Stan W Konrad, DDS

I posted the following on my blog in 2005, and it’s still 99% accurate:
«While she was shopping at a nearby market, an out-​of-​town relative lost her filling. She spied a dentist’s office across the street. The young doctor replaced the filling without charge and sent her on her way. One good deed deserves recompense, and so, having put off an exam for five years, I had my teeth X-​rayed and cleaned at Stan’s. That was over 20 years ago, and I’ve been going to him ever since.
From the age of eight Stan knew that he wanted to be a dentist. (I don’t know anyone else who discovered his life’s purpose at such an early age.) He went to Berkeley, then hung his shingle at an old wooden building by the freeway. He kept his offices clean, and his equipment, although not state-​of-​the-​art, was well-​maintained.
He expanded his practice and moved to an office just off El Camino Real, the north-​south boulevard that runs between San Francisco and San Jose. He always bought the latest gadgets and happily responded to inquiries about them. Using a minicamera, he recorded and expounded upon close-​ups of my teeth, which I thought were the epitome of grossness until another doctor showed me pictures a bit south of my mouth.
Stan’s practice has plateaued because he never gives his patients the hard sell. He’ll comment that an old filling may have to be replaced with a gold crown and that I should „keep an eye on it“. Well, I’ve been watching that filling for ten years. And he’s never broached the topic of whitening, although it’s obvious that I’ve been a coffee drinker throughout my adult life.
Finding someone like Stan, who is good at and loves what he does, and whose primary motivation isn’t money, is a pleasure. Now if I can just find an honest mechanic…»
Follow-​up: some of Stan’s (few) poor ratings have to do with the unpleasant encounters with the staff regarding billing and payments. Over the years I too have experienced it once or twice in his office, but not recently. Every private-​practice doctor or dentist that I use tries to keep up with current business techniques by going to seminars, buying the latest software, and studying the rules of insurance reimbursement which change every year for each company (I’m sure most of them hate this aspect of their job). Uncollectible receivables are endemic throughout the industry, and thousands of dollars get written off by each practitioner. Consequently, staff personnel everywhere are taught to get the co-​pay and deductible upfront, and not all of them do it in a polite way. I understand it, but not liking the business aspect of medicine is understandable, too.

Love him; have gone to Dr. Konrad for years and raised my two sons under his care too. My sons never ever were worried about going to the dentist; not once. The toy box in the early years helped but truly Dr. Konrad and his staff are courteous, caring, take their time, are patient and do a great job. They use new technology and continue evolving as the field does. Love love love them.

I’ve been coming here as long as I can remember and they like to show me just how long by the embarrassing picture on my chart taken when I was probably 10 if not younger! But it’s all in good fun. The staff here is great, including of course, Dr. Konrad. I’m not sure anyone «enjoys» going to the dentist but this office makes it as an enjoyable experience as it can be. To be honest the subject of dentistry didn’t come up very often in my everyday life but when it does I jump at the chance to tell everyone how great Dr. Konrad and his staff are!

Like most of us a visit to the dentist is not high on my list of fun things to do however; once I do trust my dentist is is difficult to change. I had been seeing the same dentist in San Jose for nearly 20 years but once I retired it did not make sense to drive to San Jose for a dentist visit.
A friend suggested Dr. Konrad and I gave him a try, he could not be more professional and takes the time necessary to explain what is going on and what the course of treatment he suggest. I had a crown fall out (that he had not put in place), his staff got me in quickly and Dr. Konrad got the crown back in. It was all done within two days of my original call.
Doctors are a very individual thing but if you are looking for a highly professional dentist who takes the time to explain procedures, options, and cost then it is Dr. Konrad and his team.

I got a call from Dr Konrad after my Unilocal review not before. As he wrote a response and said I left the office «ok» meaning yes I could drive but I still have high anxiety even thinking about it now. I was crying during and if I left not crying that doesn’t mean I am «ok.» I was embarrassed to cry and even to call myself out on Unilocal as I do not cry often, but the experience was so strange and painful others must know. I have only written a few reviews in my life and I think Dr Konrad is a nice guy but as a dentist in my opinion the #1 concern should be comfort and if you are giving someone pain you need to reevaluate as a medical professional –this should never happen.

Dr. Konrad has been my dentist for over 15 years. He’s definitely the best the dentist that I’ve seen. He was first recommended to me by one of my co-​workers back when I lived in Belmont. Even after I changed jobs and moved down to Sunnyvale, I’m still driving up to his office for my bi-​annual cleanings and check-​ups.
Under his care, I’ve been through periodontal cleanings (a result of not seeing any dentist while I was in college), several cavity fillings and two root canals. Each time, the procedures went very well.
When I’ve had problems with my teeth or gums that I wasn’t sure warranted an office visit, I’ve called and left a message with his office. Dr. Konrad has always called me back with advice, and he’s even called me up a few days later on his own accord to see how I’m doing.
I also like that Dr. Konrad keeps up with the latest technologies. For example, he’s upgraded to a digital x-​ray machine and recently acquired a laser cavity detector. And I like that he doesn’t automatically inject me with the maximum amount of pain killers but rather goes on an as-​needed basis.
I’ve never had problems with scheduling or re-​scheduling appointments at his office. Nor have I ever had problems with coverage from my insurance, Delta Dental. I’ve also found his hygienist and office staff to be friendly and professional as well. I highly recommend Dr. Konrad!

