Sutter Terra Linda Health Plaza

The day I visited the Terra Linda urgent care, I was convinced I had the flu. (side-​note) while going in I fully understood that I would be charged one for the hospital visit and separate for the out of network doctor which I was willing to pay to feel better.
When I arrived and had fluid in my ears, coughing a ton and had a fever. I was taken back to a room where a nurse asked me questions and told me to wait for the doctor. Literally as soon as the doctor walked in to examine me the power went out. It was pitch black in the examination room to the point there the doctor had to feel her way to the door. Apparently the back up generators were not working so the doctor grabbed a flash light looked in my ear and said what ever it was would go away in its own. I was promptly escorted out by a nurse with a flash light because they couldn’t give me a proper examination without lights. Okay so flash forward three days later I’m bed ridden in so much pain I decided it was time to go a different urgent care. While I was there the doctor found that I had a serious sinus infection and a double ear infection. I received the bill from Terra Linda urgent care for the visit which I was more then willing to pay. But when I received the bill for the doctor I was confused because I was being charged $ 140 for treatment that I did not receive because the power went out. So I called the hospital and spoke to the billing department and they told me to write a dispute letter, I even sent it out that day. I never received a response from West Bay Urgent Care Associates but they were quick to Bill me again, this time with a different notice date and due date. It’s unfortunate that I have to pay a doctor who looked in my ear with a flashlight and sent me on my way only to get worse. This by far was the most horrific and unprofessional visit to a hospital I’ve ever had.

They billed me twice! One visit was over 450 dollars! The facility bills you and the doctor bills you! Neither are accountable because they are totally separate!

I wish wish wish I had read these reviews before going to Sutter Terra Linda Urgent Care. I went in after putting my finger in an immersion blender (yeah, smart). In the 45 minutes I was there, a nurse put my finger in a pill bottle full of antiseptic; A doctor came in for about 30 seconds and put glue on my finger; and a nurse put a fancy bandage on my finger & gave me a tetanus shot. I was led to believe that this facility is in network for my Blue Shield insurance policy.
Afterwards I received TWO bills for this 45 minute ordeal… one from «West Bay Urgent Care Associates,» supposedly for the doctor’s fee and the «surgery» of putting glue on my finger (at least according to the person I spoke with when I called) and another from Novato Community Hospital — a place I’ve never even stepped foot in before. When I called their billing people to find out what I was being charged for, I was told they don’t know exactly what the bill is for, because they don’t know billing codes, but if I fill out a form and fax them my ID, I can order an itemized bill. Who knows how long it will take to sort all of this out. Between the two organizations, my insurance company was billed almost $ 2000. I will NOT be back to this place. I will go to the ER of Marin General if I ever again have an «urgent care» issue.

I am so happy that I found this place. Everyone from the receptionist, nurse, Doctor, and security guard treated me with respect and dignity. I have been here several times and will continue to be a faithful patient of this facility. Especially when I can’t get into to see my doctor. Not everything is a life or death emergency. I would prefer to avoid any emergency or trauma center if possible.

The front desk staff are very nice and quick, the support staff such as nurses or x ray folks are great and listen well. However the doctor support is frankly terrible and a waste of money such insurance charges ER rates to walk in the door. Twice i have visited for severe flu lung infections and both times the doctor on duty failed to diagnose correctly. The first visit because they could find nothing wrong cost me a week in the Novato hospital with pneumonia. The second visit months later because of the same symptoms was equally worthless. Even when i reminded them they had gotten it wrong with the diagnosis five months earlier. Sure symptoms change get worse or better but when the doctors blows everything off as «its going around or its viral» trust your instincts and go see a different doctor. It was so clear after my second visit the doctor could have cared less and was an extremely poor communicator.
Even though after the first visit where i was so obviously sick with fever chills and short of breath i was sent home to «get some rest and (barf) drink plenty of fluids. The urgent care followed up two days later per their protocol and I told them I was was worse. Dead silence on the other end. Had i not listened to my spouse and a good friend who insisted i go to ER i suspect i would not be here now typing this his review.
For broken bones, cuts, scrapes or minor stuff that is obvious they are handy. But for anything else they are worthless.

