Properties West Management Company

All I can say is thank you to the Properties West Management team and Debbie in particular. I lived in my apartment that was managed by them for the past 3 years and I’m only moving out because the neighborhood has changed and the commute to work was terrible.
Everyone was always friendly and ready to help. ANY issue that came up was taken care of immediately. The building was well maintained and free monthly pest control and weekly cleaning of the building was included.
Definitely recommend Properties West Management to anyone looking to rent a place!

Rude !!! All I have to say!!! Don’t want to waste more time on these people.

Worst customer service!!! EVER! In order to see a property you have to leave a $ 20 deposit and a copy of your ID that way they give you a key of the property and you can view it yourself which is fine, that actually worked for me. The problem is they issued me a key that Didn’t work which is also fine. I understand things happen. The front desk lady (Madeline) said they would call me back as soon as they got the issue fixed. However, that never happened, and that is were my issue begins.
I ended up going back to their office a week later and inquired about the key. Madeline issued me the key and assured me it has just gotten fixed that day. So I went back to the property thinking I was finally going to see it but to my surprise… it DIDN’T work AGAIN! At this point I was upset and disappointed because they had just wasted my time and I was back at square one. I expressed my dissatisfaction and told them that it seemed they had no sense of urgency in renting out this place. First of all, why does it take 1 week for a management property to fix a key? Aren’t they in the business to rent properties? If I was the owner I would be very upset that they are not proactive and treating this property as if it were their own. Someone in the office should have verified the key was working before wasting my time. Anyhow, I wrote a formal complain and 2 days later I received a call from Madeline… the same lady who I handed my complaint to. She said the repair guy had gone out to the property and according to him the key worked fine. She asked if I wanted to swing by their office and try the key out for a THIRD time. I told her I would be willing to drive to the property but asked if someone (either the repair guy or anyone else in her office) would meet me because clearly I was having issues opening the door, its not like I didn’t want to open the door. She said NO, it was against their policy to do that. NOT IN THEIR POLICY! REALLY?! So she meant to tell me NO ONE in her office had 5 min to drive to the property which happens to be on 8^th street (the same street their office is located) to just help me open the door. WOW! I was shocked, here you have a renter who is clearly interested in seeing a property and they couldn’t even that 5 min for me after I had drove TWICE.
I asked to speak to a manager because after all, I had already written a formal complain and still I was dealing with the same person (Madeline) But of course, the manager was not available and all I was able to do is leave a message. Lori (the manager) ended up calling me back and was just as rude as Madeline, she never even offered an apology. She offered to show me the place but I’d have to wait until the following day which unfortunately, didn’t work with my schedule. However, because SHE was doing me a favor by driving to the property I never actually was able to see the place.

There should be a zero rating because 1 doesn’t reflect how horrible this company is. They collect money from the landlords and don’t perform their job. You need to really bother them to perform maintenance related issues. Horrible customer service… I wouldn’t be disappointed if this company went out of business.

I have been using Properties West Mgmt now for almost 2 years and I’m very satisfied with my service. I’ll admit, when I first moved in, the property was in an unacceptable condition. It was pretty dirty, the heat pilot light had been capped, meaning no hot water for the first week. We called and complained and properties west adjusted our prorated move in, and had a professional cleaning service there the next day, which is why I’m giving them a 5 star rating. Properties will have problems, that’s a fact. It’s how the problems are handled and when ever I’ve called properties west, the problems get addressed immediately and resolved extremely fast. I really appreciate that as a tenant. They are great with communications too. I cannot complement the actual office as it has a very unwelcoming appearance with the office personal behind glass. All interacting are done through a hole under the glass at what looks like an old teller window. Not s very welcoming feel, almost threw me off but don’t let that detour you from renting from them. The service is some of the best I’ve had from a management company.

I love the ladies here!!! Always so sweet… Whenever I had any problems in my unit it was always fixed in a timely manner. For the people complaining on here you do know there is a process for them to get in contact with the perfect vendor to fix your problem? You want it done rite and every time I have had a good experience.
They deal with hundreds and hundreds of tenants and I have lots of respect for them keeping everyone running smoothly.
Definitely sad I will be moving out soon, I hope my next property mgt company is just like them.

