Winking Bee Optometry

We love Dr, Liao, my son logan got crt crt lenses for 3 years already.
it works perfect for him. Thank you Dr. Liao

I’ve been going here to see Dr. Liao for a few years now and always had a very positive experience. I think I run out of adjectives in describing the positives I’ve seen with Dr. Liao and how she treats her patients. With her, I never doubt that I am getting the highest levels of care.
One of the funny quirks about me is that I have a HUGE head and I’ve been on a quest for years in finding the right fit in terms of glasses and sunglasses. Each year, she always factors in extra time with me in terms of picking up the write frame that will fit my huge melon and also compliment my face. As a guy, I have absolutely no taste but I am gratified that she spends so much time with me so that I can at least pretend to have some taste and also getting something that at least looks like it fits my face.
A while back her office called me out of the blue and asked me to come by the office. It turned out that there was a sunglass rep there that day and they wanted me to come by to try on sunglasses — since I have a huge head and nothing fits me. I was touched by the personal attention and just affirms how great this place is.
I wouldn’t hesitate to recommend her to anyone (I do already anyway).

Second year going to Winking Bee for new TC Charton glasses. This year I said to myself «hey why don’t you try another optometry store» and I did and even though I gave this store all my details, picked the frame I liked, they pretty much ignored me for a month. No returned calls, no returned emails.
I emailed Winking Bee once with an email asking if they had a particular TC Charton frame in stock, they didn’t but they ordered it so I could try it out within a week. No money was exchanged, this was just them doing great customer service and for that I was like HERE TAKE MY FSA funds. Ordered another strong prescription with progressive lenses in a TC Charton frame. The people at Winking Bee informed me of the pros and cons of different lenses. Very helpful. My complicated glasses came back in less than two weeks which was a real surprise. I came in on a busy Saturday and only had to wait about 10 minutes (there were so many people there with kids waiting to figure out what frames worked for them). Love this place. Will totally go back again.

Although going in for an annual eye exam can feel like a chore (especially when the optometrist is no longer in your neighborhood), Dr. Liu consistently makes it a pleasant and worthwhile visit. Also, pleased to report that when I went back for my eye exam this time, there were NO negative sales associates/​managers around. (+1 star)
Seriously, the whole staff is on par with Dr. Liu’s pleasant demeanor and everyone is so helpful and personable (just like her). She always has a good selection of eyeglasses too, brands that may not be as mainstream but are high quality nonetheless. I can’t help but to peruse even though I already own several pairs.
Also, Dr. Liu has all the latest gadgets for examining your eye health and vision. So, you can trust that she’s doing a thorough examination whenever you go and see her. AND I love that her associates are smart enough to help ensure that you’re maximizing your benefits — they get that it’s a win-​win situation.

Dr Lew is great and all the staff is really helpful. They remember who you are and you feel like you are a patient rather than a number.

When the owners of a business reach out to you based on your review here and sincerely apologize for the way their staff treated you and want to make it right, then I feel compelled to update my earlier review based on the new service received. Dr. Liao and office manager Angie of Winking Bee both reached out to me to try to turn around my negative experience and, although It took us a long time to connect, I felt that the desire to make me a satisfied customer was truly sincere. They told me they have used my experience as a «teaching moment» for their staff and asked what they could do to make it up to me. I asked if they would cover updating my existing sunglass frames with a new lenses and that is what they did. I was treated with great care by Angie and had a completely different experience. All in all, this is an example for other business owners on how to turn around a dissatisfied customer. Great job, Winking Bee Optometry!

Get ready to get ripped off. I have VSP & this Optometrist tried to bill me 100.00 above my insurance for shady charges. Another attempt by Bay Area doctors and dentists to «double dip» on both your insurance & your out of pocket money. No wonder insurance is so expensive. I’ve never had this happen to me personally but have heard of doctors pulling this non sense. Most of the time, they surprise you after the examination has already started & then you are pressured to go through with office visit. They then threaten to put it on your credit report if you no pay. Welcome to the new set of ethics by our trusted medical professionals.

Dr. Lew fitted my teen daughter with contact lenses. This is her first time getting contacts. After a thorough exam, she explained to us how the vision is declining and best way to prevent it from getting worse.
We had so many questions to ask between frame vs. contacts, pros and cons of each. And if contacts, there are so many types. hard, soft, disposable, daily… weekly…She was so patient and answered all the questions without rushing us… even if I believe they are repeat questions at the 2^nd visit… She is just so knowledgeable and makes you feel very comfortable with the decisions. She not only takes into account the technical aspects when comparing various lenses, but also help you evaluate financially, which is better option. She was accommodating to our schedule. Her staffs are friendly and did a great job showing my daughter how to put on and remove the contacts. 5stars experience! thanks Winking Bee.

Dr. Lew is so funny and nice. She walked me through every step my initial exam and took extra time and care to make sure I knew what was happening how my eyes looked. Honestly, she turned a dull chore into a pretty enjoyable experience!
There was a mix up with my contacts and they were delivered to the wrong address. The associates at Winking Bee were very apologetic and made sure to send them to me very quickly.

Dr. Lui is great with toddlers for those first checkups as well as adults. Top of the line equipment and great atmosphere. Thanks for the great service. Keep local businesses supported! I’ve had much better service at all of them than the big hospitals and pharmacies. Keep up the great work!

