GameStop

Went in to trade in some games and got virtually nothing for them (as is to be expected from GameStop), but that’s not the reason for the three-​star review. It seemed that there was a new guy working who was taking care of my trade in games. Very nice guy, but you could tell he was new. Out of nowhere, what seemed to be his manager (or higher rank employee) starts getting angry at him for seemingly small and insignificant mistakes. I really didn’t mind at all that it took an extra 45 seconds for my transaction to be completed, but the way the manager talked to that kid was so over the top. I’ve talked with the manager before and he seemed like a really nice guy, so this startled me. Maybe he was having an off day, and maybe this was the millionth time he had to correct this kid, but it was still a very odd thing to do in front of a customer. Everyone is new at some point, I just felt bad for the kid.
Other than that, this place is your average GameStop. Buy all the games you want, but don’t even think about trading in games there. Seriously, sell them on eBay. They give you nothing for games at GameStop, the only reason I did was because I didn’t really have time for eBay and needed some money.

This is my «home» location GameStop. When it comes to video game selection and knowledge of the staff, there is no place better than GameStop. The staff here is always great and I have never had a question in which they couldn’t answer. I always feel welcomed and will continue to shop here whenever I need advice for games

Gamestop has established itself has the best equipped and has the most knowledgeable staff of video game chain stores.
The Northgate store is no exception. I have been shopping there for years and I’ve always found the staff to be extremely friendly honest knowledgeable and helpful

This store is bigger and has more merchandise than the one in novato, but some of the staff here are rude. I prefer to go to the one in novato then this one.

Several reviews have already touched on the arrogant and condescending employees, so I will refrain, but add my agreement. I will say that the arrogance is not with all employees, but with the majority. I have been to this particular store a few times and always walk away with nothing and a sour taste from the prices and arrogance. However, I was given a gift card and forced into a purchase. The arrogant seller, who seems to have this as their full time gig, gave me all sorts of «of course not» attitude in the purchase of a refurbished Wii. When I returned the «black» unit, that was supposedly identical to the white unit except for color, the nice young lady who was helping me had the box ripped out of her hands and he took over, «Why are you returning this??» I said, «Because, oh great omniscient video game child, it will not take the controllers for a GameCube.» He snapped, «Then you should have purchased the one that could.» I returned, «Ahhh, the unit you sold us, along with the two GameStop controllers you sold us with it, will not take the controllers.» He retorted, «It has the wrong sku.» Thus did Sir Arrogance save face in front of the new (and nice) employee. He proceeded to demand an address out of me for the return of which I did not want to give. I then gave him an address.
This place is really quite ridiculous in the way they treat people, not just customers, as was demonstrated with the treatment of a junior employee. It is also ridiculous how much waiting goes on in this store to simply make a purchase. When I was making the original Wii purchase I waited over fifteen minutes and there were five people behind me. When an employee returned, or started shift, or whatever they proceeded to ignore the long line and sales only to do inventory. Fortunately, all GameStops are not alike, thank god! Maybe this store needs a little share the wealth and an incentive program. If you are the owner, consider this as a way to take those managers and shift their attitudes rather than have to retrain.

This is the reason to go to this mall. This Gamestop is tucked away next to one of the entrances on the left side. They may not be the largest Gamestop, but they keep it clean and tidy. In addition to this, they have a great stock of used and new games, and the people working there will do their best to assist you.

So, I recently decided to visit this store again. A Rep. by the name of Dan was very patience and helpful. These are the type of people that should be working there. Who actually enjoy the game industry. If you ever visit this location make sure he’s there. Will come back again. Thanks you.
Dan

The personnel is usually young guys that know their games and are usually also friendly. They have a large selection of used games and you can trade in old games you’re tired of.

I think it’s ridiculous that this GameStop only has 2 ½ stars! I visit this particular location frequently and I have never had a problem with their service or selection. The guys that work here are always very friendly and informative. Store is clean and well organized, even when there is a herd of people rushing in desperately to get their games or parents with their screaming obnoxious kids. This is Marin so I should not be surprised that the Marinites have decided to give this place 2 ½ stars. Didn’t get your game fast enough? Someone forgot to say hi to you? Someone told your out-​of-​control child to please stop running in the store and knocking things down? Couldn’t get top dollar for your used scratched up games? TOO BAD! These guys deserve a medal! I’m sick of walking in this store to get serviced and someone interrupts to ask the clerk a question while he is ringing me up. THE WORLD DOES NOT REVOLVE AROUND YOU OR YOUR LITTLE MONSTERS! So go ahead and buy your 9 year old that rated M game, and let them trash the place, you’re raising winners. As for the people that think they can get top dollar for their USED games, it’s called eBay honey! You think a big box company is going to buy your used games for top dollar then sell it for the same price or cheaper?! They’d go BANKRUPT. Then look, no more GameStop. Maybe it’s for the best though, because good people like these hard working gentlemen will no longer have to breathe your air.