Stan is the most fastidious dentist I’ve ever had. I trust him with my smile and won’t go anywhere else! The hygienists are fabulous!

I have gone to Dr Konrad’s for 25+ years, ever since I was a kid. Dr Konrad and staff are so friendly and going in for a checkup at the office always feels like being among family. Everyone is down to earth and keep up to date with you from the last visit. Cleaning is very thorough. The only difference now is the cleaning doesn’t feel as painful as it used to; my theory is either these chompers are better taken care of or the hygienists are extremely careful.
My latest visit: gums were really sensitive d/​t flossing ever since I was pregnant w my first. Tried flossing twice a day esp in time to get my teeth cleaned. Never used to do that, but even still gums would feel sore after a flossing, no bleeding though. Turns out my teeth were fine, thank goodness. Never knew you can floss too hard, but turns out that’s what happened on top of the hormone changes. Dr Konrad and Roy my hygienist were very reassuring in answering my questions.
They stay on top of new technology which is really cool. Dr Konrad uses his new gadget the carieview cam, which detects early signs of cavity. you will be in for a treat; its like looking at your teeth and saliva bubbles, up close and personal.
Dr Konrad and staff are very friendly and good about answering your questions. Only downside is having to take xrays once per year, which is way too often imo, though probably just the standard for the times.
Dr Konrad’s business has grown really tech savvy and they send all kinda of reminders via email, text so you don’t forget your appt, which is really helpful!

Just got my cleaning done a couple weeks after Dr. Konrad did my root canal. I must say it was the most thorough examination that I’ve ever had in my life and I’ve had A LOT of dental work done, in SF, LA, and outside of the country. He used several new technologies that I’ve never seen before and actually SHOWS you in HD, on a monitor, all the work that’s been done, existing and previous damage. Roan, the dental hygienist was also extremely thorough in his cleaning. I’m positive that my next experience will be just as great.

I finally found a great dentist in San Mateo! After combing through a ton of reviews and visiting two other dentist offices that were not a fit, I finally found Dr. Konrad’s office. At first I just made an appointment for my boyfriend who is the really picky one. I figured if he liked them, they must be awesome. Well, he loved Dr. Konrad and so do I but it’s also the office staff. Everyone is so friendly, professional and helpful. They have separate offices for each patient, not the open chairs like so many dentists have these days. They have newish equipment and seem to stay up to date on what new technology is available. They email and/​or text appointment reminders. Their follow through is great and it’s easy to make an appointment. I would highly recommend!

I am a new patient to Dr. Konrad and he and his staff have done a great job at making me feel welcome. I’ve always had anxiety about going to the dentist because my tori (extra bone growth) and x-​rays have never been a fun combination. My hygienist was superb about getting me through the process efficiently while still managing to get all the films he needed — that has NEVER happened before! Dr. Konrad and his team were very kind and calming. I like how Dr. Konrad presented a variety of options to me in my care versus pushing for what he wants. I appreciate the professionalism of everyone I came in contact with at his office. Great job.

I have been a patient of Dr. Konrad’s for over 10 years now. I am lucky in that I don’t have too many issues with my teeth, mostly receding gums and staining so I come every 3 months for a professional cleaning.
Dr. Konrad is wonderful. He is conservative and never suggests something I don’t need and also gives me options. He is pleasant and thorough with my twice a year check-​ups.
There has been some turnover in the front office staff. Currently, it is Andrea, and she is very sweet and calm. I have never had a problem with my scheduled appointments, and she is timely in returning calls or checking my insurance coverage.
Dr. Konrad accepts Delta Dental, Cigna, and Aetna.

Dr. Stan Konrad is the best dentist around. His advanced technology, his incredible experience, his passion for dentistry and his amazing staff makes the going to the dentist a breeze! I’ve known this dental group for years. They are the BEST!

I enjoy my visits to Dr. Konrad’s office. It is difficult to visit the dentist in general, but Dr. Konrad makes the experience easy. He’s very informative and walks me through everything.
Thank you!
Anthony

I have been coming to Dr. Konrad and his amazing hygienists for a decade and have always had a very pleasant experience even during those not so pleasant dental procedures. Whether it be Dee or Rowan taking care of my teeth cleaning that day I know I am in great hands. Both are very gentle and thorough and make the time fly by. Dr. Konrad is a consummate professional who has transformed my once D– teeth into A+ reports every time I leave. Their staff is always pleasant and professional. My Mom goes there as well and we couldn’t be happier to have found such a great team for our sparkling smiles! :)

As someone who hates going to the dentist, I’ve had nothing but pleasant experiences here. The staff are all kind and make me feel calm (or calmer than usual!) When I had a dental emergency, they were able to fit me in right away.

