Pacific Coast Sauna & Spa

Ryan is one of those kinds of service technicians that you hope to have the pleasure of working with when it comes to servicing any equipment you might have. He is both knowledgable and skilled at his craft.
As some of the other reviews say, Ryan is conscientious about pricing. He is honest and very helpful in teaching «how to care for your spa».
We would recommend him again in a second.
Our tub is working great and we feel very confident in his ability to take care of it.
Thanks Ryan! Thank you Pacific Coast Sauna and Spa.

The repair had some complications but in the end Ryan made everything right.

Andy and Ryan were great in helping us get our hot tub. We love our hot tub. They also helped facilitate the crane to get it over our house in San Francisco which was a huge help. Highly recommend them.

Ryan was referred to us by our landscaper Daniel Hernandez, who transformed our bland backyard into a beautiful family retreat. Ryan was absolutely helpful and informative in helping us decide on our 1^st hot tub. After doing extensive research and price comparisons of other brands and showrooms, Ryan’s professionalism and knowledge helped with our decision. This is definitely an expensive but top quality spa. But having great customer service to back their products is worth it. Ryan made sure it was ordered, delivered, and hooked up and running by Christmas Eve. We are truly satisfied customers.

Ryan and Andy are dedicated to their customers and ensuring that their spa is maintained and cared for. They also are very conscientious about pricing and teaching their customers how they can care for their spa as well as sharing money saving tips.
Super responsive, great follow-​up and trustworthy!

Ryan does great work and is personable and reasonably priced. He has always been responsive and will make sure that the job is done right. He’s also happy to teach and share his knowledge, one of the marks of a true professional.

I found Ryan/​Pacific Coast Sauna & Spa through Unilocal,and so glad I did! After spending thousands over the years, and I mean thousands on my spa, when the power kept tripping, I decided to look for someone different for repairs. After all, just the year before I replaced the entire motor (or whatever it’s called!). So I searched Unilocal and found these guys. Ryan was WAY cheaper than my previous person, on time and super friendly. He showed me exactly what was wrong (water was dripping on the element) and replaced it for me. It’s been an entire year (yes, I should have written this review sooner) and everything is working great. I highly recommend this company!

Ryan is top notch! I shopped around did my research. Ryan has been in business for many years and stands by the Marquis brand which is clearly the best. Ryan came to my home, fit the perfect tub for my back yard in San Carlos, and made it a point not to sell me more than I needed. Honest and knowledgable, I would recommend Pacific Coast /​Ryan to anybody in the market for a hot tub. Buyer beware … most hot tubs look similar but are built VERY differently underneath the shell. You get what you pay for. Go with Pacific Coast /​Marquis spa hands down. They also did the full delivery and install for me. Everything was smooth and on time.

Ryan is awesome! Great sales, AMAZING service and very knowledgable.
We have been doing business with them for over 13 years, and he is always helpful and gets our hot tub in working condition every time.
Very committed and honest.

These guys, Ryan and Andy are the best at what they do. Not only are they he most affordable in the Bay Area, but they are honest and very knowledgeable. They are punctual and offer you every possible option without trying to scam you. They have several green options available for your spa and helping us diminish the use of chemicals. They were able to come on short notice and were very timely.

These guys are amazing and I’ve never seen such great service. We just moved into a new house with an existing hot tub and it needed to be checked, drained, etc. Ryan came out and drained, cleaned, and refilled it for me and also did a full check of the hot tub. He found a pretty nasty situation with plants growing inside and potential rats, but he still kept a smile on his face and was able to diagnose the problems. I also purchased chemicals that he didn’t have on his truck, so he hand delivered them to my office in San Francisco the next week (talk about great service!). I would highly recommend Ryan and the Pacific Coast team. Andy is also great and did a great job with scheduling and payment. I will definitely be calling them again if I need anything else!

These guys are really solid. Called them on a Thursday. They came on Saturday. Hot tub looked great after, really clear. Fast, friendly etc. Not much to else to say and that’s a good thing!

I was so frustrated with another spa company for repairs (Aqua Spas) that I was going to sell my hot tub. My kids convinced me not to! I looked up spa repairs on line and called Pacific Coast because of the positive Unilocal reviews. Ryan came to my house within an hour of my call and quickly diagnosed the problem. One of his employees, Carlos, also helped with the repair, and then did a drain and clean. I spent FAR less money than in past repairs, and the service was friendly, efficient and affordable. I won’t go anywhere else, Pacific Coast has a customer for life now, thank you!!!

We bought our spa from Pacific Coast about 10 years ago and have had consistent excellent and friendly service. Recently, I needed a chemical for my spa and had a hard time getting to the store, so Ryan dropped it off at our house-​wow! What a great help! I would not expect him to do this all the time, but what a kind thing to do. I really appreciate business owners who look out for their clients. This is not common these days. Although I hope our spa holds up a while longer, I will definitely get my next one at Pacific Coast!

We were in a bind and needed a full cleaning at the last minute. Andy dropped everything and made it the next day. He went way out of his way from San Mateo to SF on the weekend. The service and work was excellent. The next day our normal cleaners called to say they could book us 2 weeks out! I’ve never posted a Unilocal review but thought these guys really went out of their way.

Ryan is the man for maintaing your hot tub. I wouldn’t go to anyone else. I have an older hot tub that has had normal wear and tear issues. When I call upon him things are always fixed quickly and for a very fair price. For routine maintenance, repairs, and advice you cannot go wrong with this company. I also understand more about the inner workings of my hot tub than I ever thought I would. Very cool.

Ryan provides a very friendly, professional and timely service. We had a few issues with a hot tab we’re renting with a house and every time he was able to stop by the very next day (despite the distance) and make needed adjustments. He took care of cleaning, chemicals and programming of the hot tub, clearly explained our warranty/​replacement options and educated us on the best maintenance practices.

Ryan… easy-​going guy… good tech… good maintenance advice… and a dog person. What more could you want? I’m glad I found him.

Just bought my second tub in 2 years. The first one was through Costco was not happy with the quality. Purchased the Marquis 660. Ryan took the time to really educate me on making a good decision that would best fit my families needs. Really happy with the quality and durability of this product. Ryan and his guys drove 6 hours to deliver the tub in a really tight space I was told would require a crane. Incredibly resourceful, professional, and can do attitude. During the install a small piece was damaged and Had the part delivered and replaced within a week. Accessories and cover lifter Ryan had solutions I could not find online. It’s really nice to be able to pick up the phone and have someone with all the answers. Truly an incredible resource to anyone with or in need of a hot tub.

I have had great service from PC Spas, Ryan and Francisco throughout. When I was looking for spas, I did extensive research all over the Bay Area — wet testing many. Ryan met me at his shop 3 times to let me try (and retry) several models. Then Ryan came out to my house to scope out the installation and made great recommendations on placements and installation issues (power).
I bought a Marquis Epic — this has been outstanding — it is relaxing, quiet, efficient, and most importantly stays clean with almost no chemicals due to the advanced ozonator system. The spa has been essentially maintenance free since I bought in 2008. Whenever I needed any help or advice Ryan has been prompt, professional, and very knowledgeable as has been his assistant Francisco. I recommend PC Spas very highly!
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