Never going here again. I came in with severe flu symptoms — at the urging of friends and fam who are medical professionals. I had new coverage and didn’t have a primary care dr on my plan yet.
I arrived right after they opened for the day and was the only patient there.
The front desk person was wonderful and efficient. I was processed and seen quickly. Despite the fact I was obviously ill the nurse who did the intake in the exam room was a little short with me for no apparent reason.
The dr saw me for literally a couple of minutes. She didn’t do anything but look in my ears and listen to my chest. I told her I had already done all the self care possible but my cough was preventing me from sleeping and I was having trouble breathing– and that medical people told me to come in. She told me I wasn’t that sick, my chest wasn’t that bad (what?!? You could hear me rumble and wheeze without a stethoscope). I was told to come back in 3 days or so if I got worse.
That wasn’t necessary b/​c I ended up at the ER of Marin General 2 days later with a high fever and was admitted immediately. Pneumonia!
To make the experience with Terra Linda Urgent Care even worse– I just got the paperwork from my insurance. The clinic actually billed separately for the dr– an additional $ 213 for those 3 or 4 minutes. Luckily for me they covered it but that’s part of what drives up our premiums and the cost of healthcare in general.

I’ve gone here a few times, when I’ve absolutely had to. I’ve gotten good quality treatment. What makes it difficult to go here is that, while the facility is covered as in network — THE DOCTORS ARE NOT IN NETWORK. So the whole payment is higher than what it would cost to go to the ER. Which makes no sense at all to me, but they haven’t changed it in years.
The Medical Center of Marin in Corte Madera is completely in network — both the facility and the doctors. The wait times are about the same, they always have new staff from UCSF, but they’re not open as long or as often (closed on Sundays). So if you have a moderate emergency — I’d go there.
101 Casa Buena Dr, Corte Madera, CA 94 925

So happy to have found this place! We went in last weekend after my husband injured his foot. Everything was amazing! The receptionist was so kind. We waited about 20 minutes in the waiting room, which was well supplied with magazines. We were brought back to a private room by the nurse Patti, very calm, comforting and professional. There was a bit of a wait in the room, but being the weekend we were sort of expecting that. She did check on us several times, offering water and a blanket and just seeing how we were doing. Dr. Mehling was awesome, actually sat down next to my husband and spent time listening to him. Nancy in xray also top notch and professional. Honestly could not have asked for a better experience.

I have to say that I don’t expect much from emergency rooms or urgent care clinics but my experience here was particularly disappointing. Not only did we have to wait a long time to see the doctor but when we saw him he barely paid attention to what we were talking about did not suggest anything new. He then indicated that the next day we should go see our own doctor. And I had to pay for that advice? Why would I have gone on the weekend to see a doctor if I felt that I could’ve waited to see my sons own doctor? This place might be good if you have a broken arm or something simple but if you need actual physician advice on an illness I wouldn’t recommend it. We basically paid for nothing and spent two hours in the process.

I’m not sure I would say I’m a fan of any urgent care facility but I’m glad to have one close to home. Over the last 10 years I, or a member of my family, have probably been here a dozen times. If they had a frequent visitor card i think our next broken ankle or wrist would be «on the house». When it’s a weekend and you need to be taken care of but it’s not an emergency you go here. If you don’t have good insurance though it can be pricey.

I had the most pleasant and positive experience with Sutter Health Urgent Care.
The staff was attentive and immediately paid attention to my needs from the moment I walked through their door.
I cannot say enough about Dr. Sean Zager. He is compassionate and emphathetic and took the time to sit with me and listen to what I had to say.
I highly recommend Sutter Terra Linda Urgent Care.
Thank you to all the staff members, especially Dr. Sean Zager. It’s apparent you love what you do. Dr. Zager trreated me with respect and kindness and made eye contact with me, which, in today’s world, is rare.
Again, many thanks to you all!

