T-Mobile

We’ve come in here several times over the past few years to update our phones. Each time we’ve been helped by Adrian, and he’s always been very helpful and gives excellent information and advice. Overall we’ve had a great experience here!

My wife and I had a bad experience switching from At&t to T-​mobile using this store. We wanted to buy new phones, but my wife wanted a color that the T-​mobile store didn’t have in stock. We checked with the Apple store if they have it in stock and confirmed with a t-​mobile employee that we can first start our new contract and then just get the phone from the apple store. During the new contract activation they upsold us on a business account that supposedly has no downsides and doesn’t cost anything extra, so we did that. What no one at the t-​mobile store knew is that apple doesn’t sell to t-​mobile business accounts with a payment plan, so we couldn’t buy the phone there. After going back to the t-​mobile store to revert the business account to a personal one, we weren’t even aloud to do that. So in the end we ended up with hours of wasted time, and my wife without the phone that she wanted and just a loaner. This could have been avoided if the people at this T-​mobile store wouldn’t have been incompetent and sold us a product that didn’t work for our situation. Btw. we didn’t even hear any kind of apology from the employee who recommended the business plan to us which caused all the problems.

There seems to be a theme makings a generalized European company come to life. Everyone is trained with a similar trait to provide the consistency. And I can contest to that.
Staff Was nice, But Spano, was extremely helpful, and was attempting to problem solve my situation and he is cute too!
Sasha Sion

DO NOT go in here if you wish to get real help. Went there three times and all i got was surprises and «talk to a rep» these people clearly dont care about helping.

We were assisted by the store manager, Kenneth. He knows what he is doing and tried to help us the best way he can. I also admire his patience especially when there are customers who can’t wait for their turn. Lol!
PS. There is a wait list so that they assist customers in order.

took over TWO HOURS to buy and activate 3 (expensive and high end) phones.
no one at this store cares or wants to help
— the associate putting on the screen protector didn’t even wipe the screen before putting it on
— the technician did not ask us which phone number we wanted — we got stuck with his choice
— the technician did not put the sim card in the third phone
— the associate did not manage the data transfer — i wound up just doing it myself
— the manager pulled a disappearing act one hour into the ordeal
— no one talked to or let the next person know that our phone was ready for the next step. they just left the phones on the counter, without a word. i asked if our phones were ready yet and received a one word «no»
appalling, and the worst customer service experience i’ve had while spending thousands

Chris is the best most helpful guy at a cellphone store i have ever been to. this location services is really great. clean. many chairs. And they do try to do what they can to get it done: as a team!

Got to give them a high five, great friendly, no waiting service. Did what needed to be done, ask some questions, got some answers and explanations, and off we go. Time:10 minutes tops! And service with a smile.

A nice change from AT&T!
My dad and I stopped by this T-​Mobile to switch our unlocked iPhones from AT&T to T-​Mobile. First off, this location is huge, located inside the old Wollmer’s Music store. From the moment I walked in, I could see and feel the vibe of T-​Mobile: laid back. A nice difference from AT&T, which would always be packed with people and I would be placed on a waiting list. I was assisted by Viri, who was very nice and helpful. I did my homework before going to the store and I knew what we wanted, which led to me informing VIri that I was looking only for new SIM cards for our unlocked iPhones and which plan we wanted. I like that T-​Mobile places the customer first, which is something that the larger phone companies seem to have lost after the smartphone boom. I will look to Viri to be helping my family for years to come.
AT&T users, there is a light at the end of the tunnel, and that light is magenta.

Came here to get a micro sim for my new iPhone 5. The service was great! They were prompt to help and very friendly. I’ve been here several times, the evenings can be a zoo with a big line, so come really early (if you can) and there’ll be zero wait time. Only real downside is that parking is a nightmare. 8am-​6pm, it’ll cost you, after 6pm its free, but good luck finding a spot. Be prepared to drive around in circles for 20 minutes!

NO STAR!!! T-​Moble sucks!!! Don’t use them they will screw you after your account has been closed. F-​T MOBLE

i gone a couple of times to this location both time I’ve gone in the store is empty with customers, but yet the employees have yet to get you. I went in with the intention of buying a new phone now i needed a few queestions answered but since they were too busy chatting behind their counter I just walked out end ended at another store.

I love this tmobile. The store itself is so fresh and so clean, clean, clean. On top of that they give great customer service… i went there today and Luis, one of the associates there helped me out. I had some questions about my phone and he was very friendly and patient in helping me out.
I have been a tmobile customer for almost a decade. Remember when they were voicestream? That’s how long I have been with them. Great phone plans and always great customer service. And now a cool phone (vibrant) to boost! I’m a customer for life!

this is the store across from Draeger’s supermarket on 4^th street in San Mateo. The people here are VERY HELPFUL especially Daniel and his manager Luis. They go out of their way to help the customer unlike other T mobile stores who dont know what they are doing and just call customer service. TMobile if you are reading this, if Daniel and Luis did not help, i would have dropped TMobile and moved to another carrier. It is people like them who provide excellent customer service and give a good name to TMobile

This review is about the T-​Mobile at home product. We purchased the V-​tech phones and signed on for this internet based home phone service and it was unsatisfactory. It was much cheaper than traditional land lines but very unreliable. We kept losing dial tone and had to reboot the system about once every month. The phones had poor sound quality and the phone most remote from the computer was completely unusable. It was always a tedious process to get tech support over the phone. Finally, we came home from vacation one day to find that the dial tone was gone again so no one could reach us or leave a message. After hours and hours on the phone with tech support they could not correct the problem. They had me run a VOIP test and then they blamed the problem on Comcast. I had to talk them out of penalizing me for canceling the service prior to the end of the contract.
I like my T– mobile cell phone but I want to caution others who are considering buying the T-​mobile at home service.

T Mobile takes over the old Wolfe Music store that used to be housed in this building. Gutted and revamped. I have an old ass phone but alas it works where I need it to. Tried a Motorola V360 which is a great phone when it works. It working is dependent on the TMobile service which unfortunately doesn’t work in my house and at my company where I need it most. Looked carefully at the service coverage maps and supposedly I have good coverage where I am. I guess I just reside/​work in black holes or something. Anyways, brand new store, but alas they can only do so much. My real problem lies within their technical corps.