Residence Inn by Marriott

Unfortunately I wish my stay would have been better. We needed a place to stay overnight as we had to drive up to the bay area for business. The AC unit in our room was not working properly and the room was not cooling. We were just so tired to even check and I have told the front desk about it right before we checked out. I don’t think it’s an excuse for a hotel not to have a working AC unit when it happens to be one of the hottest days in the area.

We stayed here for the past five nights after staying at the Courtyard By Maryatt in San Mateo (see my review) after we found out we would be out of our building a little longer than anticipated. We rented a studio which was perfect for just the two of us complete with a a small living room, kitchen, comfortable bed, a pole out, & friendly service. The staff from the front desk to the maids are very nice, always aiming to please. The maids would always give us new towels & wash cloths upon request, even cleaned the room one day eventhough we did not need it; clean bed, pillow cases everything; what a nice touch. It is a kitchenet with a couple of comfortable bar stewels. The only thing & it is not there fault, having more to do with construction codes, is that this ⁵⁄₁₁ ½ man had to lean down so much at the bathroom sink as it was so low; it was definitely a plus with my small mother. We may need to be out of condo again if drywall needs to be replaced as a result from the water damage from putting out the fire in another unit of our building. I would definitely come back here as it is a more homey feeling than at a regular hotel. So, for an excellent room & service to match with reasonable rates, Residentsw IInn By Marryatt cannot be beat. Keep up the good work guys.

Excellent layout and courteous staff — this was a good value for the money!
If I had to give something for improvement I’d say to get longer shower curtains.

I was in town to take my state exams and opted to stay here because their prices were the most reasonable. Since there was five of us, we got the penthouse suite. And no, not the penthouse suites you see in the movies with stripper poles and pool tables, just your normal Residence Inn suite. It was very nice, full kitchen, two bathrooms, plenty of Tv’s, sofa bed, 24 hour gym, basketball court, and pool. Their complimentary breakfast was way more than just continental, so that was a plus. They offer a variety of services to fulfill your needs as well, including grocery shopping, fancy huh?. They also have room service for lunch and dinner. I was equally impressed by the bathroom toiletries, which were Paul Mitchell products. The kitchen was well stocked with everything you need like you were right at home. The parking was plentiful and it was a very quiet area. When in town again, I will be staying here, it was well worth the money and service was great.

This is my seventh night here so I have a good grasp of this place. I would rate this 3.5.
First of all it’s convenient because it’s right off of 101. The rooms are spaciousness and good for families. It’s nice to have a small kitchen to refrigerate your things and a microwave to heat things.
The rooms are dated but clean and the linen and towels are fine. I did find a spider tonight hanging out in the bathroom. Luckily I am not skittish about spiders.
Breakfast is included but I only went twice because it was always crowded and the food was just okay. Great for families with children as it offered cereals, yogurt, and waffles.
I was inconvenienced with having to rekey my room cards twice!
Overall, a good place because of the location, cleanliness, and size of the rooms.

Amazing staff. Arturo was so helpful with me and my family and immediate in responding to our special request. Customer service outside of the box!

I stayed here for 2 weeks while finding an apt near my work and I really enjoyed my stay! First off, the people at the front were always friendly and helpful. They always greeted me with a smile and never hesitated to offer me their help.
The location is also really convenient! It’s right off the freeway and there’s so many things near the property: pet store, Trader Joe’s, Whole Foods, dog parks, restaurants, etc. I work in Menlo Park so it’s a bit far with the traffic or else I would have considered finding a place in Sam Mateo!
The property isn’t huge, but it’s pretty nice. It has a tennis court, basketball court, and pool. Their gym is kind of small (3 – 4 treadmills and a set of weights), but it’s adequate. They are also PET friendly which was a huge plus!
My room/​studio was pretty spacious, but I didn’t love the set up of the room. However, for a short stay it was fine. I like that there’s a fridge, microwave, oven and stove so you can cook if you get tired of eating out.
The best part about this place is the breakfast (daily) and snack (Mon-​Wed)! The breakfast includes fruits, yogurt, waffle maker, eggs, and random breakfast meats. I like that they have salsa and green onions and i used to make eggs with salsa and hot sauce for my breakfast! They rotate the snacks from Mon-​Wed and it’s pretty nice that they also have beer with snacks. It def helps you unwind even though you’re staying in a hotel!
I would def recommend staying here for those needing a somewhat long term stay for work.

