Smile Dental Center

The only reason I give a one star is because they are way overpriced.
I have two kids and I used to come here every six months for routine check up.
Well all they do is brush their teeth. And give them a little toy for $ 250 each kid.
No x Ray no nothing.
That’s a bit too much for teeth brushing.
But the staff and all the girls at the front desk are the nicest. They get 5 stars for sure.

I’m sure I’m not alone when I say that going to the dentist is one of my least favorite past-​times, made worse by less-​than-​pleasant experiences growing up.
However, new insurance and a feeling of responsibility to take advantage of the benefits that I’m now paying for had me calling Smile Dental Center in hopes of making an appointment before the year ended. I was able to be squeezed in (thankfully), and had a shockingly nice experience.
THE HIGHLIGHTS.
+ Super fun, kid/​adult friendly office (can you say video games in the waiting room and Netflix for every dental chair?)
+ Friendly, communicative, and professional staff who are transparent about procedures
+ Actual face time with the dentist, not just her staff
+ Low wait times once you arrive for your appointment
+ Ample parking in the lot the center is located in (although it can get congested)
It’s been about 3 weeks with not a word from my insurance billing, which is a bit odd, but other than that, a great experience for a not fun health check-​up. I’ll be back in 6 months!

Giving them 5 stars for being top notch in customer service alone…
Here is how this all went down. Called them 5 min prior to them closing on Saturday for my 4 years old complaining of jaw pain. I have never seen them before (and his dentist, Family Dental in Foster City will not fit him in… Another review on its own). I asked if they’re open on Sunday which the answer was, No. I told them I know they’re closing soon so I asked — «Do you know anyone that offer emergency dental services for kids?
The receptionist said, if you want to — why don’t you bring your son in so we can see what’s going on. I am impressed!!!
The living room is tastefully decorated, and a separate playing area with 3 video games consoles. Oh and a little wine refrigerator with juice boxes. It’s awesome. Oh and inside the clinic area where the procedures are done, stuff animals everywhere with TV in front and TV on ceiling… Fun fun fun place. I want to go see the dentists here too.

This is a top notch dental facility and great dentists and staff. They have juice, toys, video games, and children’s movies in the lobby to keep kids entertained while waiting. Everything is super clean and well organized.
I’ve had a lot of dental work done there and our whole family goes too, wife, 4, and 2 year old. We’ve never waited more than 5 minutes. They even have a TV at each dentist chair so you or your kids can watch something while they work.
I’ve seen 2 different dentists here and they are both excellent. Dr. Cho is very knowledgeable and skilled from simple cleanings to bridges. Even in the cleaning she knew that some of my teeth are sensitive so she turns down the cleaning tool.
They even email confirmations for your appointments. Best dentist facility I’ve ever been to!

No longer recommended.
I’ve been taking my kids here for many years. And in the past I had been very satisfied with their service. But more recently it has been very difficult to make appts.
need to make
least a month out. It’s ok to wait a month for the appt., except when the dental office calls 3 minutes before the appt and says dentist has family emergency. Now I have to wait another month for another appt. And the pattern gets worse: we scheduled appts. for one of my daughters for orthodontics 3 times. For every time, they call at the last minute to cancel saying orthodontist has family emergency.
I get the hint now that they have too much business
and they don’t need or want mine. I just want to know where’s my $ 50 cancellation fee.
I finally took the $ 5K ortho. business to their competitor. And now I ‘m going to take the business from both my kids elsewhere.

Highly recommend! Our 3yrold just saw Dr. Jocelyn Lee for his first ever cleaning. The waiting area was well equipped with distractions. The front desk staff took time to get to know him. We were the only ones there. I was allowed to be with him through the whole process. Nurse walked us to his chair. She explained everything to him and me. Each kids room had big screen TVs (again great distraction). Dr. Lee came in right after. She took time to review all equipment and procedures with me. She asked about his snacks and meals, his habits, and asked if I had any concerns. Wasn’t a long or short process. Just right. She examined and cleaned. Our son didn’t fuss, wasn’t scared and followed her simplified directions well. All in all great first visit! Staff was attentive and supportive. Scheduled our next visit. My husband also scheduled his own visit.

My friend introduced this office to us. I do not like the place because the dentist does not really know how to handle kid, so do not waste your time or your kid’s time (more important) here. And the cleaning service I received was just OK.
I see all other 10 reviews gave 5 stars, maybe I was bad luck???

Ok the review i wrote 2 months ago is gone. Called smile dental and provided my insurance information. They told me I was covered made the appointment for myself and both kids. Turns out they never checked with the insurance company wether it was a PPO or HMO (pretty basic), they billed me for $ 1200.00. For 3 cleanings and x rays. The cut the bill to $ 600.0 after I complained they said they were sorry and eventually credit back my card an additional $ 100.00. I asked what the price would have been if I was a retail customer, I was told it would have been about $ 500.00. My kids loved the facility but customer service is poor!

Been coming here for a little over a year. I work 7:30−4pm so I love that they stay open late during the week and that they are open on weekends. Olga is so nice! The rest of the staff is too but I only remember Olga’s name. Usually I only have to wait about 10 minutes or less. Definitely recommended this place

My entire family goes to this office! After moving to the area about 12 mos ago we needed our preventive care scheduled. I frequently go to this shopping center and loved the convenience of it being so close to our home. Love the office set up. Always clean and very kid friendly. There is an adult side too. I was so impressed to see photos of my old fillings. Yuck. This was a great visual and agreed to Have them replaced due to age and being the old silver ones. On to my fav …
The staff is A+ !!! Olga is so sweet! Friendly and always so welcoming! I have had both dentists and they are so patient with my gag reflex…
We will be moving back home. I will miss them.

