G and C Auto Body

When my parked car was hit on the street, my insurance company, Geico, referred me to G&C Auto Body. The last time I had any auto body work done when my car was stolen and I had it taken care of at the dealer so I was sort of skeptical about this process. But Geico was terrific throughout this ordeal (their customer service is impeccable), they also explained that the work was all guaranteed and I could certainly choose my own auto body shop. So then I asked a local friend who knows about these sort of things and he said, with no hesitation, that G&C was ‘great’ so I quit worrying.
Well, I have to say they were absolutely WONDERFUL from start to finish, prompt in their communication, easy to deal with in every way, friendly, responsive, etc. and it took barely any time at all. Best of all, the work they did was incredible. My 8 year old car looks better than it has in a long time! I kinda wish it needed more work so they could get rid of all the dings and dents ;)
The person who took care of me was Anthony and he was as personable and professional as it gets. I highly recommend G&C and I would return there for body work without question.

Thank You G & C i had a tough time getting away from my own work to take in my car,
Sierra besides being very nice and helpful (the adjuster was really helpfu) l and she got me a rental and had my car done in 2 days instead of 4, The car looks amazing, I love my Audi SQ5 it is the nicest things i ever owned, They took good car of it, I left my glasses in the rental car and they called me right away,
I have taken 5 of my families cars and two of mine to this location and they are amazing. Sierra even called when i left me glasses in the rental car, I love these guys they are great.

Got side swiped by a distracted soccer mom (really…there were soccer balls and two kids in her Lexus SUV) and her insurance sent us here to repair the damage to our Jetta.
As a whole, this was a positive experience. They estimated that it would take four days, but they actually were done in two and a half. That was a really nice surprise. They also did a very solid job in the repair work. I couldn’t see any hint of color distortion or even any hint left of where the damage had been. They also left the interior of the car so amazingly clean. I don’t think it’s been that tidy sine we first got it!
So why only three stars? Well, I think in actuality it’s a solid three and a half… The one and a half stars deducted isn’t for anything that was a super big deal, but…
While we removed almost everything of value in the car, we neglected to take out a phone charger (one that was a perfect size for a car due to it’s short cord) and a ton of change that was mostly quarters.
Needless to say, those things were missing when we went to pick up the car.
I know, I know, First world problems, right? But it was irritating and kind of creepy that someone took the time to sort through a change compartment to pick out the quarters.
Lesson learned

G&C Bodywork is a full service shop that really takes care of its customers. I’ve had two cars with body damage that both got handled at G&C. Anthony oversaw the work and made sure it was perfect in both cases. One of my cars had a paint issue on the bumper a full year after G&C worked on it, and they redid the bumper, gave me a loaner car, and even handled a small mechanical issue that came up that had nothing to do with the bodywork. They go over and above to take care of their customers and I am really happy I chose them.

G and C Auto Body rocks! I had the unfortunate experience by my insurance company who sent a rep out to review the damage to my car. To my complete surprise, he dq’d part of the repair! (That is another story – State Farm folks beware). Sierra and her manager were as surprised as was I. They are 100% committed to their customers and give their work a lifetime warranty. They wanted the car to be perfect and for me to be happy so they gave me, yes read that… GAVE ME the bumper strip free of charge… parts and labor. The other part of the experience that I’d like to point out is that Sierra called me regularly to give me updates, even when there was no new news. She even called my insurance company and went to bat for me on the repairs. The customer service here is tops.
Thank you G and C, and thank you Sierra and staff for making what had become a trying experience into one that was incredibly positive. I will recommend G and C to everyone.

I’m so glad that I chose G & C Auto Body. As soon as I pull up, the adjuster Sierra met with me and gave me a quick rundown explaining the process and the best part I got real time updates through email and phone calls.
As promised, the repair was done on time, cleaned, new!
Sierra has provided outstanding customer service, which every customers wants. Gave me great advice!
Next time, I hope never again, if I do get into another accident, G & C is where I’m dropping my car off to. I’m in good hands

I was referred to G&C by the insurance company representing the person who hit my car. I too noticed that the reviews on Unilocal were mixed, but gave it a go. I couldn’t have asked for better service. I called to make an appointment and dropped my car off three days later, on a Monday afternoon. The car was repaired an ready go to by Friday. Jorge handled my claim fine. He was nice, courteous and kept me appraised of progress. Nice job!

