Wells Fargo Bank

I’ve actually have never really had a bad experience with Wellsfargo. I was interested in getting a loan to pay off my credit cards with a high balance. I went in and was helped immediately and I felt very comfortable. I was told that it would take a couple days for the approval to come through and that they would call me when there was an answer. Well if I would have waited for their call I probably would still be sitting here. A month past and no call back so I called the bank a couple times asking for the banker and he was always busy. I was able to get my answer because I called the customer servíce line. Not professional of them to do that. I don’t think I will be coming into this branch of anything!

Bank is terrible. The whole wells Fargo organization has terrible customer service. Not wasting my breath on this one. Let’s just say I will be banking elsewhere very soon

Literally one of the banks that have the most welcoming and kind consultants! I must say every time I walk in I am greeted and I appreciate that. Patty is super sweet and I really enjoy seeing her, Bill is so helpful and friendly when I wanted to open my IRA and will continue to come here when I want to expand into more accounts. Margeate is so amazingly wonderful! She truly does go above and beyond to help me and my family out and I will always always recommend this bank and will continue to come here.
Great staff.
Short wait.
Lots of room for parking.

I’ve discovered that there are actually two outdoor ATMs at this location! The other one was hiding around the corner…

Every time I have gone in this branch I have been greeted! The staff here is friendly, professional and helpful.
The parking is right in front & there is plenty of room.
There is a waiting area and plenty of customer service representatives. Adam has been a great help to me.

Oh, how I long for the days of Wachovia! The days when customer service was the high priority and the bank actually cared about their customers.
The service at this particular Wells Fargo has collapsed into a pile of mush in a very short time. The unhappy customers are leaving in droves to follow the wonderful manager who left here for greener pastures at the Hillsdale branch. But even with that wonderful manager, Wells Fargo as a whole is a lost cause. From the nagging Mortgage Brokers who called me on a daily basis for two months trying to get me to refinance, but when I finally give in they tell me I can’t qualify because I’m self-​employed to the outrageous fees charged to my husband’s ancient and unused account that he didn’t even know existed, this bank is on a collision course with doom.
For those of you following the saga of the United Financial Systems review, you know what I’m talking about. Wells, how can you give away my money to some unauthorized company that I’ve never even heard of? And you give me no apologies? No email explaining your actions? You simply ignore me? My heart is broken and can only be mended with the fabulous customer service I’ve received for the past 23 years by your neighbor, Bank of America. My accounts at Wells Fargo will be closed, my money shuffled off to the boys next door and happily I bid you adieu!

I agree. Coco Hassan of Wells Fargo Bank was very difficult to deal with and at at times rude. I had to get upper management involved to get a loan closed that she had given a «no conditions pre-​approved» stamp of approval. Lots of stress. Lack of communication. Will never use her again.

I’m glad there’s another branch that’s open while the branch on 17^th seems a bit closer, parking and getting out of there isn’t as convenient.
Both Ryan and Angel have helped me and I recommend them in handling any of your accounts.
This branch used to be Wachovia Bank and was turned into a Wells Fargo branch after the merge. The location is a bit more spacious and there is a waiting area. The desks for bank specialists are also a bit more private than any other places I’ve seen.
I’m glad this one is closer to the mall. I can sneak out and let the office know «I’m at the bank», grab a cup of coffee and take a nice walk through the mall before heading back to the office.