Pier 1 Imports

Wow 2 years ago bought 2 raton chairs for front porch. Said all weather chairs, here we are just about 2 years later the chairs falling apart, all the raton is breaking off. This just not right, will be shopping elsewhere

I had a really great experience here recently. I think it was the store manager who helped me and she was brilliant in helping me think through what i wanted (we just moved house and had a lot of empty rooms). She suggested I take a chair home and try it and was cool when I brought it back and swapped it for another. She also suggested I get the store card and explained it came with a discount on the first purchase which worked out really well as I bought a full set of chairs and some bookshelves. She also walked me through the delivery options and when it was worth doing v renting your own truck.
They greet every customer and offer help and then let you get on with it if you just want to browse. V customer centric and I am really happy with everything I bought from there. I don’t shop that often but i will go back here when I next want something for the house.

I can easily get lost at Pier 1 imports! Hey, I majored in interior design and love everything related to home décor. A lot of beautiful affordable pieces, perfect for simple home changes.
The store is kinda small, but packed with stuff. The staff is friendly and nice.

sales rep not paying attention on what I want to buy she tried to pleased my husband but I am the one buying not him.

I walked in this store and was immediately overwhelmed by clerk who asked why I came in. I just wanted to look and not be assaulted. Also, music is abusively loud. Suggest the clerks need to be more aware of people and their needs to just allow people to look in peace and quiet, yet be nearby if needed. Also, discontinue music. Even worse was, I tried to call the head office to discuss issue, and was disconnected twice, put on hold for 40 min. No wonder they have stores closing.
July 2015
Store is still a problem. Music way to loud, making it uncomfortable to shop. Also,
Sweepstakes entry on sales receipt asking for our feedback, and enter us in sweepstakes drawing, appears dysfunctional. I takes the feedback info, but then has no means of identifying us for entry to win. Company has not responded to my comments and questions on this matter. Beware. No way to win sweepstakes. Is this legal? A gimmick just taking your time.

I just had a really bad experience with the store manager, Amber. I had purchased an item at a different store and was told I could do a price adjustment. I went into this store, and the manager said they couldn’t do price adjustments on seasonal items. I then told her that she should talk with her staff because I only bought the items because I was told they could do it when I had previously asked. I wouldn’t have wasted my time going back to the store otherwise. I asked if I could return the items and purchase them back at the new price. She said no — that she’d have to hold it for 48 hours and then put it back on the floor and I could buy whatever was left at that time. I repeated to her my understanding of what she’d just said and she replied that she’d put the items back on the floor tomorrow. I asked her, «you told me you’d hold them for 48 hours and now you’re holding them for less than 24 hours? So, are you saying you just don’t want to sell them back to ME?» She let out a huge, long annoyed sigh and said, «I misspoke. I meant 48 hours.» I returned the items and just left. I went to another Pier 1 store and the manager there was surprised by Amber’s bad attitude. They called the San Mateo store to try to put the items on hold for me and told me that the manager was also rude to them and told them that they did not have the items, which was a complete lie since I had just returned 10 of them about 15 minutes earlier.
In short, a very rude manager who outright lied to her peers and who has no sense of customer service. If it wasn’t for how nice the manager at the second store was I would never shop at Pier 1 again.

I love Pier 1 and this location is clean, organized with good customer service.

I’ve only been here once and when I walked in, I was immediately overwhelmed. There’s so much stuff EVERYWHERE that I could barely navigate around the store. There were workers kind of just hanging out and I wish they would have offered to assist my mom and me. After being there for about 10 minutes, I just said forget it and decided to go to Target instead. Whatever.

Pier 1 always has such festive holiday décor. Love their ornaments and right now they have 40% off on a lot of them. Easy parking too.

For some reason I thought this Pier 1 Imports was closing as every time I drove by it there were barely any cars at the parking lot. I finally made it there recently to check it out as I got a 20% coupon in the mail when I moved. It is actually a very delightful place to shop all sorts of cutsy and elegant home furnituring and decors as well as very good priced kitchenwears. They also let me use the 20% off coupon even though it had expired. Although the lamp I bought did not work out and I ended up returning it, they let me apply that 20% to an accent table that I like. So I replaced the lamp with the table and now it’s sitting in my living room looking very nice. I’ll definitely go back to get more stuff to make my apartment look nicer.
Oh and the staff here was all very nice and helpful as well.