My Subaru was close to being totaled, but the insurance company deemed it repairable. G&C was super professional from start to finish. More specifically — Sierra was super friendly and professional throughout the process. Sierra was my primary point of contact and I could expect regular updates from her twice/​week, as promised. She kept me informed every step of the way, making sure I was understanding what they were doing and why. When I got it back, the car looked brand new. I wouldn’t hesitate to take my car to them again. The people behind the scenes are talented and G&C is lucky to have a front-​office representative like Sierra!

This place sucks. They did a shitty job painting the car so We had to take it back and have them redo it and it still looks the same if not worse

I was referred to G & C by the other party’s insurance after getting rear-​ended. I read some of the reviews (like staff stealing your belongings, etc.) and questioned whether I should stick with my appointment or cancel. I decided to go since it was near my work and Sierra did an assessment of the damages. She was very knowledgeable and explained to me what the process was, answered my questions, and told me that she was pretty sure there were additional damages underneath the bumper. My poor car! She even told me to remove all of my valuables before dropping my car off for repairs.
It took them a week to fix my car; it would have been sooner had my bumper not been on national back order! All in all, I am very satisfied and would definitely recommend others to give them a try. They contract with Enterprise, nearby, for rental cars. I am taking away one star because I’ve had to go back twice. Once because I noticed afterwards that the staff had left a white paint substance on the driver’s seat and the second time because one side of the rear bumper popped off a bit. They were able to pop it back in, in 5 minutes.

Short version: Was told 3 day, was basically blown off for a week and a half. finished paint didn’t match rest of car. No compensation for inconvenience, no apologies.
Details: About two years ago, I took my car in here (recommended by my insurance), and had an excellent experience. When I need a repair done in April of 2015, it was very different. When dropping off my car Monday morning, was told the repair would be done Wednesday evening. On Tuesday, I receive a text, saying they «looked forward to seeing me in 3 days (Thursday?). From Wednesday through Friday, I would call ahead only to be given a different reason why the car wasn’t ready, assured it would be ready «tomorrow». By Monday morning, I called my insurance company, who said they were «assured» the car would be ready tomorrow by 5pm. I was told Monday morning the car would be ready by 5, only to get a phone call at 4:30 asking if they could keep the car overnight.
I finally picked up the car at 9:30, Wednesday morning. The paint is slightly lighter than original. The driver’s side window also rattles and hisses, which it never did before or after the damage to rear happened. At no time throughout the week did anyone at G & C offer any sort compensation; a lift, discount on a rental, etc. I have absolute no desire to have anything to do with this business again.

I cant say enough about the staff at G&C Auto body, let alone the incredible, (as good as new) body and paint work these guys do.
This is my third car I have presented to G&C and each time it seems the service and attention to detail gets better and better.
The entire staff is great, but two employees really standout and deserve acknowledgement. Sierra Dunn, my Service Writer was incredible. Twice per week phone call and/​or email updates. Interfaced with my insurance company and took care of the all the necessary details, including my rental car return from a 3^rd party.
Robert Anderson is the General Manager of the San Rafael Shop. I can’t say enough about his efforts, attention to detail and ensuring that I was completed satisfied with car and reminded my that I have a lifetime warranty on their work for as long as I own the vehicle.
These guys re the best. So if your pride and joy needs a fixin, check these guys out, you will not be disappointed.

G and C Auto Body did a great job on our auto body damage. Julie was very personable and Robert went above and beyond to make us happy!
We recommend this business.

G &C was amazing! When I crashed my car a couple months ago it was the most AWFUL DAY EVER but everyone here was amazing and made me feel like I wasn’t alone in the chaos. The people were friendly and the work was done quickly. My car was as good as new and they even took care of all the insurance stuff that I didn’t want to deal with. A few weeks later when my new license plates came they were even nice enough to put it on for no extra charge, no appointment or anything! They really went the extra mile to help me out!

They try and give good customer service, I will give them that however when there is a issue that never existed before you took it in to them (which leads you to believe they created it) then you may have to do some dancing to get it worked out with them.
The dog leg on my car was not placed properly so it was not flush with the test of the body. There were new scratches on my 2013 car that were not there before I took it in to them (at area where the work was done)
Wiring to my light was not rewired properly so every time I went over a bump my light would go out and my turn signal would not work till the next time I went over a bump. They fixed it but they refused to acknowledge that it was something that they did. Instead they blamed it on the car Won’t come here again.