I’ve gone to HORRIFIC dentists in the past, so it’s nice to finally go to a dentist that respects me and my time. Dr. Konrad is thorough, kind, and explains what he is prepared to do to my teeth. The hygienists are also kind, and one actually chatted with me about The Walking Dead, which calmed my nerves considerably.
So to sum it up, I’ve never had a negative experience here which still shocks me because I once went to a dentist that accidentally drilled a hole in my tongue. Five stars!

Dr Konrad and his staff are the absolute best dentist staff I have ever had. Gentle, really NICE ALL THE TIME, and on time. The greatest ever. and Ive been to a slew of dentists in my life. GREAT WORK, YOU GUYS…
shellie kazan

I will never return to this dentist.
Dr. Konrad is very nice and gentle… well, let me just tell my story.
About two days ago I get a call from one of their office women, asking about a cleaning appointment I am due for and a few fillings I need. She catches me at a busy time at work, so I say go ahead and make the appointments, she makes one for the next day, then another was supposed to be today.
I went in yesterday for the first appt, I was about four minutes late. I had to rush from work, whatever that is on me. I walk in to the lobby with barely a smile from the office staff, «hi sorry I am a little late, my last name is Barron,» I barely get a smile from the Hispanic office lady, more of a nod to just sit down. Not even, hello, or welcome, or how are you. I wish they would do research into the current market, people are paying more for customer service now then anything! That wouldn’t have bothered as much if the other stuff didn’t happen.
I go into the appt, Dr. Konrad is perfectly nice, so I feel bad talking poorly about him, but I almost had my tooth drilled without a shot. The assistant and Dr. konrad said my cavities didn’t look to deep, so they were giving me the option for the numbing shot. At first I was thinking if they don’t think I need it, whatever, but they didn’t seem sure that I wouldn’t need it. So at the last second I asked for the shot. Turns out my cavities were a lot deeper then they thought, and at one point he goes, «Good thing you got the shot,» Great, I almost…*sigh*
So after my appointment I went to the front desk to pay my bill. The same lady who was pressuring me over the phone for appointments was processing my bill. I was put off by my experience plus my work wasn’t excited about appointments two days in a row, so I told her I wanted to cancel the next appointment, and she wanted to charge me a $ 50 cancellation fee. «You just called me to make the appointment two days ago while I was at work!» She then asks if she can tell my work I have to pay the $ 50 and maybe they would let me go, «I am at an entry level position working my way up, I am not going to do that,» She then RELUCTANTLY says, well, you are new right? And you have never missed an appointment? I can just send you a warning letter for missing appointments… THIS time.
We went to process my bill, I owed about 79.80, I was paying with a credit card. She asked if she could make it $ 80, I asked why? (Looking at my bill seeing if I have another balance I need to pay towards) she says just to make it even… you can’t type into your computer the 79.80, really? I would understand if it was cash, but I was paying with a freakin card.
Once that was paid, she wants to reschedule my cleaning appt that I cancelled. I say I will wait to really look at my schedule and call you guys back then she goes «Well, if you don’t call us I will be calling you to reschedule» With a look like a mom scolding a child. I am more than a patient, I am a customer. You won’t be very successful in this day and age by pressuring people so much.
I don’t know if they are desperate for money so they were trying to skimp on the shot, tying to get an extra 20 cents, and pressuring me for appointments! I mean, with the insurance company paying too, they get hundreds of dollars per appointments…
I am NOT a dollar sign. I am a patient and a customer. You expect to go to the doctors, or dentists office, or any similar fields and to feel safe and taken care of. You go to these type of places for help from people who know more than you about your body and how to fix it.
I shouldn’t feel like I am being pressured by a car salesman!

I HIGHLY recommend Dr. Konrad! I’m from the So. Cal and have had the same dentist for almost 16 years, so this was a whole new experience for me, trying out a new dentist. When I first arrived, I wasn’t all that thrilled with the atmosphere (older building, older décor), but DON’T LET THAT DETER YOU! Dr. Konrad was the sweetest man and so gentle. He explained everything clearly to me and when it turned out I had to have a cavity filled, he bonded the chip on my front tooth while we waited for the novicaine to kick in, and charged my insurance as a front tooth filling instead of cosmetic bonding, so they covered it! He didn’t have to do that (and I didn’t even ask him to), but he was just being nice!
I ended up taking my daughter to him as well and he filled 4 of her cavities in one visit. She too was very happy with how gentle and sweet he is.