Patriot Mechanical Inc.

Horrible awful service don’t waste your time. I called because we had a problem with getting hot water. The tech came out and said he would follow up that day with a price for the gas control thermostat or getting a new water heater. He said water heaters die at 10! years and need to be drained and cleaned every year. After talking to others I found out mine is a new model and him ringing the cash register doesn’t apply to me. The day he was supposed to call he did not. The next day I called the office and was told today someone would call with a price and come out. I waited until 4 30 and no call. I called the office at 4 45 only to find out they were too busy to cone out or even call. Unbelievably unprofessional. I explained if they were too busy to help just let me know and don’t waste my time. The man told me he would call the office and find out what happened. Again I waited and no call. Finally I called the office and asked for a call back from an owner. I am not holding my breath. Not only are they unable to follow up and unprofessional they were happy to replace a 9 year old water heater. In summary don’t waste your time please.

Horrible service. These people installed the heater when my house was built. We needed service and after waiting a week Ron finally came out to the house and replaced a circuit board. Unfortunately he wired it wrong and the heater was laboring all the time it was on. The service guy came back out and told us we needed a new blower. This did not seem right so we called another company. The second company came and fix the problem by moving one wire from the wrong terminal to the correct terminal. No need for a new ($ 500.00) blower
Do yourself a favor and read Marsha E review!
Stay away from these folks.

Not impressed.
Herewith, a little history: Last winter, our heater began working intermittently and eventually stopped heating altogether; we called Patriot Mechanical because they had installed the original system in our house (in fact, in our entire development), and set up an appointment for a technician to come out. First long story short: the tech, Ron, showed up 5 hours late (I kid you not!), spent 10 minutes ‘troubleshooting’ the problem, then declared that he would have to come back the next day because it was late and had been a long day for him… (On a separate but related note, before he left, I asked Ron to take a quick look at a downstairs heating duct that appeared to have become detached; he looked and said he would have to mention it to «…a different tech who handles those things…» Okay, fine).
Anyway, the next day Ron came back, looked at the heating system again, and this time determined that it needed a new control board. He replaced the board, we paid the $ 400 bill, and off we went, happy that our heater seemed to be up and running again. As he left, I reminded Ron about the separated duct, and he said he would arrange for someone to call.
Not only did someone NOT call, but a few weeks later our heater reverted to intermittent heating again (aaaaagh!); however, by now the weather was warming up and we didn’t really need heating, sooooo… yeah, we kinda let it slide off our radar.
Fast forward to Summer 2015, which had to be one of the hottest on record around here. On one particularly warm day, I switched on the AC; it made its usual start-​up sounds and then started running normally. For about 5 minutes. Then it started making weird sounds as it continued running. After an hour I switched the system off because no cold air was coming out. Second long story short: I called Patriot Mechanical; several times; got Voicemail, left messages, no one called back. On my last call I finally reached someone who set up an appointment for a technician to come out. The tech who showed up was my buddy, Ron. As he troubleshot the AC problem (for all of 10 minutes), I casually mentioned that last winter’s intermittent heating problem appeared to be back as well, and he said the two issues might be related as the one furnace serves both functions. He showed me a ‘blown’ fuse and said it was caused by the upstairs AC unit overheating because of a faulty blower motor. He said we needed a new blower motor which would have to be special-​ordered, and that it would cost $ 500 — $ 600 for the part, plus labor. I said that I would do some price comparisons and then make the decision as to whether or not to use Patriot or another company. That evening, my husband climbed up into the attic to look at the furnace and asked if Ron was coming back; I replied that I didn’t think so, why? And my husband said «…Well, the cover is off the furnace and there are parts lying around on the floor…»
The following week I received a bill from Patriot Mechanical for Ron’s ‘service call’. I called and spoke to Julie in the office, and crisply informed her that I would not be paying the bill. I explained in great detail about a) the unsatisfactory service; b) the fact that it was like pulling teeth to reach someone on the phone, and c) getting a return call was an exercise in futility. Julie was very apologetic, said that with the hot weather they were overwhelmed with calls, and that she would write off my bill. She also asked if we would be willing to give them the opportunity to make amends. Okay, sure; would you please send someone out to check on the separated duct that I previously asked Ron about. She said she would check to see if anyone was available and call me back. Julie never called back. Ron retired. So, there it is. I’m sure the company was, in fact, overwhelmed with service requests when our normally mild summer weather turned sub-​tropical, BUT, that doesn’t excuse poor customer service and failure to follow up and/​or return calls.
And you know what the worst part was? We ended up calling another company, who came out within 24 hours, and diagnosed the problem: it wasn’t a faulty blower motor at all, but a wire that was attached to the wrong terminal, causing the furnace to draw between 17 & 19 amps! (It’s supposed to draw 7 — 9 amps).
As I stated at the beginning of this review, I am not impressed with Patriot Mechanical.
However, Bigham One Hour Heating & Air Conditioning? Well, that’s a separate review…

Impeccably honest, Patriot Mechanical sent someone to my house after I had a $ 10,000 bid to fix my heating system from another firm. After inspecting the system, and duct work for 30 minutes, the technician explained to me why none of the work really needed to be done and said «I guess I just talked myself out of a job.» I will certainly call them when I really need work done.