It’s A Pet’s World

My little Terrier/​poodle has been at It’s a Pets World twice now, and we love it. The groomers are wonderful and the dogs are free to walk around, no sitting in cages or chained up. The cut he gets is adorable and very professional. Also their prices are decent.
I like this place better than any other we’ve been to and will keep going back.

Just took our corgi and havanese here for the 3^rd. They look great. The people who run Pets World seem kind and caring and the grooming I don’t get the negative reviews at all.

This past weekend was my second visit. Again, an amazing experience. I have 2 dogs. Only one gets groomed but the other needed her nails trimmed. I was on my way to SF for a few hours and the owner said I could leave both dogs with him, rather than separate them. I was so relieved that I didn’t have to leave the puppy at home alone for several hours. She’s still young and freaks out when she’s not with my other dog. Off they went to the back for grooming, I came back 3 ½ hours later and there were both my dogs, looking as happy as can be and smelling good! Another excellent job from It’s a Pet’s World. Thank you!

Loved the job they did but after hearing that they employee a animal abuser that cusses and forces the dogs around in a violent manner not only am I never going here but I’m inclined to talk to the SPCA about animal abuse charges.

I wanted to update the review I left almost a week ago. Zoey is recovering wonderfully from the injury she sustained from her short stay with this establishment. Humane society did investigate and the groomer who was responsible is no longer working here and is wanted by the police. The owner of the business has graciously agreed to pay for all of the emergency & vet bills for Zoey. She was very apologetic and very sad that this happened. Although Zoey will not be coming back here for grooming, I did want to set the record straight on how this incident was handled.

I have been bringing my 2 malti poos for about 4 years. They are groomed every few months and we board them 2 or 3 times a year if we are out of town. Ishmael and the rest of the team are really great. They love Chester and Claire and take very good care of them. There are some really bad reviews but I would highly recommend «It’s a Pet’s World».

HORRIBLE HORRIBLE HORRIBLE! Do NOT take your pets there for a groom! They USED TO BE GOOD when the owners were there but whomever they have working there now is TERRIBLE… AND they DOUBLED their fees! I paid $ 60 each to have both my pets butchered… neither came back with the proper hair cut and one of them I didnt even ask to trim and they shaved her! I tried several times to get in contact with the owners but they have not returned any of my calls! I will NEVER take my pets there again! If I could select NEGATIVE stars I would!

After taking our mini schnauzer a couple places to get groomed with bad results, we brought him here and had a bad groom job fixed up and it was like night and day. Maria is a licensed professional with 25 years experience and it shows. The knew how a schnauzer was suppose to look and cleaned my pup up perfect. Never going anyplace else again.

I wish there was a way to put NO stars. I took my poodle terrier here in October, it’s now the end of March and his hair has finally grown out. They massacered him, he looked like he was sick or something. They literally shaved his body and cut his facial hair and muzzle all choppy with patches of skin showing through. One eye lash was cut short and the other left ridiculously long. They also kept him for hours and hours and when I showed up at the pick up time they hadn’t even started. They said they only needed a half hour. God, I should have seen the red flags :(
We have had our dog for 3 years and sadly our groomer (Mandi from Puppy Cut Hut) moved away so we had to find a new groomer. He looks like a puppy labradoodle with the right cut, just to give you an idea my profile is his photo. I had no idea how bad a haircut could be. When I was on walks with him after the cut I ran into other people who had had the same experience here.
Don’t even think of going here!

We’ve been taking our very large Maremma/​Grt Pyr here for several years. They do a wonderful job with him and Merlin pulls to get in the door, he loves it so much!
We’ve never had occasion to board here but I have seen how they care for the dogs. They are out and about and well cared for.
Now they are carrying dog food too at very competitive prices.

These groomers are great. I have never had a problem getting my dog in for a haircut. Usually, the same day. He always looks good afterwards. The staff is friendly. I’ve tried getting in with other groomers and had to make appts several days out. I recommend this groomer.