I been coming to Smile Dental for a couple years now. Dr. Nami Cho is professional and the best. Her attention to small details shows she really cares. I really enjoy the whole staff as they all are friendly. The place has a very clean and modern environment not to mention the huge HDTVs. This is one of bay areas best dentist for sure!

One of the best dentists I’ve been to, everyone is so friendly! I’m an adult but I like the fact this place is also for kids, they make it so non-​threatening :) I got an appointment the same day I called. The doctor was sweet (I’m afraid I didn’t get her name) and she filled a cavity but it didn’t hurt at all. Also they have these fancy gadgets where they can take super-​clear pictures of your teeth, and explain exactly what needs to be done. Very helpful and kind of fun. I’ll bring my family next time.

My kids and I really love Smile Dental Center. My older son sees the orthodontist, and my younger son is seeing one of the dentists. They actually ENJOY going. All of the orthodontists, dentists and staff are super friendly and helpful. My kids love the movies playing on the large screens. The office is very clean, very comfortable, and seems state-​of-​the-​art. With all of these benefits, I would have expected the price of braces and dental visits to be relatively high, but they are actually CHEAPER than other places around. We shopped around for braces, and this place was BY FAR the best value and the most pleasant. Highly recommended.

This dental office is great and I rate it 5 stars. From the décor, to the friendly staff, cleanliness and service I must say its excellent! Can’t recommend this dental office enough. They see both adults and kids for general dentistry with a speciality in pediatric dentistry and orthodontics. They did an excellent job on my adult cleaning, complete check-​up and fillings. Very clean and precise office. What I appreciate is this can do 3 fillings at one time without having you come back and get another numbing injection. Love it!

My family and I have been coming to Smile Dental Center for our dental care for two years now and we are so grateful of finding this place for their highest level of service they provide to us. Their personnel is very courteous, professional and helpful to each of our dental needs. They provide the latest in technology and they are always upgrading their services.
We also love coming here because its family oriented and thats very important to us. They make you feel right at home with their video games for the children, HD tvs, drinks and coffee machines and did I mention they are very professional on what they do? I strongly recommend it to every one to give Smile Dental Center a try and I bet you won’t be sorry. Smile Dental Center rocks!!!

Dr. Shirely Lei is great with kids! My boys used to dread going to the dentist but now loves coming to see Dr. Lei. They have a great setup for kids too. Flat screen on the ceilings, xbox, and toys for distraction.

Been coming here for over a year now and I am very impressed with how much this place has evolved! When I started coming here, it was just Dr. Yoon and Dr. Cho as the main dentists.
The place is clean and very child friendly when you step in. They do have an «adult» entrance where it’s a little more quiet (the comfier couch in on this side by the way). You are quickly greeted with a smile and usually will be called in for your appointment very briefly, where you are greeted with a huge TV for your viewing pleasure (there are some chairs with a TV mounted on to the ceiling while you’re being cleaned or whatever.
Dr. Yoon was able to get my teeth realigned with her version of Invisalign molds within the time frame she promised me. Very friendly and doesn’t pressure you to do anything you don’t want to be done to your teeth. Sadly, I won’t be seeing her as often since my teeth are back to their correct spots.
Dr. Cho is my general dentist and haven’t had any complaints with my checkups. She’s also friendly and very easy to chat with… unless she’s removing the plaque or tartar buildup from your mouth.
Quick, clean, and welcoming, I would highly recommend visiting this place and making it your primary dental center. I’m sure Olga or any of the smiling staff at the front desk can assist (or persuade) you to transfer.

We’ve taken our 3 kids here for about 6 months and have been very pleased with the dentists, orthodontists, and front desk staff (especially Olga!). Everyone is very kind, helpful, and professional. The waiting room is bright and playful with lots of toys and even video games. My kids are always excited to go to the dentist, which is monthly due to the orthodontic visits. They play DVDs above the dental chair during cleanings and give prizes at the end. It’s a very child-​centered practice, which is exactly what we were looking for. I also like how the dentists are focused on prevention and show my children how to properly brush and floss on a stuffed animal. They also sent me a PDF with instructions for good dental health. It’s refreshing to see such focus on prevention. Definitely recommended!

Dr. Yoon and her staff are AMAZING! The location and the setup the place is great too. I honestly hate the dentist but going to her and her staff (even got my wisdom’s taken out in LA by her husband. which I recommend too if you need those taken out!) Started with Dr. Yoon is Los Angeles (where I am from) about a year ago. I LOVE HER! Her staff Olga is such a sweet-​heart too!
Started my invisiline session with her and is going great!
VERY KID FRIENDLY. Not going to lie. I wore 3D glasses and watched Tangled on the huge TV.
Two separate entrances for Adults and Children to the center, but I love entering from the children side because it’s so cute.
Again amazing staff!

My family’s new dental office!!! I had the best experience at this place! Dr. Yoon was great with my daughter. She has been to the dentist only once before seeing Dr. Yoon and she didn’t even make it past the reception area. At Dr. Yoon’s she ran all over the office, played in the play area and watched a 3D movie in the dental chair. She loved it. We walked out with clean teeth, a half dozen ballons and huge smiles!!!
Highly recommend them!