I recently moved out of an apartment that I rented for 2 years from properties west. They were always professional and very helpful when I needed work done in my apartment. My supervisor was really nice and if she was busy and I had to leave a message she always got back to me in a timely manor. The companies they sent out to do the maintenance were also nice and professional. When I needed work done I felt safe letting them go into my apartment when I had to be at work. I’ve told a few of my friends about them and now they rent from properties west. I would highly recommend using there company to rent an apartment!

I was recently going to move to San Pedro for a job opportunity and I used Properties West to look for a place to rent. They showed me some really great places, were super helpful and responsive.
Unfortunately, the job fell through but if I eventually end up moving to that area, I will definitely be using them again. I had a really good experience.

They were very reassuring in the beginning when they wanted my business but I learned the hard way about their lack of communication and disorganization.
For example, there was a leak in my tenant occupied property that I did not even know about until the cost for plumbing was taken off my rent check. They had my email and phone numbers yet no one tried to contact me about it. Once I called them I found out that they had someone new handling my property and that is why I didn’t hear about this charge. The new person finally figured out the HOA was responsible for the cost of the leak because it came from common pipes, but had I not caught this and contacted Properties West, the cost would’ve come out of my pocket! When the funds came in from the HOA, the PW accounts department was totally confused about what this was for and they called me to ask about it and were extremely rude as if I were using them for a service I’m not entitled to. I guess they don’t have a list that tells them who’s handling which property within their very small yet very disorganized company. This is just one of several examples of how disorganized and rude the people here are.
A friend who was looking for a property management company asked me for a pros and cons list for them. Sadly, I couldn’t think of a single pro from the nearly three years I used their services.

Debbie and Gabriela are the best.

Properties West has amazing staff that go above and beyond! The apartment and apartment building was always clean, it was in a nice quiet neighborhood, and very affordable for anyone wanting to live in the area. Highly recommend!

Called to inquire about a rental. Lady who answered was so rude and didn’t want to give any information. Isn’t that your job?

If you are with Debbie as your Prop. Manager, you won’t have any problems! She’s awesome and gets things done. I’ve been with her for the last year and any questions or concerns are taken care in a very timely manner.

Called for a property that I have and want to rent out, and left a message, and she never called back… talking about ²⁴⁄₇ service

Absolutely the worst experience of my life… Go to the front desk and the receptionist doesn’t know her hand from her foot. Cost way to much money and there is absolutely no customer service.. do not recommend! !!

Properties West has an excellent staff that are responsible, honest and very professional. I hired Properties West to manage my rental house in San Pedro. As an out of town owner, I never have to worry about any issues with my home. I appreciate their commitment to ongoing education re: Fair Housing Laws, and that they think through potential rental issues so I don’t have to. The accounting is very prompt. Their accounting system is convenient to use; the statements can be found online for my immediate access and the money is promptly deposited into my bank account. Properties West Management takes care of my property as if it was their own, and I highly recommend them to anyone in need of their services

I came in to inquire about the availability of rental homes for a family member who is relocating to the area and I was quite taken aback by the unbelievably rude woman who works behind the counter. This gal definitely takes a daily nasty pill. If you walk in and see a 60+ year old lady with short brown hair and glasses — I suggest you just turn around and walk right out of the place. Hey, if you decide to chance it, then I will not be held responsible.

Don’t even waste your time or energy with the idiots that work for Properties West Management Co. in San Pedro. They are rude, they don’t return phone calls inquiring about rentals, and they have no customer service skills whatsoever. It’s a joke of a management company and I can see from the previous reviews I’m definitely not alone in this opinion. It’s amazing how some companies stay in business with rude attitudes.

Read the previous reviews. They tell the story quite well. This business is not the one you want to manage your rental property. They cost us plenty. (I give them one star only because Unilocal won’t let you post a review with zero stars).

This company has cost me so much money! I seriously would not recommend this company to anyone.
I will try to keep this short by just listing a couple of the issues:
1. Did not work to find a tenant
— I found someone that was very interested in moving in and they would never call or email the guy.
2. Not paying vendors/​contractors
— I received two surprise bills from different companies stating that they had contacted Properties West several times to get paid and not only did they not pay them, but then didn’t even tell me about it. One company told me that Properties West actually told them that I «the owner refused to pay,» which is obviously not true at all.
There is a lot more that I could say, but I’m sure you get the idea. One of those companies threatened to put a lien on my property because of this. I wish I had never worked with Properties West. I’ve really lost a lot of money because of them.