Total dump! If i could give this place zero stars I’d still give it negative 4 stars. The poor souls that manage the front desk were kind and seemed to genuinely care about the comfort of my stay and for that reason only I wouldn’t rate this place negative 5 stars.
I was placed in 3 different rooms before a suitable fit was discovered. The first hadn’t been touched by housekeeping and when I made the request prior to leaving for business, I returned several hours later to find the room in the same disarray that I had left it. The second room had the heat set on full blast (in late July) apparently due to a recent carpet steaming. Each room smelled reminiscent of kitty litter minus the cat urine, leaving the musty odor that would mask a worse smell.
If my rental car was only slightly more spacious, I would have cancelled the reservation altogether and slept in my car.

My honey and I stayed 2 nights here and had a blast. We enjoyed cooking together, the room and dishes were clean and ready for use. We didn’t hear any neighbors and other guest were friendly at the pool. The front desk and house keeping staff were pleasent, attentive and available to meet our needs. Lastly, our breakfast was included and delicious… cooked, hot and a good variety.
This is a great place to stay with your kids and/​or just your lover.

i am a frequent business traveler who has always preferred Marriott properties everywhere i go
recently, my family and several relatives stayed at this Residence Inn. we were gathering for a funeral. all at the Residence Inn were kind and helpful, and one, especially so. Fatima stayed on after the end of her shift at the front desk to personally confirm that a new reservation i was making was correct. this was for relatives who extended their stay to offer comfort and emotional support to my surviving parent. we knew Fatima was leaving to spend MOTHER’S DAY with her own mother, but she selflessly stayed to double check that my grieving family would be well received. extraordinary.
i emailed a note of commendation to the managers. i cc’d that email to Arne Sorenson, CEO of Marriott and was astounded and humbled to receive a personal and direct reply, expressing sympathy for my family’s loss and assuring me that he will reach out to the people at Residence Inn San Mateo. extraordinary.
i am a Gold Marriott Rewards member and loyal to Marriott evermore.

Everything about this hotel is great. The location: 23.5 miles away from Fisherman’s Wharf– not bad! The room we got is really nice. When we got there the staff knocked on the door to change the bed. What can be better to sleep in the hotel with a brand new bed. We’re the 1^st one to sleep on their brand new bed. Very comfy posture pedic bed. The sleeper sofa is good for little kids or smaller or average size adult. The kitchen is nice and clean. Their breakfast buffet is a bonus. We all enjoyed it. Saved me $ 40 or so to eat out and look for a Denny’s. The staff are very friendly and accomodating. We came to the area earlier than check in time and they had the room ready right away. All in all they deserve my 5 star… I am happy we stayed here and we will stay here again when we are in the area

This is our second stay here. Excellent customer service, clean room, decent breakfast as it is included. Can’t complain. Only thing I wish is that they kept track of which rooms had pets as I am allergic to dogs and cats and had a mils reaction this second visit. Will definitely come back again.

Just wonderful.
A gigantic room. A gigantic kitchen. A comfy bed. An excellent bathroom. Fast and free wifi. Beautiful grounds. Tennis court. Swimming pool.
And the breakfast –an amazing breakfast included in the price. Better than some restaurant breakfasts that run $ 10 or more.
Super friendly front desk folks. Great location. I could go on and on… What a great place to stay.

Not the best Residence Inn I’ve stayed in, but it’s comfortable. Has all the essentials and it’s close to restaurants and a couple of shopping centers. San Francisco is about 18 miles away to the north and Levi’s Stadium is about the same to the south. Free breakfast is nice, but the dinning room is way too small. It’s frustrating trying to move around and get your food without bumping into people. Food kept running out and it wasn’t replenished fast enough. I’m not a big breakfast eater, so I rather go get my own breakfast elsewhere and pay the money. Just my preference, you might not mind dealing with the crowd.

