Walgreens

Went here to get a vaccination for travel. Booked an appointment and upon arrival, it turns out that they did not carry it. After spending ~15 minutes there, we got redirected to the one in downtown San Mateo.
It didn’t seem like they were even aware that there was an appointment, until we told them we had one.

I was rushed and frustrated at looking for sale items, which always seems to be tightly clustered in lower shelves all over the store. On top of that reading the labels to match the sales sheet was problematical since I have senior vision. I really recommend that sale items be placed in one area or one aisle for easier shopping. Put them where they can be reached– be rotund friendly!
Yes, it would mean relocating quantities on a weekly basis but you will sell more sales items and there will be less customers asking for assistance in searching.
Anyhow, an employee named Earl helped me through the ordeal. He was polite, soft-​spoken, and knew where to find everything. He even searched the very bottom shelves and found what I needed.
Earl really took care of me as a Customer. Without him I would not have found the items that my family member wanted. Thank you very much, Earl!

Everyone here seems to move so slowly. Service is always nice but man, it takes so long just to pick up a photo order.

I came here to get my passport photo taken. There was a girl at the register who helped me immediately when I walked in & paged for someone to help me at the photo desk. Within a few minutes another girl came over to help me. She was incredibly nice & friendly, I believe her name was Thea. She took my photo but then asked me if it was for a standard passport & informed me of how to correctly smile for the photo to be approved. Thea asked me at least ten times if I was happy with the photo & had it printed & cut within five minutes. I am so happy with how speedy & efficient the process was. Also the photo was a great price, only $ 12.99 for 2 (although I don’t know how much it is elsewhere.) I was in & out in less than 20 minutes.

Sharpies, Check!
Clearance mascara, Check!
Tetanus shot, Check! … well, sort of.
I am but a simple man with some very specific and varied needs when it comes to my Walgreens runs.
I really like the dude who’s pretty much always on the front register. He’s super helpful, cordial, well-​spoken and he never makes me feel guilty about not donating to whatever cause the credit swipe thing incessantly asks about. 5-​Stars to that dude all the way.
The make-​up counter check-​out is nuts. I think that’s the line designated for crazy people based on the interactions I’ve witnessed there.
The pharmacy people are kind of helpful, I guess. They seem pretty squeamish about blood for being people who work in healthcare. I got a pretty deep cut and when I asked about what supplies I should get to take care of it on my own, the guy basically made this face
followed by this face
and made me feel kind of bad since the cut is on my face.
His medical advice seemed like overkill, yet his instructions for taking care of the wound myself weren’t all that detailed or thorough so I wasn’t quite sure what level of priority to assign to my pain. It also kind of made me not trust him when he suggested I at least get a tetanus shot from them if I wasn’t going to go to the hospital for stitches. I was all like, no offense, but I didn’t just spend upwards of $ 6 on the knock-​off brand Neosporin just to be told I need to buy a tetanus shot, too.
But again, that front register dude is clutch.

Definetly better service than other Walgreens I’ve visited lately. Staff is pretty friendly and they seem to have alot in stock plus everything is well put together. After the shitty experience I’ve been having with CVS Walgreens will be my new fav store!

I was looking for some hair care recommendation and Andrea she’s personable and so helpful. I never have this kind of service at other Walgreen. This Walgreen is my favorite now. Thanks Andrea.

Pharmacist very kind and helpful. Store bright and clean.
Cons: Shopping cart wheels locked up before I got all the way to my car at the end of their lot! I should be able to use they cart anywhere I park in their own lot! There were many spaces farther away than mine. Those people wouldn’t be able to use a cart either.
I also tried using a coupon I picked up that day INSIDE their store. It wouldn’t ring up even though I bought thd correct product. Manager didn’t feel like coming over to help. Clerk told me coupon was invalid and refuse to honor it. I took very same coupon to Lucky and it rang up just fine.

I had to go back to this pharmacy today after my daughters doctor called in a prescription for a medication and specifically requested «NO GENERIC, Brand name only», (some of the products had been recently pulled by FDA, they gave me the drug that had been recalled) yesterday I picked it up and didn’t notice until I got home that it wasn’t what was phoned in, or what I told them I came to pick up.
When I came back to get it, again asking for it by brand name, they hand me a bag and tell me my total, and I notice it’s not even close to the medication I came in for!
They’re sloppy, have poor attitudes and really hate doing their jobs taking it out on the customer. Lots of attitude. Check your bag before you pay!

This Walgreens seems okay. Each time I’ve been here it’s clean and organized. It’s a big smaller than other Walgreens I’ve visited, but that’s okay as long as they carry what I need. The employees have never been overly friendly, but they have never been rude either. I would return. Plus there is ample parking.

They suck specially the pharmacy. 4 ppl were working there and I was the only person on the line. they attempt who’s going to help me… after 8 minutes of waiting I walked closer to the counter and said hi… oh wow finally one of them came up. I had a return one of my dad’s over counter medicine that was ridiculously expensive. ohh I did not know she owns the pharmacy or maybe the walgreen. since she was the big s**t…she goes its against out policy to return this item … the item was «still sealed in the box» and I had a receipt from only 2 days ago…
I finally got my money back but No NO go there no more

Co-​worker had a cold so we hit this up for the meds after lunch. This place is like the king of «As Seen On TV» products. Ass warmer whoopie cushion style seats? Taco maker pans? Some crazy niche shite.

I went into this Walgreens a week ago and spoke to a employee about ordering a case of an intimate product. The employee told me he would order the item and would call me when it arrived. I went into the store today and the same employee told me he was sorry but the item did not get ordered. I will not shop there again. I believe that I should have been called and informed that there was a problem. I was not and that is what is so annoying. I was shown that my importance as a customer was of no consequence.

Best Walgreens in San Mateo.
Pharmacy visit was pleasant. I was actually given verbal as well as written instructions for taking the meds. First time. Would be nice if there were more chairs for waiting.

The only drug store I like going to around this area. Big parking lot, easy transactions, no weird customers, which might mean great place for prescriptions!

I was here today around 6pm and there were 6 people waiting in line at the pharmacy and only 1 of 3 registers open. In the front of the store, there are 2 registers and only 1 was open and there was an even longer line of customers.
What are all of the employees doing here that there can only be 1 register open at a time?

Not sure why this Walgreens has such low ratings, but I personally really like it.
Here are some reasons why.
The pharmacists are really nice here.
The store is clean and stocked.
There are often sales/​deals.
And it’s REALLY close to my house.

Why the low reviews? I shop here regularly and love this store as it’s clean, well-​stocked, and I’m such a Wallys fan! I’ve not used the pharmacy so I cannot rate that, but I’m a very happy customer.
I’ve never been a huge Long’s /​Rite Aid /​CVS fan so it’s Wallys Way for me.

Why all the hate for this store? It isn’t the best store ever, but it’s clean, big, and I got decent help here. They put an OTC item on hold for me, they actually had it, and I was thrilled that when I got there I was able to buy it. Unlike my experience at the nearby CVS

They’ve got their act together here. It looks like they’ve got the H1N1 vaccine now
Get it while it’s hot. :)

Love Walgreens, but this location, the cashiers’ aren’t trained as well as the Downtown San Mateo location. I’ve always had problems at this one unless there’s a particular cashier that understands my love for Qpons. Yes, I use Qpons and carry an expensive purse. No, I’m not stealing, you get reimbursed for the full face value of the Qpon plus 8 cents or whatever it is… If I were to be stealing, I would stuff everythng into my ginormous purse and book it. Duh. Would love to love this Walgreens cuz the parking is so much easier, but they need to train their cashiers better.