Peninsula Security

We’ve been using Peninsula Security for about 5 years now. We found them after realizing out that our previous alarm from a big company was not only installed poorly, it was still registered to our old address (we found that out when it went off and the police never came).
Peninsula came in, redid the install, fixed some sensors that were misplaced and upgraded a few components. Then registered it to their monitoring service. (We are using
as well). We’re 5 years in to using their system and monitoring and have only used them for routine maintenance calls or add-​ons. Everything has stayed in perfect working order.
They are reliable and very offer fair prices. I wouldn’t hesitate to recommend them to anyone.

The product and service has been good for years. There is a problem in their business practice. My wife recently called for service and they were quick to come out. The problem was a faulty wire on the phone connection. When she called there was no mention of a service fee. The bill included a service fee and charge to repair the broken wire. The repair technician then replaced the battery. He told my wife «it was getting old anyway.» He never asked if he should and never mentioned cost and then left. Imagine the surprise when we got a bill for $ 130 for the house call, repair and new battery. We spoke to Peninsula Security (all the way to Mark the big boss). We were told those are normal charged, even when the work (battery) was not authorized. They are not acting honorable and you should be careful if they come over for service.

A nice gentleman just left our office about 10 minutes ago. We are so happy with Peninsula Security’s customer service they deserve a cyber-​high-​five! They came out for a quick change in our system and I asked him about 2 other things. He had both maintenance items (like our showroom door beeping) fixed in 10 minutes. I wanted to give this guy a big hug for being so easy to work with. We have used Peninsula Security for over 10 years now. Every time we have a weird problem (2 months ago a power outage and the alarms were going nuts) and have called them, they have been polite, helpful and have resolved our issues in a timely manner. I HIGHLY recommend. Clark Adams Co. loves you folks!

Mark and his team have been so helpful over the years and very quick to come out when something happens, which has only been with something not related to their system (damage to wire by a city truck). We can’t wait to upgrade to a new system. But the old system has been very dependable and easy for our sitter to use!