Sleep Train Mattress Centers

This review is for Mario. As you know mattresses have become commodities. The difference is shopping experience and service. I give Mario a 5 star. He is competent, professional, kind and very helpful. Thank you Mario for making my shopping experience a pleasant one and I love my mattress.

I had great customer service here. Thank you for the new mattress!

From the staff at the San Mateo store to the delivery experience, all was perfect. I highly recommend purchasing you sleep set from Sleep Train — good as advertised!

Excellent service all the way around. They quoted the wrong price on the first mattress that we bought but honored it anyway. The delivery teams were nice, on time and quite clean. We even used the exchange policy with zero hassle… loving a new bed. zzz

They had great customer service and got me an amazing price on a amazing mattress I am very thankful I’m getting great night sleep. I’m gonna keep coming back to sleep train for all of my future mattresses

My husband and I decided to go look at some beds today. We went multiple places like bed express, Mancini and right down the street was sleep train. So we looked around and met a nice gentleman named Sean, he was a very nice guy who knew exactly what we wanted through his knowledge about the different type of beds we liked n what we didn’t like! Because he made us felt comfortable and was not pushy at all we decided to purchase a bed today and deliver it on Tuesday for us and take our old bed as well! I mean how awesome is that! No Hassel! Thank you so much for your great service Sean!

Totally recommend Sleep Train if your thinking about getting a new bed or mattress. No pressure sales, and they give you as much time as you need to test out the merchandise. Recommend asking for Victor if you plan on visiting get the San Mateo store…

Guaranteed delivery between 1−3PM. 6:30 and we’re still waiting. I called Sleep Train and asked, «What does ‘guaranteed delivery’ mean?». The answer she gave: «It means we say we’re sorry if we’re not on time». Ha! Would love to see that in writing on the counter in their store.

The person who helped us, Victor, was very knowledgeable and funny. We got very good discount. We are pretty satisfied overall.

I just want to start off by saying thank you to Eric (store manger) and Sam (assistant manager) you guys rock! We were immediately greeted upon entering and asked if we needed any assistance, we told Sam that we were on a budget looking for a new mattress set with frame, we showed us several different comfort levels that were in our budget. We even made the cut off for same day free delivery and set up!!! We had looked at several other companies not to be named, and we are so glad that we stopped here before being done for the day. If your looking for great customer service and to get great deals stop here! Thank you again!!!

I needed a new bed after sleeping on a Futon for about a year and voila! Sleep Train appeared!
This location looks small from the outside but it actually has a wide variety of beds to check out. I went in not sure knowing what type of bed I wanted and Jaime, the sales associate, was able to help me find the firm comfort I so badly needed!
I was provided with exceptional service, a knowledgeable sales associate and a great prices for the quality!
Can’t wait to sleep on my new bed: D!

For Father’s Day I bought my husband a new mattress and box spring because our Sleep Number bed had bought the big one…
Leo was our salesman and was more than courteous and professional.
I LOVE our new bed! It is so plush and while it does have a foam topping to it, it doesn’t feel as though you’ll sink into it and not be able to get out.
We’ve bought a few beds from this place — our previous Sleep Number, beds for the kids, and the mattress prior to the Sleep Number — and we always have an excellent experience.
Thanks Sleep Train for another great experience and Sleep Train should give Leo a raise. He took the time with us, so that we could «try» a pillow with each bed — a pillow I ended up buying one for myself and then the next day had to buy another one for my husband because he was going to steal mine! At 160 bucks a pop — that’s a lot to fork over for a freaking pillow, but if he hadn’t taken the time to nonchalantly let us try each bed with these pillows… I would never have even considered it.
SLEEPING LIKE A BABY NOW THANKS TO LEO!

We got excellent service from Leo. He gave us very detail and professional explanation. I will definitely recommend Leo as your mattress consultant.
Jackson

John K. made the experience of buying a new bed stress and hassle free. Can’t say enough good things about him. If you’re looking for a new quality mattress and/​or bed set, he’s your guy!

