Susan J Spencer, MD

Do not go here! Dr spencer herself is super nice but the staff here are completely unprofessional. They’ve been mailing me bills to the wrong address for almost a year and gave me attitude about it. Kept me waiting for ½ hour. Asked me personal questions in front of the whole waiting room. The Hispanic girl is especially a huge b%^*+
And to top it off tell me they no longer accept my insurance when I’m out of pills and 3 days away from needing a new pack. I said forget it and left!!! Now I have to find a new doctor. Get new staff Dr Spencer!

called to make a new appointment. Rude receptionist said she is taking any new patients. «ok.“So, I asked if there was any other doctors available and she said no and then hung up. What a rude office

I’ve been seeing Dr. Spencer since I moved to the Bay Area almost three years ago. She is a great doctor who spends plenty of time with her patients, doesn’t think there are any stupid questions/​concerns, doesn’t make judgments or assumptions. Her office is also very welcoming, on time, convenient. I really recommend her!

Doctor Spencer is absolutely amazing. She is one of the best doctors I have ever had an I am so glad I found her. The reason this only has 3 stars is because of the office staff. I recently had a procedure that required me to pay up front and then I would be reimbursed once my insurance covered it but I have still not received the money and it’s been two months. My insurance has reports that the check was received and cashed but I haven’t gotten anything from them. I’m beginning to get incredibly irritated with them because I get a run around every time I try to ask about it.
Every single other thing about this office is great and Susan is amazing, I’m just losing trust in the other staff.

You won’t find anyone better than Dr. Spencer. That is all.

Dr. Spencer is wonderful!
I am always able to get a speedy appointment, and I’ve never had to wait long in the waiting room. She is SO friendly and professional. The best part is her speed and skill at the more uncomfortable procedures during my annual exam. It’s an added bonus that she took a real interest in my life, including my beginning medical school this year, and how I might consider different birth control options based on how busy I might get with school. I really like her staff too — equally friendly and competent.
I am definitely not finding a new gyn and will fly back here to continue seeing her during my annual exams.

I really can’t say enough great things about her– where to begin? My appt was at 9am and they were prompt and courteous. The staff was very professional and efficient. Dr. Spencer couldn’t have been nicer and more personable. She was not just going through the motions, she listened and really seemed to care! She was very communicative– told me what she was going to do and why and always made sure I was comfortable. She asked several times if I had any questions and was just nice and calm about everything. She truly is as good as it gets, in my opinion.

First: Teach your answering service to be a little more polite, or just get an answering machine. Seriously.
Second: My experience was fantastic. Well, as fantastic as a gyno appointment can go. I really want to get an IUD and previous docs have all given the poo-​poo spiel about no kids, small uterus, risks, risks, risks. Dr. Spencer was not only willing to talk about it, she was very encouraging of my choice!
She has calm and personal bedside manner, I never felt rushed and was asked (ASKED!) if I had anything else to discuss.
I’m glad I consulted Unilocal to find her. Pay back is here!

I’m 24 years old and I had never been to the gynecologist, so I decided to give Dr. Spencer a try — she was the closest obgyn to me that my insurance would cover (blue shield). She was AWESOME! Very informative and really took the time to listen to me. One of the reasons I decided to see an obgyn in the first place was to get an iud, and she was very helpful and provided loads of information. Definitely going back to her for my annual.

At age 71, I was referred to Dr. Spencer for post-​menopausal bleeding so was nervous from the beginning. From my introductory appointment, she was generous with her time, understandable explanations, and a rare combination of warmth and professionalism. Self-​conscious by nature, I felt surprisingly at-​ease during my office biopsy procedure.
Dr. Spencer was also inclusive and perfectly responsive when my husband accompanied me for the followup appointment to plan for my needed D&C with hysteroscopy. In nearby Mills Hospital, both he and I were warmly welcomed by Dr. Spencer and the operating room staff. Upon awakening from the general anesthesia, I did not realize the procedure had been done. Except for slight throat soreness from anesthesia intubation, I experienced no other pain and was warmly greeted by Dr. Spencer with her reassurances and personal support before leaving for home within a few hours.
After the weeks of understandable anxiety in our home, yesterday Dr. Spencer phoned in her signature way to inform me that the many uterine polpys she expertly surgerized were benign.
I am left with a sense of gratitude, of course, and will strongly recommend Dr. Spencer for her extraordinary qualities of professional expertise, communication excellence, and empathy.

