Corte Madera Tow

After discussing private property tow with the owner of Corte Madera Tow, my organization selected Corte Madera Tow as our private property tow company. In order to comply with California Vehicle Code, we installed thousands of dollars worth of private property tow signs on our properties– 5 apartment complexes. During the process, Corte Madera Tow never mentioned that they would charge a fee for removing cars from our property. After spending all that money to install the signs with Corte Madera Tow’s number and name on them, Corte Madera Tow now wants to charge us a $ 300 fee for removing cars off of our properties that they deem to be in bad shape.
I get that Corte Madera Tow has overhead associated with junky cars, but they should have been upfront and honest about it from the beginning. When I called today to speak to them about it, they were extremely rude and shouted into the phone «READ ME THE CONTRACT! READ ME THE CONTRACT!». This isn’t about the contract, because the form that Corte Madera tow provides is simply a towing authorization form. In discussions with them, they should have been upfront about how they operate– In initial discussions, I specifically asked if we would be charged for towing, and they said «No». This is about shady business practice, and now we will have to pay to change the signs because they are not upfront.
We will be moving all of our business to Downtown Ignacio Tow– their owner is extremely professional and knowledgeable. I just regret I didn’t use him in the first place.

I was in a accident recently and I used my AAA card they sent out Corte Madera Tow. I cannot say enough about them, they were so professional, sweet, kind they showed up super fast. The driver John was helpful and gave excellent advice. If you’re ever in an accident in the Marin co area ask for Corte Madera tow

Took my car today before the 5pm cut off time. Was running around trying to figure out what happened for 10mins before I realized it had been taken.
I have three kids they are still charging $ 315 when I called minutes after they left…

Thank you all at Corte Madera Tow! Way to make a horrible flat tire situation so easy. Got all ready to fix a flat myself after running over a screw, but couldn’t find the key to the special locked lug nut. Thought I’d have to have it towed to the dealership to have it removed.
John arrived quickly, and was able to get the locked lug off! He put the spare on and referred me to a great tire shop (Tony’s Tire Sales in Greenbrae). So thankful he was honest enough to offer to fix it right there for half of what a tow would be! Hope I’m never in that situation again, but at least I know who to call!

You better hope this towing company isn’t called when you get into a car accident!
Every single person I encountered here was unprofessional and rude. They made it seem like it was a hassle having me there or over the phone, even though I paid $ 85 to grab things out of my car!
Then to top it off, the guy that let me in BROKE MY WINDSHIELD by trying to pry open my hood. Then he tried to deny it saying it was there before (even though I had taken a picture before with no crack). The nerve…
I couldn’t wait to get my car out of here. Don’t make the same mistake as me.

My heroes!
So today I made the mistake of running out of gas in downtown San Rafael (on a busy one-​way street). I called Toyota’s Roadside Service and they immediately put me in touch with Corte Madera Towing. Within 10 minutes (I kid you not), they were at my side with a fresh tank of fuel. The guy even followed me to the nearest gas station to make sure i was ok.
These guys really went above and beyond the call of duty to bail my stupid ass out of trouble. Thanks, Corte Madera Towing!

My insurance company referred me to this company. The woman dispatcher was unhelpful and very, very rude. I could not tell when they were coming as she was so mean and sarcastic.

These guys are great! I have used them for years! Ken the owner is a good guy and knows how to run a good tow company… Honest place, and very good customer service.

Thank you Mark, John and Tracy. Dead alternator on a Saturday, tow truck shows up within 20 minutes and takes me to their shop down the road. Mark the mechanic spent his Saturday day off plus a few hours on Sunday getting our rig back up and running. Parts company sent a faulty alternator and Mark worked above and beyond our expectations to get it all figured out. Can’t say enough about these guys — thanks again.

Corte Madera towing totally pulled my ass out of the fire after my car died on a cliff by coordinating between 2 of their trucks and the California Highway Patrol. The were sweet and compassionate and saved me a ton of money. Call them now!

As the five star review says «Woohoo! as good as it gets!»
Corte Madera Tow helped me when I needed it most and made me feel like they cared. I have had to use other towing companies in the past and CMT was by far superior in customer service.
Thank you CMT for getting me back on the road safe, and sound…

Corte Madera Tow is THE BEST,…
My battery dies in my car and I have an appointment to be somewhere, so I called «Corte Madera Tow», I said it was urgent and how fast could they have someone out to help? They sent out the owner (wow) Kenny, what a nice guy, so kind and courteous, the kind of guy you just want to hug, (and I did) .I was up and running quicker then I could have ever imagined. I even made it to my appointment. Thank you Corte Madera Tow and Kenny Walker for making my awful morning turn out to be a great day :)

Love this company! Always there when you need them! Would recommend to EVERYONE!!!

This place if great. Always gets the job done efficiently and quickly!