Love it. Free breakfast, free dinner & drinks. Nice the room is beautiful, clean, too notch. It a little on the expensive side — at least for a long stay. I would take this over a cheap Extended America any day of the week. My room is by the basketball court so it’s a little noisy after dinner but if that’s the only down side they are doing a great job! Love it here

I was sad to leave.
By far, this is one of the best Marriott properties I’ve stayed at. And, I’d say it is THE BEST in the Bay Area.
I’m Marriott gold elite. Before I could even ask at check in; the clerk told me I’d been upgraded! From a studio to a two bedroom.
The exterior of the buildings could use some beatifying. And there wasn’t an elevator to our 2^nd floor room. But those issues were of minor consequence to me.
Our room was completely remodeled, and very clean.
Residence Inn’s are always your best choice when traveling with kids. You get a full kitchen in every room, & extra space to spread out. Not to mention their hearty continental breakfasts.
This stay, in my particular room, I had extra towels, & pillows! And the hot water was in plentiful supply; when I showered!
The rate I got, for this Residence Inn was phenomenal! Add to that, free parking: and I don’t think I’ll stay anywhere else when I’m in the area. Sure, it’s a bit of a drive up the coast to get in to San Francisco. Do yourself a favor: get up early so that you can grab breakfast @ Mama’s. You’ll not only have a traffic free commute in to the city, but you’ll be treating yourself to some good eats.
All of the staff I encountered here were friendly, & went out of their way to make sure guests were comfortable. A five-​star experience, for sure!

Pretty decent establishment. The outside looks a bit rundown, but it’s decent and nice inside. The hotel room was nicely decorated and cleaned. They even wash the dishes for you by placing the dishes and pots into the dish washer for you!
They have have a swimming pool and basketball court. They also have free hot breakfast in the morning with eggs, sausage patties, oatmeal, potatoes, french toast, various condiments (sour cream, cheese, salsa, green onions, ketchup, tobasco sauce, sriracha, etc), make your own waffles with various toppings (walnuts, blueberries, chocolate, strawberries), oatmeal (with different toppings you can put on), toast, muffins, bagels, cereal, yogurt, oranges, bananas, apples, and various drinks – apple juice, orange juice, coffee, tea.
Tip: The make-​your-​own-​waffle machine is really popular, it takes 2 mins to make a batch and you’ll have these folks hogging it all the time. So get in line! Also, the batter is bland so you might want to add some brown sugar to make it tasty.
Overall: Although a bit rundown on the outside, service is good, rooms are good and the food is good. Would stay here or at another Residence Inn if possible.

Mixed reviews. I stayed here for 9 days for a business/​surgery trip.
Pros:
1. Clean rooms
2. Friendly staff
3. Continental breakfast
4. Free dinner during the week
5. Close freeway access
6. Very close to shopping and grocery stores
Cons:
1. Limited hot water. If you want a hot shower that lasts longer than 5 mins be sure to take a shower at night or during the day. Even then the hot water doesn’t last long. Skip morning showers — at best you’ll get lukewarm water for a couple minutes. You also can’t take showers back to back if you’re staying with other people.
2. The beds are beyond horrible! They seem comfy at first but don’t let that fool you. I don’t have back problems and can sleep almost anywhere and maybe have a slightly stiff back upon waking but then it goes away. Not here. Both my partner and I would wake up in pain… every.single.night. — we’re talking the kind of pain where you can’t even move. The pain would get better as the day went on but our backs would still be stiff and painful. Even sitting has become uncomfortable since staying here.
3. We extended our stay by 24hrs due to a change in my surgery. Upon returning to our room post surgery, neither one of our keys would work. Not something you really want to deal with after you just get done with surgery. Luckily, my partner ran down to the front desk and they fixed out keys — without so much as an apology. Strange?!
4. You are limited to a certain about if wifi within each 24hr period or you’re required to pay a fee. I was not impressed with this at all, especially since of kept getting a dropped wifi signal. I imagine many people come here for business and need wifi… for free, considering the price of the rooms.
Overall, it was a pleasant stay but I will not return based solely on how bad the beds are. I was/​am in too much pain to go back and miss out on precious sleep.

I was not here when coming in from the airport but I love it so much, XD who knew this place is also good if you cannot go home from work. I was there after completing a night shift and I must declare I was blown away by the space and the friendly atmosphere. I never felt so at home especially because after I check out I left with a piece of mind. I am a Marriott member and I picked up a good amount of points too. I love how there is a full kitchen and I can make my own food. I almost cried with joy staying here. If only someone was there with me I would have said «lets dance»

Stayed here on our last road trip to San Francisco. This was the best price I could find last minute and it was only twenty min. away from the pier. Actually I was very surprised, these are very nice and clean with modern furniture and HD flat screen TV. They also have a tennis court and a bbq area. Free hot breakfast which included eggs, sausage, bagels, waffle maker and fresh juices and fruit. They do charge a nonrefundable $ 100 pet fee but I think that’s the going rate for all hotels now a days.