US Post Office

I come here to drop of packages in the drop box whenever I’m in the area. This post office isn’t the closest to where I live but for the 3 times I did drop of packages. I manage to find parking and run right in and out.

Best service ever. No lines quick service. My favorite post office staff is very knowledgable and efficient.

The women who work here are extremely rude and unhelpful and caused me to lose a valuable package. Be warned, go elsewhere!

Absolutely ridiculous!!! I went to the post office with my 7 month old baby in his stroller. Took the handicapped ramp to get inside, (which is located on the rear of the building), but the entrance was closed. I rang the bell, located on the entrance, and a postal worker appeared. She instructed me to go back to the front entrance, which has several steep stairs in front of. She stated «we are instructed to only allow ‘handicap’ people through this entry» and disappeared. Really? How safe is that? I attempted what she said and almost lost my grip of the stroller and dropped my child. Not very consumer friendly. Needless to say, after strenuous effort, I finally made it up the stairs with the stroller. The worst part was when i had go back down. I actually struggled and stopped multiple times as my child was crying due to the bumps. A random stranger came over to help! Never going to that post office again!!!

Waited in line since 8:30 & it’s now 8:50 & no one has come to the window!!! Why use the post office when their service is terrible!!!

I have a sleeping baby in a stroller. My stroller basket was filled, making it extra heavy. I walk to the San Mateo post office only to see that there was no ramped entrance in the front. There was a sign indicating a ramp entrance in the back.
I go to the back and a mailman who was loading his truck told me to go up the ramp and they will let me in.
I go up the ramp, knock on the door and the mailman refused to let me in.
He said it was for disabled people only. I told him that it is unsafe for me to go up the stairs with a stroller and he still refused to let me in. Even after telling him the other employee lead me to this entrance, he did not allow me in. I had to walk all the way back where I came from, load the baby in the car, and drive to a different post office.
Rude and inconsiderate.

THE REVIEW ABOUT THE UNNECESSARY CHARGES IS SPOT ON.
If you go to this post office, use the machine ONLY. The clerk in the turban will try to send letters at package rates, and refuse to service you if point it out. The clerks here will charge you extra for stamping do not bend or fragile on your package.
They will add on services insurance and delivery confirmation without telling you and trick you into buying more services. I shipped an international package last week, and was told that tracking was an extra 10 dollars… except you know all international mail has tracking included in the price. Same with priority mail. The people at the window will try to charge for it, where as it’s included.
Really frustrating. Someone needs to report this place to consumer affairs.
THIS POST OFFICE IS ONLY GOOD FOR THE MACHINE. GO TO ANOTHER POST OFFICE EVEN IF YOU HAVE TO MAIL A LETTER.
THEY CHARGE EVEN LARGE MANILA ENVELOPES AND SMALL PADDED MAILERS AT PACKAGE RATES AT THE WINDOW.

How do you even review a post office? Considering I haven’t really had to set foot in one in a long time, I’m not so sure myself.
Free 20 min parking spots in front! This is nice because most of the parking areas in downtown San Mateo require some sort of payment.
I came in to use the self service and there was no line to get service from a worker. By the time I realized I didn’t really know what I was doing and would benefit more from speaking to an employee the line had grown quickly. The line moved somewhat slowly, not unlike any other post office.
Nothing special, but nothing to rave about. A-​OK

This is the worst post office ever! It has a unbearable odor when you walk in. The hours to the P.O. Box is terrible, you cannot go at night and they close early on weekends. I was there this afternoon and I was the forth in line, it took 20 minutes for me to get served. There were 2 employees while I was waiting, blink of an eye one of them closes the window and there are around 12 people in line now. I cannot imagine how long it will take for those people to be served. Bottom line is, if you don’t have to do not come here!

This place is unbearable! 30 min in line, really? The end of the post office is here!

Beware of unnecessary charges!!!
I went up to the window since it was completely empty, which is rare. I was mailing a package and the Indian man with the turban was at the window. I specifically told him I want to mail this cheap and no special anything. You know how they try to sell you everything. All of a sudden I am looking down at the screen that shows what you are paying for and he quickly kept clicking. I told him wait, I didn’t want a delivery confirmation and before he even responded the stamp was already on the package.
He told me that it is required to have a delivery confirmation on all packages which is a bunch of BS since I mailed the exact same package a week prior through the self postage machine and it did not require a delivery confirmation. And why would it? That’s a personal choice. What I should have done is grabbed my package, ripped the stamp off, went to the self service machine and mailed it outside. He gave me the delivery confirmation card, but it was not even listed on the receipt like it usually is.
I remember a year ago or more the unfriendly Korean woman charged me $ 1.20 because I had written «Do NOT Bend» on the outside of the letter I was sending. I asked why are you charging me for writing on my own letter. She said because it’s special handling. I declined to pay and she crossed it off. Again what I should have done is taken it back and mailed it elsewhere with all kinds of mail handling requests written all over it! But it always happens at the end of the day when I really need to get something in the mail and I’m in complete shock!
I never thought USPS would hustle their customers so that they can make more money.
Make sure to pay close attention to the screen when you are mailing your holiday packages. I’m pretty sure for god only knows how long they have been adding special handling to parcels and you don’t even know it.