I love coming here b/​c the place is pleasant with lots of frame choices, the staff is friendly and Dr. Lew is very knowledgeable — she really cares about her patients and understand your needs. They also have top-​of-​the-​line technology for the eye exams. Unlike big chains, they are a small practice but efficient and actually has a better selection of glasses than big chains like Lens Crafter or Site For Sore Eyes. They accept VSP.

Thank you, Winking Bee. I actually have never considered Winking Bee, as i go to Lens Crafters or an eye specialist in downtown San Mateo, but it is local, professional, with all the qualities of the other optical services, or settings. I was in need of a sport strap, with five minutes to spare and they were a great help. A pretty office, nice staff, quick and I think, a very good location to be. Thank you.

Dr Lew is the best. Always goes the extra mile for her patients. My wife and I also trust her with our daughters. I would not trust my family eyes with anybody else.

Love this place! Everything from the doctors, technology, contact and frame selection.
As I get older, my eyesight is getting worse. Drs Liao and Lew have the BEST technology and are up to speed on the BEST lenses and course of treatment. I love that I have options when I see them. No more dilation and creepy glasses here!
Oh and they have Saturday hours, too!

I saw Dr Lew last week for an eye exam and was impressed with her knowledge and patience! She seemed to be genuinely concerned that I would get the correct prescription. I also discussed contact lenses and am getting fit with those in a few weeks. She fit me with a Daily disposable that is comfortable and easy to put on and remove. Dustin was great with helping me to pick out the best frames for my face, as well as the lens coatings. He is very personable and is up on the lasted trends and styles-​he wears glasses which is a huge help! Gina does a great job in the front office and keeps everything running smoothly. They all work great together, it is a fun place to be. Try them for a new look!

I never thought I’d be a «Regular» at an optometry! I don’t mind it because this office is amazing! I love Dr. Lew! She is sweet and fun to talk too. She is very interested in you as a patient and just as a person. I actually had a blast being fitted for contacts. We were laughing up a storm. While my husband was in the waiting room awaiting his appointment, he and Gina (the receptionist at the front) were wondering what was going on. And then when it was my husbands turn, they were laughing just as hard. Dr. Lew is so easy to get along with but at the same time, very knowledgable and helpful.
Dr. Lew did all the pre-​tests for me which I typically have done with an optician at other optometry offices. The equipment used is very advanced too. And did I mention digital? I can’t imagine that on Justin Timberlakes album.
Gina is awesome too! She’s very sweet and just a nice person to talk to. She is very helpful, both over the phone and in person. She is so friendly even though I call all the time and bug them because my contacts were bothering me.
Both Dr. Lew and Gina helped us in the process of picking the right frames as well. They are fun yet professional. Winking be is very convenient and accommodating as well. They are located in our local Whole Foods plaza and open on Saturdays!

I have been coming see to Dr. Liao for years now, so this review is long overdue! I will follow her and her practice where ever she is. She has always been accommodating for me with the line of business I am in, very affordable and always very personable. She really takes the time to listen and that is hard to find with Dr.‘s in general these days. She also has an amazing office assistant Madison who is so personable and fun to chat with while waiting for the Dr. Madison’s warm smile and professionalism make the office very bright and inviting while browsing for frames. Dr. Liao has a nice clean, neat and organized location and with great restaurants nearby also so stopping by around lunch time is always a plus. When you find the right eye doctor you will know and Dr. Liao and her practice is def. worth your time, going to the eye doctor is fun and with Dr. Liao you will always be rest assured your eyes are in good hands!

I needed to use my insurance before the end if the year for glasses. Although I had my eyes checked else where. I had been meaning to check out Dr. Liao’s new location.
Her office is modern and well kept. The staff is friendly and helpful. I went in looking for a pair of glasses and potentially a pair of sunglasses. With her staffs expertise, I was able to feel confidence that I would be happy with my purchases.
I will definitely come back to Winking Bee for my eye care needs.

I only went for the glasses, not for an eye exam, so I can’t comment on the doctors here.
It’s a pretty small place, so their selection of frames isn’t huge. But what they had was great, especially for Asian faces. I must’ve tried on dozens of glasses at other places, and they just didn’t fit right on my face. This place carries a brand called TC Charton that’s supposedly designed for Asian faces. I know that sounds gimmicky, but it’s true. When I tried on these glasses, they just fit perfectly on my face with no adjustment — unlike so many other brands.
And the lady at the desk was super friendly and helpful. She answered all my questions with a cheery smile. The whole experience of getting glasses was painless — and dare I say, even a little fun?
It took a little less than 2 weeks for my glasses to come in, but I love ‘em so far.

What a unique & clever name for an optometry practice! The practice is modern with state of the art equipment. I saw Dr. Lew and my husband saw Dr. Liao. They are friendly, provide thorough patient care, and have a great collection of glasses to choose from. I was wearing the same pair for almost six years, convinced there couldn’t be another one that fit me be better. I was proven wrong. Dr. Lew picked out a few for me to try, and lo & behold, I got a new pair of Michael Kors and love it. On a separate occasion, I had a pair of sunglasses that had a loose screw and Dr Liao put in a new screw and fixed it for me, no charge. The doctors here are friendly & professional — I highly recommend Winking Bee Optometry.
FYI, the office is located directly across from the Whole Foods.