATE TO THE SALVATION ARMY. DONATE TO GOODWILL OR THE EPILEPSY FOUNDATION INSTEAD.