SR Self Storage is great! I had the pleasure of dealing with Courtney. She was professional & helpful! My visit resulted in renting a unit! I’m very pleased!
Advanced L.
Classificação do local: 5 San Rafael, CA
I had an excellent experience. They are very professional and the storage areas are fine for what they are. I would easily use them again.
Aubrey C.
Classificação do local: 5 San Francisco, CA
I had a great experience! I was previously storing some of my things in San Francisco and did not feel safe going there, it was dirty, I had to dodge bum pee, and management was completely unhelpful. So when I found San Rafael storage I was so pleased! It’s clean, very well lit, and the staff have gone out of their way to help every time I have needed to move any furniture! I recently divorced and was forced to downsize, so this transition has been an emotional rollercoaster. The staff was soo patient and kind, I felt right at home! I would highly recommend this company to anyone who’s looking for great customer service and an overall great, safe place to store their valuables… !
David K.
Classificação do local: 2 San Rafael, CA
I had an odd situation. I decided to rent some space and placed an order over the phone. I found out later that I didn’t need the space — the items I inherited from my dad’s estate weren’t that extensive — so I decided to cancel the reservation(also over the phone) one day before I was expected to arrive at the storage facility with my belongings. I dealt with three different people on the phone — all of them courteous and knowledgeable — but I found out that I was very likely not going to get a full refund due to a corporate policy. I did finally receive a refund check for $ 132 — not quite the $ 142.86 charge but better than what I expected.
B H.
Classificação do local: 2 Greenbrae, CA
Have to agree with Hugh. Good facility but raised our rental 16% in last year. The«corporate» office is blamed. Made a request for review but no feedback.
P S.
Classificação do local: 5 Sausalito, CA
I would highly recommend San Rafael self storage. Conveniently located. It is a clean, well lit and very secure facility. James B., the manager was very courteous & professional. Thank you. P S.
Dahlia S.
Classificação do local: 5 San Francisco, CA
This storage facility is fantastic! James was extremely helpful and we appreciated his assistance with our rental. The moving-in and out process was also great because there are moving carts to use as well as elevator. The place is secure and we were able to access our unit whenever we needed to. I would highly recommend this facility!
Hugh J.
Classificação do local: 1 San Rafael, CA
Negative experience. Company raises rent often and won’t negotiate. Never got back to us regarding this issue. We were there for three years. Bummer
Cathy K.
Classificação do local: 5 San Rafael, CA
We kept stuff here for nine months while moving and completing a remodel. While so many other things went wrong during that time, San Rafel Self Storgae was not one of them. The staff is kind and helpful. The location was very convenient for us. The storage unit was accessible any time I went. Overall the facility is clean and well-kept. Prices seem reasonable, but I didn’t shop around much. I would go back to them if I needed to and recommend them to anyone who needs a storage.
Robin G.
Classificação do local: 4 Sausalito, CA
My experience has been great. I have had stuff stored there for about 2 years now. I’ve lost my key a couple of times and they break my lock for me free of charge and help me get back in to my unit. The people who run the operation have always been really nice to me… I moved between these 2 years and forgot to tell them so my bill was going somewhere else and also I changed banks and started using a different debit card… after a few months(I had totally forgot all about it) they phoned me and were really nice… took off the late charges when I explained what had happened and updated all my 411 on the phone. Price wise they are are pretty much the same as everyone else… A lot of the Storage areas in this area of Marin are in flood zones like when it rains pretty hard and the tide is in so I was really looking for a place that I didn’t have to worry in case of a heavy rain/tide situation and they were the best I could find.