Its an old school post office. Usually just come here to use the automated stamp machine or drop off some mail. Its right in the heart of downtown. we just usually walk our doggie and stroller and make a stop. Nothing special. I have stood in line before when they’re open but from what I remember it went quick and they were friendly.

Gerry is such a nice guy! I have never been helped by such an upbeat, funny, knowledgeable, etc person ever! I had a problem mailing out some important papers and he explained to me why they didn’t go through, but that he would take care of it.
He re-​stamped my envelopes and explained to me how to use the tracking number. During the entire experience he was sooo nice! And he did a cool coin trick too! It is so random of me to write a review on a post office, but this guy is worth talking about! Great experience here. I truly felt taken care of by Gerry and left at ease that my mail would for sure be delivered this time! Random side note: The old building looks like it used to be a court house which is pretty cool.
FYI: Delivery confirmation is now called USPS tracking and can be on the pricey side.

Like a couple Unilocalers said, it smells funky in here. To be more specific, it reminds me of somebody who hasn’t brushed their teeth and has plaque build-​up. Totally gross!
Service is «hit or miss» over here.
THE BAD
There use to be this really mean Asian lady over here. I haven’t seen her the last couple times so good riddance. Yay! Once I went in and she was barking at everyone. Geez, if you hate your job… retire, don’t come in or quit.
Also, there was another time that when all the mailing supplies were completely empty. So I popped head into the window and asked if they could refill as I wasn’t the only one waiting around. They were 2 agents, probably about 6 – 8 people in line but the agent said «we’ll do it when we are done with the line.» Ok, I understand just the tone and curtness was appalling. So I left to do other errands, returned 20 minutes later. The rude agent was just starting to put stuff out. Really? I would have had to wait that long. Give me a break.
THE GOOD
There are two people here that are really good, I need to get their names so I can post it. It is an Indian guy and Asian girl who are always very helpful, even taping/​retaping my box to ensure that package is completely secure.
OVERALL
Please Febreeze the place every hour or something, the smell needs to be resolved.
I know government employees are not known for their service but it doesn’t mean you have to conform to that generalization. If your co-​workers have great service, why can’t the rest of you.
Only go when I really have to.

Like most post offices, there’s always a long line, and the person in front of you is always trying to perform some complex shipping transaction with 12 different oddly-​shaped packages held together with strapping tape and bubble gum in the absolute slowest way possible. The apathetic staff here are fine with that: moving quickly isn’t something they do.
Ah, but then you see the automated shipping machine and think, «hey, I’ll use that!» Ohhh, but this machine is perpetually out of the smaller-​size labels for your small package, because nobody could possibly be bothered to restock the machine, now could they? Fine, put it inside a slightly bigger flat-​rate envelope; it’s cheaper anyway. Great.
And now comes the punch line. There’s this HUGE bin there for the packages for which you printed your oversized postage at the automated machine. In theory, your package goes into this bin. Oh, did I mention it’s impossible to open the bin? That’s right. The bin is always locked up tight. The door doesn’t open. Joke’s on you: you repackaged your mail so you could use the oversized postage label, and now that you’ve paid for it, you can’t mail it because the bin can’t be opened. Not by you, not by anybody.
Tell me, downtown post office, what’s the point of this giant receptacle for postpaid mail if it cannot be opened? Why won’t you ever fix it? Is it just so you can get a laugh out of people trying to mail things?
Don’t waste your time here. Go to the little Foster City post office instead. The lines are shorter, the machine works properly, and the bin can be opened.

It smells like an old person left to die in their room at a nursing home in here. Not only does it smell, but the accuracy of service stinks here as well.
Multiple packages that I’ve sent from here have never reached their destination. One was because it apparently violated a new customs requirement of no batteries in the shipment. I was sending a Kindle internationally. Not only did the woman accept the package for me to ship it that day, but I had completed the customs forms to say what was in the package and asked for it to be tracked. When it was never received and I went back to find out where it was — I was told that 1. The last place it was scanned was there when it was received and now they don’t know where it was 2. With the new customs regulation of no shipping items with batteries overseas, it would have been held in customs in the US and not shipped. It could not be found and therefore not returned. $ 200 down the drain. Very frustrating. This was one of 5 of my packages I shipped from here since August for my company.
I no longer go here to ship, only to check my company PO Box. Boo.

As old as this place may look, they have one of those machines where you can waigh and print out your own postage, then pay by credit card. All this without standing in a damn line and having to deal with messed up patrons and slow ass service. That machine is worth coming here for postage needs alone

Same shi**y service. Also, to the people who use the post office. Don’t go on and make conversation with the clerk, it backs everything up. Someday, I’m going to switch everything over to FedEx or UPS to deliver mail because this is rediculous. And you wonder why the government is losing money on the post office.

It’s an old looking building. But it has the same post office function as all the other ones. But they don’t do passport processing here.

My favorite place post office, as I have been coming here since the days I would come here with my brothers and grandma to mail our letters to Santa. (We were kids) The rustic architecture to the exterior and interior and mural to this day, reminds me of my childhood. Inside, the people working here are attentive, very friendly, and extremely helpful. Lines do have a tendency to build up, but do not let it discourage you, the people here get that line moving pretty quickly. Even though I do not live in the San Mateo anymore, I still come here for all my postal service needs during my work week.