The UPS Store

Just went to drop off a return here and was pleasantly surprised at the excellent service. It was by far the friendliest and most attentive UPS Store I’ve ever been to.

Horrible customer service. Walked in the door and I should have immediately walked out just based of the fact that not one of the 3 people working acknowledged that I came in. Besides the fact that I felt less than welcomed when I walked in, they literally charge you for everything. I should have just gone to the UPS store on Richmond parkway, where they are very helpful. I didn’t have an issue paying for using their computer to print my return label it’s the manner in which things were said to me and how the girl seemed bothered that she had to provide me customer service. Lets just say I won’t be returning and I’ll make sure to tell my friends and family to not even bother with this location. Ooh and if you need your package to be closed be prepared to buy a roll of tape for $ 10 or pay $ 2.50 for them to seal it for you.

Where do I start? I had been expecting a package from this facility, and it had been delayed. TWICE. Yesterday, it was delayed because they simply forgot my package at the facility. Seriously? Today, they gave no reason. This morning, it had said that my package was out for delivery at 9:30. So, I had expected to see my package waiting for me when I got home from work later hat day. NOPE. I checked my tracking, and it said that my package was delayed YET AGAIN for no given reason, and will not be receiving it til HOPEFULLY this coming Monday. So, now my two-​day shipping has turned into a five-​day shipping. This is ridiculous.

Family owned. Great service and friendly family that runs it. I come here all the time. It’s a good store right off the freeway for shipping needs.

Where do I begin.
tl;dr: DO NOT GO HERE.
I needed to return a Dell laptop, and Dell provided me a UPS shipping label, so I found a UPS Store near me (this one) and decided I would drop off there. I also had a small print job, so I used the UPS Store’s online site to upload my documents for pickup.
I returned five hours after submitting my order, assuming that the job had been completed already (it wasn’t) and not only that but I was told that they wouldn’t print out my UPS return label (even though I had called them earlier to confirm they would). They pointed at the computer for rent and said that was my only option, or I could submit another online order.
Annoyed, I submitted another print job for the UPS shipping label (I was too stubborn and stupid to pay $ 3 for the computer) when I got home and dutifully noted that I would receive an email confirmation that my print job was ready. At the same time, I received an email that my first print job was done and ready to pick up (now over 6 hours later).
Fast forward the next afternoon. Finally I get the confirmation that my one page print job for the shipping label has completed, nearly a day after submission.
I hop in my car, laptop box in hand, to pick up my print jobs, tape the return label on the laptop box back to dell, and be on my merry way. When I arrive at the store, there’s a line almost 15 people deep and only one person working. She’s SLOOOOW and it takes almost a half hour before I’m at the counter.
I pick up the two print jobs and ask her for a shipping sleeve and if I can borrow some tape to tape the opening of my box closed. She tells me it will be $ 1.50 for EACH piece of tape she uses to close the package. When I ask how many pieces she would need to tape one side of the opening closed, she says «3 maybe?» I decided to buy a tape dispenser off the wall instead.
Some people in line had overheard all this and exclaimed «wait what it costs how much for some tape? I need some too!» While I was taping up my box, one person swallowed and paid the taping charge while another was grateful that I shared some of my tape (for free of course) to secure their package.
I went to pay for the dispenser and the woman behind the counter rang it up at almost $ 10. After I left the store, I realized that the dispenser was broken, either by me as I taped my package shut or the other customer. I went back inside, pointed at the broken piece and asked if I could return it for a refund. The woman behind the counter laughed and said she didn’t know what the return policy was because she’s never had someone return something before.
At this point I walked out, knowing I was going to be writing this review to share and WARN YOU NOT TO GO HERE unless all you need is to drop off a sealed UPS package with the shipping label already affixed, if you don’t mind waiting a day for a one page print job or if you don’t mind taking it in the rear I guess.

Let’s just say I will not be returning to this UPS store. After patiently waiting to be helped an angry group of men decided to cut in front of me and when I spoke up the guy who asked who was next said it didn’t matter if I was there before them and the men then added their four cents. Being a fairly calm person I just waited for the girl behind the counter to finish and she helped me. The men were rude and the older notary guy was even worse. I will go to Pinole from this point on if I’m ever in this area again. Poor customer service.

Came in today to use the computer, scan my papers, and print my label to return my book. Everybody was attentive and helpful, definitely coming back here again!

I’ve always been proveded with exceptional service here. The employees are very sweet and brighten up the place up with their kind dispositions. Makes a day of errands less tedious.

I had to ship two packages and my choices were this location, Richmond, and Pinole. I was iffy about this one since it only had one review, but I figured I’d give it a shot since the ones in Pinole and Richmond only had 3-​stars each.
It was my first time shipping anything, so I didn’t really know what I was doing. Told the gentleman (who I’m assuming was the manager) I needed a box to ship one package that already had a shipping label and then a shipping label for another package. He was really nice and very helpful. I was in and out without a headache! I’ll definitely be coming back to this location if/​when I need to ship anything via UPS.