Memorial Day 2010: Long story short, I was heading home (driving) to Orange County from my trip to San Francisco when my expansion tank had cracked, so I needed to get towed. I called AAA and they sent Corte Madera Tow. We had used our GPS and cell phones to locate a repair shop that was open that day, and the guy was really rude about the whole thing. He even talked on his cell phone the entire time he was driving us back over the Golden State Bridge (I almost had a heart attack). But at the time, I was just thankful that we were able to get towed on Memorial Day.
September 2011: I needed my car’s alignment fixed. My mechanic friend had been doing minor repairs for me at his house since I returned home in May 2010, and had thought my tires sat a bit funny, but there was a never a need to put my car on a lift and take it apart until now. When I take it into the shop where my friend works to get the alignment done, they tell me why my tires sat funny: both rear lower control arms were symmetrically (and badly) bent. The only way that happens is if someone hooks up your car incorrectly to tow it.
May 31, 2010 is the only time my car has ever been towed. You do the math.
And now I’m still arguing with NorCal’s AAA about them covering the $ 480 repair and the excessive wear to my tires which need to be replaced sooner than normal now. But that’s another story.

My insurance company refered me to Corte Madera Towing. My wife and I work full time and I asked the the vehicle be picked up in the morning or afternoon.
I was told by the lady dispatcher that they could not do it at those times.
I asked about a Saturday pick up. The dispatcher said no because they need to get a check when they drop off the vehicle and the bookkeepers don’t work on Saturday.
Finally after talking with my wife she said she could meet the driver to pick up the vehicle, but that we needed a time so that she could schedule her appointments around the pick up time.
I called and the lady dispatcher and while talking with her she put down the phone to answer another call. After five minutes I hung up. The lady dispatcher has my name and number but did not call me back.
How rude and unprofessional.
So I called her back,
The lady dispatcher asked me what time my wife would be here and I told her when the driver comes to get the vehicle and I needed to know what time my wife should be home for the pick up.
The lady dispatcher asked if she could give me a window of time and that she could not give me a specific time.
For me there are too many companies that want YOU to bend over backwards for them when you want to pay them for their goods and services.
I told the lady dispatcher that I would find another company that could provide me with service not a run around, eewww…
I found Redhill Towing to be very accomodating and a real pleasure to do business with.
Thomas

Called to check into prices for a tow. I asked the dispatcher if she serviced the Fairfax area. She said yes and then abruptly put me on hold without asking. I waited for about 5 minutes. Twice during that time I heard her pick up and then put me back on hold. I decided this was kind of rude, so I hung up and called Mill Valley towing. The guy there was friendly and answered all my questions. I chose him.
Unilocal is cool… :)

Truly a nightmare experience with this company. They were called out (through AAA) to take my truck from Sausalito to my mechanic in San Rafael — no big deal, i had done this several times before. Three days later i call to my mechanic to find out he never received my truck. I called AAA and it was not until 7 days after the initial tow (yes, SEVEN days), did they finally discover that the tow truck driver dropped it off at the wrong shop! I had them re-​confirm the address back to me from the original dispatch call — all was correct, but somehow the driver got it dead wrong.
The worst of it was, no one cared — it was like i was meant to be grateful that all ended in a happy story. I would not trust this company in the slightest.

Fast, reliable and courteous. That’s my experience. A couple people here may have gotten bad drivers, but Darryl was the one who helped me. Needed a jump start on a Sunday night and he was great. The dispatcher was also courteous and professional. No complaints from me on this one.

Ahhh, there’s nothing like waking up at 7:30 am to go to a medical appointment in 38 degree weather. The ice on the car, the slippery stairs as I leave the house, freezing my ass off in my car on the leather seats before it’s heated up. The holiday time, oh I love you so.
Traveling to Starbucks to hook up my venti non-​fat four equal latte to begin my day of overcaffeination, I hit the road to go to work and make the money for the day so we can buy some more needless but fabulous crap (hey, what’s need anyway?). Sippin’ on my latte, I’m just thinking about traffic and how I have fourteen minutes to get to work. In the fast lane, for once I’m not speeding, at least not really. I’m at about sixty five mph, slow for those that know me… then…the tire blows… and it doesn’t just go flat, it blows off my car. My back end comes out from under me and the car begins to spin as I throw the wheel counterclockwise as I was taught when driving with the BMWCCA. I spin out over four lanes and somehow make it to the shoulder only twelve inches from the iron side barrier keeping my ass from flying into the hill.
Who do I call? Corte Madera Tow. They were there, on the side of the road fixing my car within twelve minutes, and it only took five minutes for them to hook me up with my new tire and rim which was hidden in my trunk. The gentleman this morning was kind, courteous and QUICK! He knew I needed to get to work and was efficient. I was so grateful that not only I wasn’t dead (how no one hit me as I went through four lanes at sixty five mph while spinning I damn well don’t know) and that my changing tire guy was there. Someone must like me still up there I guess.
Plus, I had drank half of my venti latte already, so it must have been weighted just right on the bottom and didn’t move or spill. I was alive, AND I had my Starbucks. I’m impressed. Thanks Corte Madera Tow! You guys totally hooked me up today and make it a little easier considering I must have looked like I just saw a ghost when you drove up.