They discontinued my favorite home fragrance, cypress rose. Granted, the color of their cypress rose stuff was a putrid pepto-​bismol esque pink that wouldn’t fit in anyone’s home décor outside of a nursing home… but I don’t care — it smelled fabulous.
Because I took the discontinuation of cypress rose as a personal offense, I had to knock off a couple stars. Cypress rose aside, this Pier 1 is great. It’s clean and has a friendly, helpful staff. They have a ton of reasonably priced, attractive home décor. It’s definitely worth checking out!

In my opinion this beats Cost Plus: it’s cleaner/​less dusty, has a nice display/​layout which really encourages you to buy the complimenting pieces, and on top of all of that we were greeted by a number of associates. Pleasant conversation, helpful, upbeat, and sparkly sparkly holiday décor. THE BEST!

I love this place. I love their merchandise, I love their staff. I love it all.
I just moved into a new place and a lot of the new stuff came from there and it is absolutely lovely. The sales staff will go on wild goose chases to find you what you need and are wonderful.

I came here the other day to purchase a teapot and was rung up by one of the friendliest cashiers I’ve ever met in a LONG time. Her name was Terri and she really deserves a raise! She even managed to consistently deliver fantastic customer service to every customer in the line. Which is really hard to do over and over again for however many hours day in and day out!

I love Pier 1 Imports so much I even used to work here, but this particular location really irritated me when I visited a couple weeks ago. I don’t really think the staff is all that helpful, and when I went to purchase a couple things, only one person (who pretty new and had no idea what was going on) was ringing customers up while all the others were «busy» doing other tasks. Finally after a few minutes, one of the employees directed the new girl to help me at the next register knowing that the register was frozen, and only after she had messed up on the previous transaction and that needed to be tended to by a more seasoned employee. Two minutes later, I’m at another register and finally get to leave. Maybe this lack of customer service experience was just a one time thing, so I’m keeping it at 3 stars instead of 2.

My house is pretty much furnished completely from items here and Cost Plus. They are affordable (for the most part), stylish and well made. I always get compliments on the art work that I’ve purchased from here. What I usually do is scope out the store for new items that I want to buy and then check the website every few weeks until they go on sale. My only complaint is that I wish the candles were more fragrant. Maybe I need to try them again but when I use to buy then I remember that they hardly smelled like anything when burning (bummer, because they all small so good).

Love this place. They have such cute furniture and décor, They have a lot of specials, too, and they make sure to let you know by posting big signs on their windows. The staff is generally always very nice. Plenty of parking.

I’m starting to get older because I’m realizing I’m liking stores more like Pier 1 Imports and Pottery Barn!!! Oh no I’m getting old!!! Okay so yeah, I really love the diffusers they sell here for $ 12. Pricey, but their shit works, so it is worth the money. The secret is, they sell clearance stuff and I bought a diffuser for $ 9. Booya!
Since this store is smaller you can look around at their items and not get as overwhelmed if it were larger. I like that. I purchased a small coral piece and I love it. I don’t usually buy stuff for the apartment, but that was such a nice decorative piece. Going back again for more diffusers after this one dies down.

I would really like to complement the staff of this store for their patience and for the hard work that they do for their customers. Recently, we had credit card difficulty here, and they were right there to help us through each step of the process. They even held our items for us in the bag at the store until everything was ironed out and we were able to pick up our stuff a few days later.
My wife likes going here because of all of the stuff they have here, but we both like this place due to the friendliness and helpfulness of the staff. The stuff here is like Pier 1s all over, but finding people like this is not something you see all the time. Highly recommended.

I’ve shopped at pier 1 for years and I like them but only for specific items. I like them for their fragrance items and decorations. Their furniture is not durable… please note that.
They have neat little things too, like the Chinese yoyos and back scratchers. My favorite thing, however, is their reed diffusers. 12 bucks and they last FOREVER. I purchased one almost two years ago and I’m just now running low. I purchased one from Target for 20 bucks and it lasted me a month and I could only smell it when I was within a two foot radius. The diffusers from pier 1 spread out at least 6 feet and they are nice… If you’re buying a reed diffuser I highly recommend pier 1 for their fragrance and the value.