This is the absolute worst experience I have ever had at a medical facility. The staff physician was completely unhelpful to me. Also, the staff physician was incredibly lacking in empathy for the situation I was in. This facility performed well below my expectations. I would never go back here and I hope that the physician learns to treat patients with more respect.

Once again this company shows their low class. They sent a paid off bill to collections. I would not doubt this is in retaliation for a negative Unilocal review.
Not only did the attitude of the staff lack in compassion and care, but the billing department is hostile and aggressive.
If you have any options, go somewhere else.

Clinicians were fine, but someone should have informed me that my Sutter Health Plan was not going to pay for my visit to this Sutter facility. Go figure… received a bill for $ 240. I would not have stopped here. I would have gone to the ED for $ 35.
Very inferiorating. How on Earth is a patient supposed to know that Sutter won’t cover Sutter.

Misdiagnosed me and has now billed me over $ 500 (in 3 separate bills, 2 with 1 account # and date of service, 1 suspiciously with a 2^nd account # and other date of service). I came in on a Sunday and had to wait a long, long time to be seen. I had strep throat (correctly diagnosed about 9 days later), but they said after a rapid strep test that I only had a viral upper respiratory infection. They did not do the regular strep test I had when I went a little over a week later to an ENT, which would have shown I had strep throat.

Had to wait over two hours both times I’ve been here. Fees are high and the wait time is the longest I’ve ever experienced. Really unhappy with the way the health care these days and this place is the poster child of my angst

Zero stars would be appropriate.
Visited here twice.
First time: misdiagnosed. Prescribed drugs and treatment that I did not need. Correct diagnosis (from a different facility) — poison oak.
Second time: saw a young doctor who I think was fresh out of residency. He performed unnecessary x-​rays (expen$ive) — I later asked an experienced doc about this and he said «Rookie. No reason for him to take those.» No diagnosis, just a lot of cash out of my pocket.
Conclusion: expensive, sub-​par diagnosticians. Avoid.

Other reviews about the separate billing policy are correct. I have to pay the full bill even though I was referred here by MY OWN insurance company but apparently, after receiving my bill, my insurance doesn’t cover the actual medical office, just the doctor, and the doctor is billing under the business name… WHAT??? Yeah, health care in this country is wacky.
Too bad it had to go like this, the care was very good.

Hidden costs above and beyond what your insurance policy covers!
Do not go here. Not only will you pay a copay when you walk in. They will bill you separately for the doctor and facility charges, REGARDLESS of your insurance policy. Additionally, they also bill separately for lab fees. So if you go in for a blood test, urine sample or anything else, you will pay out of pocket, REGARDLESS of your insurance policy.
(Sure they tell you up front, but when you’re keeled over and other clinics only take a copay, you don’t think about it. You think about healing.)
I went in with a stomach ache after a recurring bout of this for two weeks. Went in, payed a copay, and the doctor walked in, touched my stomach, gave me his best guess prognosis, handed me a small pill for nausea and that was it. I received a bill for $ 300!!!
After making small monthly payments to the account, they sent the account to collections with only 1 written notice. WTF!
DO NOT GO HERE. IT IS NOT WORTH THE FEES AND THE MONEY.
I will be going back to the clinic in Corte Madera from now on. Copay only. Great staff.

DON’T GO HERE!!!
IF I could give negative stars, I WOULD.
I spent 45 minutes to double check with both of my insurance and the clinic as to the charges I would be responsible for, EVEN going so far as having them speak to each other on a conference call with me. The facility assured me that after speaking with my insurance that I would be only responsible for urgent care copay– this was a LIE.
THIS FACILITY BILLS for URGENT CARE AND FACILITY CHARGES.
Your co-​pay is NOT the only charge.
The Facility Charges can run you $ 200!!! Just for walking in and consulting a doctor. This charge is NOT DISCUSSED OR REVEALED until you get a BILL.
Businesses that hide charges are dishonest and disrespectful.
Completely MISDIAGNOSED by the Doctor I saw.
My health issue wasn’t resolved in the slightest. So I ended up being out of pocket about $ 400 after medicine, copay, doctor charges and facility charges– which was all supposed to be in network– for no improvement in health at all.