Five STARS!!! It’s a mattress store. They sell mattresses. Sales guys were great, good humor and knowledgeable to boot. Victor L. took care of us and laughed at my dorky jokes… A genuinely good guy!

My husband and I were in the market for a new mattress. Upon arrival at Sleep Train we were greeted in a professional manner and educated on the latest products on the market which were very affordable. Their friendly service and quick delivery/​install time convinced us to update two rooms with movable base as well as mattresses. We are very happy with our decision and the quality of service provided by Victor Lau and his manager. Outstanding!

Great experience, very friendly and low-​pressure staff. Went in with a tight budget and they made it work. Mattress shopping is never a pleasant experience, but these guys get that there’s a lot of competition nearby and they helped make it a fun and easy experience. Jacob was very helpful and was a delight to work with.
We went in on a Sunday and it was pretty empty. Whole experience took about 45 minutes. We went to Macy’s to compare and came back to Sleep Train because they had the best deal for the best bed in our price range.

Found an amazing bed and got a great deal! Jacob was very helpful and informative with what bed was right for me. He made it very easy for me to pick the perfect one. I had the bed delivered which is the way to go. The delivery went very smoothly and the guys were professional. Overall a great experience.

I’d avoid Sleep Train if you’re looking to try out latex (or latex-​over-​foam) type mattresses. Their selection is small and the prices — even with today’s «sale» ($ 300 off which is a teensy number in the 2k+ mattress world) are exceedingly high compared to other specialty retailers focused on comparable quality product.
The best Sleep Train could offer on a mid-​firm King Stearns & Foster was $ 2300 — mattress only! So you’re going to have a WORLD of choices at that price level. Best try other stores with more of a focus on the natural/​luxury/​foam segment.
There is some evidence that online retailers are a great source for latex mattress product, once you’ve educated yourself. But as various specialty bedding info sites will tell you (Sleep Like the Dead in particular), latex mattresses are tougher to research for ordinary Joes like you and me. But it’s possible. Finding truly educated resellers of product locally is key to supplementing online blogs etc., in my opinion. I was seriously bummed to find that Consumer Reports offers precisely squat on latex mattress product or retailer evaluation. :(Boo CS! But I digress…
The other gripe I have about this store in particular was that the salesperson seemed very lacking in knowledge about latex. But she was *very* sure that all latex mattresses «don’t last» and are full of chemicals that are bad for you. «That’s what they tell us» (in training, I presume). If any of that were even kind of true, it would be scary enough to make me buy a latex/​foam combo mattress of course (which they sell, not offering latex only — no matter, either would do for us). But in 2015, that is wildly inaccurate information. Hooboy she was real sure, though — all latex mattresses are bad, don’t last, and have chemicals you don’t want in them. (All those chemicals they add inside the rubber tree I guess…).
At that point I kind of tuned her out and just felt bad that this otherwise sweet girl was so obviously in the wrong job. I’m sure she’d do great at something else.
In sum, then — for those interested in either latex or latex/​foam combos, you’re better of shopping elsewhere if you want selection (at any price), sales team knowledge, or value. The super high prices here (Stearns&Foster only /​not competitive with similar quality brands elsewhere), and lack of (accurate) sales knowledge around materials was a time-​waster. Had that same mattress been offered mattress-​only below 2k, we might have considered it — husband and I quickly agreed on which was the good fit for us. But 2300 for mattress alone??? Insane. Brand+retailer margin = no way. Nobody made a peep about «dealing.» Was there a deal to be done? We’ll never know. I assume not.
Otherwise, the sales lady was very sweet and did try to answer questions.

Terrible service. Was sold a defective mattress and was forced to keep it because it had a minor stain. They call this «unsanitary». A mattress becomes «unsanitary» the moment someone lays on it. They should not resell any mattress returned by a customer! Oh could they sell a used mattress? They void the warranty or exchange policy if you get one minor stain on the mattress even though it’s defective. They advise the reason they void warranty is because they resell the used mattress. Wow! I feel cheated!