Just had my Westie groomed here, and they were great! The dogs are not in cages all day, and my dog looked wonderful. Great service, and it is right past downtown San Rafael. Very happy!

I have been bringing my toy poodle there exclusively and have never ever had a problem. They do a fantastic job. She always comes out puffy, happy and looking wonderful. Everyone there loves the animals.

i went to this establishment today for the 3^rd time. the first time i went i had my yorkie cut for her first haircut. the cut was choppy and all they trimmed was her face and feet. thery charged me 65 dollars. when i asked why, they said first cut is mostly to get the puppy used to having a grooming. ok.
next time i brought her, i was having her puppy color cut off. yorkies are born black, and the color changes, so we went for a short puppy cut to take off the black at the ends it was summer time, so i thought it would be ok. short is not her best look. so i decided then to grow her hair longer. they didnt cut her nails, but DID cut her eyelashes. short! i had asked them specifically not to, but dont seem to listen to what the customer says.
this last try was hoping they could get it right, i had been growing out her hair, so i could put her top in a bow and such, went in, asked them to just trim her ratty ends, leave it long and shape her face. no eyelash trim.
2 hrs later, picked her up and she was shaved to ½ inch long all over, all the top hair was cut off and her eyelashes were cut! and they left her tail hair long in a puff like a poodle! (did they know about breed cuts?)
i said oh my goodness! her hairs too short! and they guy giving her back to me said its ok! itll grow back! see you in a month… i dont freakin think so. i will never go back, would never recommend them, and will find a much better place next time. they have an attitude like it doesnt matter what your dog looks like when its finished, itll grow back.
i bought a yorkie so she could grow her hair, if i wanted a shaved dog ida bought a boston terrier.
HATED IT!

This place is horrible. My bf and I took Biggie here back in the summer and that was the biggest mistake us parents ever made. After getting groomed and $ 70 later, Biggie looked hideous. His cut was supposed to be a lion’s cut. but it was more like sewer rat’s cut. Bf was furious and wanted a refund, but I stopped him. I told him I’d just write a 1 star review from our experience.
Buzzles.

It’s a pets world is a top grooming shop. The above posting is COMPLETLEY inaccurate and false!!! This is the ranting of a complete lunatic. I have brought my dog there on many occasions and he always was treated with the utmost care. Don’t listen to this obviously sick individual. People like these get a kick from ruining other people. EVERYTHING she said is made up just to hurt the shop owners.
This is an excellent shop.

Last week I received a horrible message through Unilocal from Cari. It was totally uncalled for. I have nothing good to say about this place because I feel if you leave your animal there you are putting them at risk. I was told that I abandoned my dog… Ummmmm so why did I pay a bill for a very large sum of money? Cari doesn’t seem to have an answer for that one. My vet was located right next door. My poor dog was bleeding internally and it was showing in his stool. How could you miss that… along with the fact he was sluggish and had a fever. They did nothing to contract him about my dogs medical condition nor did they attempt to call me at all while I was on vacation. Since my posting I have heard several stories from other owners who were appalled by the service and conditions. Drive by at night and see if there is even one light on for the animals… NOT one… drop by for an impromptu inspection… I bet you will be surprised.
Simply stated I left two dogs and came out with one who is currently laying and sleeping in bed with me right now as both of my babies did for every day of their life. If I was such as bad dog owner as Cari suggested why would my dog be 15 years old and healthy?
There are way to many good places to leave your loving pets… You can email me… (no profanity please) and I will be more than happy to tell you. I’ve been a trusted Elite Unilocal member for 3 years. My reviews are fair and honest. I hope you all will understand and be careful.
But most importantly to have a message sent to me by an employee of this firm that used several bad words that I wouldn’t even repeat because no lady I know talks that way is just as disappointing as two of the words she used…

This was the best grooming that my dog has ever received and she is 11 yrs old. She does not require clipping. The dogs get to run and play with other dogs in the enclosed outdoor area when they are not getting groomed — not like most groomers where they are caged.
The staff was very nice and friendly.