Traded in easily over 80 games and they offered me $ 96 for all of it when it was worth over $ 500, absolute rip off, they pay you dirt for your games then resell them for insane high prices, games are so expensive, this place and this company in general blows.

This is the premier spot for video games and game-​related products. I have been going here for years and the service has always been top tier. What’s separates this store from the rest is the customer service. Unlike most places that will sell anything to the customers, the staff will let you know whether or not a certain game or product is a good buy. Their objective is not only to sell games, but to make sure the customers will be pleased with their purchases. Though most Game Stops are well-​staffed, the Northgate Mall store stands out primarily because the store manager TJ and his staff provide excellent customer service. Many returning customers come by the store just to talk to the staff and ask questions about current and future products. I highly recommend this store to anyone of all ages. GO NINERS!!!

Wow, I wanted a little advice on gaming headsets and I probably would have gotten better advice from the wall. Employees had no interest or knowledge in helping and would rather talk about some action figures. Eric S. is exactly right in his review of the Game Stop staff but was nice enough to actually give them 2 stars. I will be taking my shopping to the Novato Game Stop.

This Gamestop store has the most unprofessional, arrogant and condescending staff of all. By comparison, the Novato Gamestop store has friendly, sales oriented staff that will do whatever it takes to make the customer happy. This stark difference in employee behavior might be linked to location. Novato Gamestop has their own store that has windows that look into the sunny outside world while this Gamestop Northgate is boxed inside the mall like a prison.

This store is fine and all– the staff are usually very friendly and informative. It’s just the mall setting that kind of detracts from my enjoyment
With mall culture there’s always a whole bunch of teens running around being dumbasses, and vaguely urban looking gang-​members or people that dress like gang members sauntering stone faced around. For most people this is fine but I find the whole atmosphere chaotic and unpleasant for normal decent adults, partially recommended.

I’ve been going to Gamestop, formerly Electronics Boutique or ‘EB Games’, since the 80’s and I can safely say that Richard’s review is exactly right about the latest batch of employees being condescending and rude. The ‘elite geek’ phenomenon is alive and well, here.
I’ve been scoffed at, bluntly asked to leave at almost ten minutes before closing, seen the clerks clucking and telling people they’re ‘wrong’ for preferring one system over another (they seem to prefer Nintendo products over everything) and basically acting superior because they work for pennies at a place that short-​stocks new games so that they sell out instantly. Seriously, we’re talking 2 to 5 copies of fairly hot new products.
They all but shoved the PSP section out of the store — good luck finding it or the games and that’s impressive considering how small the place was — both before and after their recent move. Gamestop in general has basically become Nintendo Central with ‘oh yeah, XBOX and PS3’ products added as if an afterthought. And don’t even bother selling anything here — what they pay people for used games and systems vs. what they ask for them is downright criminal.
I will say there was one young guy working here (can’t recall his name but he had brown wavy hair, kind of thin build) that was friendly and a few Christmases ago I noted handling an irate and unreasonable middle-​aged-​mom with some aplomb. I haven’t seen him lately, so I can’t say if he’s still there, but his work alone brings the place up one whole star.

I am glad to see that this place is in business while the mall is under construction, although the different location is a bit smaller than the last. It’s a good thing how it’s only a temporary location and that it will be moving to another, probably more bigger space once construction is completed

We went their to buy a used wireless controller for my nephews X-​box and ended up buying two new wireless controllers. I didn’t think there were that many grreat deals here but at least they’re still in business with the mall under construction.
I thought the service was very good.

I went to this GS looking for Gamecube controllers and found two used wireless Nintendo brand controllers for $ 7 each! It was a steal!

GameStop AKA EB Games, I hate you! Hodaka K bought an X-​Box 360 Elite the other day and now I have a new addiction.
You see, I have an addictive personality. I’m trying to quit smoking. I get thirstier after a few glasses of beer or wine. AND I CAN’T STOP! I don’t go to Vegas for this reason.
I thought I was on the right path by keeping my Super Nintendo (circa 1989) and not getting anything newer. But no. You had to sell the X-​box to my roomie.
It also doesn’t help that Euge L has his Wii here and Hideki N has his PS3 here with Legends of Zelda here for the past week. WTF!!! You’re trying to lure me back in, aren’t you? There better not be Tetris or Super Mario on any of these systems or I’m doomed. Doomed, I tell you. Doomed!
Oh noes! My crack dealer is calling. She works at EB Games @ Pier 39. She’s got a Wii with my name on it. And she wants CASH NOW!
HELP! Somebody call 911. Somebody bring over an extra controller and challenge me to Dirt.
The first one is always free. Good bye cruel world. Good bye…

Customer service here is known to be notoriously bad amongst my friends. The employees here are arrogant and often condescending, perhaps as a result of being bullied too much in their childhood? On numerous occasions, they have laughed at people for simply asking if some hot-​selling, difficult-​to-​obtain product was in stock (eg Xbox360, Ghost Recon). I only give it 2 stars because it is close and convenient for me.