The fact I am willing to travel all the way from the South Bay to visit Doctor Spencer should tell you something about her.
1. She listens carefully what I have to say.
2. She gives me undivided attention.
3. She is super patient and not in a hurry.
4. She is not judgmental.
I feel lucky that I found her.
Grateful C.

Susan Spencer is great — nice, friendly and definitely listens!
More importantly, she’s really careful and thorough and was willing to take some time and answered all of my questions. She also helped me with a problem I didn’t think was solvable — and when I told my GP, he thought her solution was really cool. In short, she’s a stellar doctor. Oh yeah, and she was on time.

I had made an appointment with Dr. Spencer a few months back. I was contracting at the time, and the contracting service I was employed with gave this really crappy insurance that was also very confusing when looking for doctors. According to the online doctor finder, Dr. Spencer took the insurance. So I made an appointment.
When I showed up, the receptionist looked at my insurance and told me that they don’t take my insurance and told me… «You should know what kind of insurance you have.»
I couldn’t believe how condescending her receptionist was. It was as if I wasn’t welcomed there. As if I was less than because I didn’t have the right kind of insurance. Did she really have to be condescending? She could had just simply informed me that I have an insurance that they did not take.
I am a professional who just happened to take a contractor position at the time with really bad insurance. Now, I’m a full-​time employee with a great insurance plan. And believe me, I am NOT going back to Dr. Spencer’s office.
I think this speaks to:
1) the horrible medical insurance system in America. I had never felt so looked down upon simply because I had an HMO. Think about all of the people out there who has anything even less than. How terrible that this is what America has come to. Talk about classicism!
2) Why are receptionists at doctor’s offices always so miserable? I swear, I don’t know if I’ve ever met a nice receptionist at a doctor’s office. Is it the job, or do the doctors treat them horribly?
Since this is the way America has decided to keep its medical insurance system, here’s the thing: I AM a customer, and I CAN choose my doctor. So why treat me like crap? OH wait, I guess because you thought I was some low-​life with bad insurance, so you think you can treat me like that?
Eek! Methinks not. Methinks not indeed.

Dr. Spencer’s office gave me an appointment immediately and once in the office, the process flowed and moved fast.
Dr. Spencer put me at ease, and talked me into a mammogram. No small feat. I’m glad to make the leap from alternative health back into the mainstream Western approach with such a kind doctor.
I’m going to add a bit more to this.
Dr. Spencer & I chatted today. She was not hearing my concerns, so I used some NVC techniques and explained what was I was hearing her say.
She is kind when I agree with her, but she has a mental block that prohibits her from listening when I am not saying «yes».
She began arguing with me in the form of repeating herself several times as if by saying the same thing repeatedly, I’d suddenly understand and see the allopathic light. When I questioned her catch-​22 logic regarding unnecessary tests, her response was to again repeat herself, several more times. I shake my head…
Apparently the shift to Western medicine is not going to be an easy transition, and this doctor, like so many others, would rather be right than be present with the valid and conscious concerns of her patients.

I’ve known Dr. Spencer since 2003, when I was pregnant with my son. Of all the OBGYNs I’ve seen in my life, Dr. Spencer is the best. She has always been caring and answers any questions I have. She took some time off because of back problems. I thought I would have to look for a new gynecologist. But in September I was so pleased to receive a card announcing that Dr. Spencer had opened a solo practice. I immediately made an appointment. It had been a couple of years since I had seen Dr. Spencer, and she spent a lot of time with me during the appointment to catch up and to discuss my various health issues. I am so happy she is back in practice. And now that she has a solo practice, she seems to have more time for patients, which is a big plus.

I recently saw Dr. Spencer as a specialist for a gynecological issue. I believe she knows her stuff, but her bedside manner leaves a lot to be desired. She obviously has an inflated ego, as is characteristic of many doctors, but I found her to be patronizing and abrupt. Also, I was on-​time for my appointment, but she was late by 45 minutes, and I didn’t even get an apology, much less an acknowledgement for the lateness. I don’t intend to go back to her.

Dr. Spencer is a great OB/​GYN. She takes the time to listen, and helped me investigate something I found unusual, but that my previous OB/​GYN dismissed as stress. I recently had to switch (geography — she’s close to where I used to work), and I liked Susan so much that I asked her office for a referral.