Sutter Care at Home

Worked at many places before, but never worked at a place where the main goal is to provide the best care for patients. Management is truly dedicated to having patients satisfied and that is rare to see in home health or hospice. Truly lucky to go to work here on a daily basis.

Very dissatisfied. Felt that the no real care coordination. Friend with progressive disorder. PT stopped since he wouldn’t progress – no help as to prevent contractors or do range of motion. OT did one visit and ask question and gave a book for handicap items. Social worker did nothing but literally give a list of resources-​no assistance in calling or making referrals. Not supportive for the needs of the pt or the caregiver who need to provide the care. Very hands off. Even when you talk to managers and reach out for help – «home care is limited.» I have used other homelier agencies in the past and never had problems like this. If I am given a choice I would not use Sutter Home Care.
Very dissatisfied.

ok I had a total knee replacement at again Campus surgery ctr in D.C. on dec. 29. I rcvd a call from sutter at home nursing. Within a few days a nurse had come by to check my blood levels as I was given a blood thinner. She (chris) was very nice and thorough. That was good that they were available as the test determined I needed additional dosages. Another nurse came out again to recheck so I had 2 visits. After the nurses first came out I was then contacted by Allison Harris I believe, who is a physical therapist. She is young and very professional and although I only needed her one time I highly recommend this service if its available through your insurance. My experience with them was very good and unlike most patients they see I was told I was younger than most who happened to need this service so dont wait to utilize the services out there if ever you may be in need. They also offer 24hour phone help to a nurse and there was a night that I needed it and they were very informative

Had elderly parents in Sutter Hospice. The meds are excellent, but they are not there to give them… you must. They don’t cover what VITAS and others pay for. The one nurse locally spends more time in measuring wounds than caring for the patients. She spent about an hour there measuring the wounds and writring reports despite the family and elderly patient saying stop due to the pain of being pushed all around. It was excessive and ridiculous! She said Medicare requires this, but it put both parents through hell. The nurses are all friends with the board and care homes and socialize rather than care for patients. Family members are left out of the loop unless you are there when the nurse comes.