When I pointed out how the paint job revealed a minor defect, G & C Auto Body’s Julie promptly apologized and scheduled a day I could drop my car off that was convenient for a re-​paint. I was given a free rental car and the repair took an even shorter time to remedy the problem, saving me time, (which is money!) and further aggravation. I can’t say enough about the professionalism demonstrated and believe I have found THE shop for auto body work!

* brought this down two stars
Was really happy with the service I received and the excellent work they did on my car, but was annoyed when I found out some of my personal items have gone missing from my trunk and that a bunch of my little drawers/​storage areas where opened and muffled through. luckily what’s missing doesnt have much monetary value.
I didn’t want to mage a big deal about it because they did such a great job, but what they did wasn’t right, just terrible ethics. It might have been an honest mistake, but they still haven’t followed up on my call to make things right.
5 stars for the great repair work.
0 stars for not being able to trust them with personal possessions inside of my car.
If I decide to come here again, I’ll make sure to take EVERYTHING out of my car before leaving it for the day.

Extremely Frustrating.
Prices were high, which would have been fine had the work been excellent. But it wasn’t.
After bringing in my car the first time, I had to go back 6 more times to get the car fixed correctly.
1.&2. When I went to my original appointment, the loaner car was not ready, so I had to reschedule and return on another day.
3.&4. Then, I got the car back twice with a non-​working brake light; one of the two times with another light also not functioning.
5. Then I got the car back with paint overspray all over the ragtop.
6. When I got home and saw that some expensive automotive supplies were missing from the trunk of my car, I had to call them to get them back. This last time, they did offer to drop the stuff off at my house, but only after I caught it.
I don’t live in San Rafael and have a baby, so this was a tremendous hassle. But even were that not the case, it still would have been a huge pain.
I was also offended that after all that inattention and hassle (and possibly theft?), G&C would not make any concession on the charges, even so much as a discount on future work (not that I would necessarily take them up on it, given the experience).
I usually try to keep my reviews positive to help local businesses that deserve it, but in this case, I don’t want other people to get burned by this company.

The body work that was done was okay, but G&C GETS ONE STAR BECAUSE THEY CAN’T SOLVE A PROBLEM THAT THEY CREATED. They replaced the antenna when the body work was completed and ever since then, the FM or AM stations are extremely limited. I was told I would be called back to schedule an appointment to fix the problem on numerous occasions, only to be stood up. It was six weeks (or so) after the initial work was done that they finally had time to look at the problem. Bringing the car in for them to fix the problem was met with many rationalizations for why they can’t fix the problem and why they suggest the problem existed before they worked on the car (paraphrased):
* «It’s not a stock radio», suggesting that I got a new radio (Nope, same radio for years)
* «Everything seems to be connected properly» (Still didn’t fix the problem)
* «We don’t know how to work on stereos» (See bullet point #2; also: then why did you replace my antenna??)
* «Why don’t you listen to an iPod or CD instead?» (I thought I brought my car here after the accident to be made whole. G&C replaced the antenna BUT IT DOESN’T WORK)
So, to recap, here’s the timeline:
1. Got in an accident — Radio reception was great
2. Took car to G&C Autobody shop — Radio reception was great
3. Got car back from G&C — Radio reception is almost nonexistent
a. Hitting seek at the beginning of the FM stations, the first station it picks
up is in the 100s. No 9X. X stations
4. Took car back to G&C — Radio reception is almost nonexistent
5. Got car back from G&C — Radio reception is still almost nonexistent; they claim everything is hooked up right, EXCEPT IT’S NOT because it doesn’t work.
They get one star. I’ll be happy to change it when I am made whole.

I brought my car here after an accident based on a recommendation and I’m so glad I did. I just got my car back, earlier than expected, and it’s like new again!
The whole team was great, including the FANTASTIC Julie who worked with me. She helped me get everything in order with the insurance company at drop off, into a rental quickly and kept me in the loop all along the way.
In the process, we found out Allied Nationwide has a policy to always use after market parts if available no matter how old the car (mine had 500 miles on it). Ridiculous! Julie wasn’t buying into this baloney and managed to talk Allied into all new parts and G&C even ate the difference to get me a factory fender.
Getting into an accident is unpleasant and ends up wasting a huge chunk of time. G&C and their amazing team made the ordeal much more pleasant, saved me as much time as possible and I felt confident that their repairs would be excellent.