Molly Maid

very detailed cleaning. I would use Molly Maid again if I need this type of service.

If there was a way to give a rating lower than 1 star I would. I dealt with Anna who I believe is the regional manager. She was nice and professional enough when she visited for in-​home consultation. However, after that as we were talking quotes she did not return calls when she promised she would and after finally agreeing to a quote, scheduling the first cleaning (for the following day) and taking down my credit number, the crew did not show up. When I rang her the next morning, she said she neither had notes nor recollection of our conversation and when I told her this was a «bad start,» she excused herself by stating that «we have a large clientele and cannot keep track o each client’s preferences.» What?! Keeping promises is a must, not a preference. If a manager cannot recall a conversation from less than 2 days ago what does it say about the company at large. They are awful.

The worst! I cancelled my service in December 2014 and will NEVER go back. After the previous owner Bob passed away and new owners bought the business, the service got much worse. The receptionist is very, very rude and totally unprofessional. She aired the company’s dirty laundry without a second thought when I called to complain, saying they were short-​staffed, that a lot of cleaning ladies were quitting, the new owners were changing their policies which no one liked, and on and on. On top that, the cleaning was so-​so at best, and they never arrived on time (very hard to deal with with napping toddlers) and they truly could not care less.

I used to be happy with Molly Maid. I’ve been a loyal customer for over 3 years. I’ve had them come by every other week. However, over the past 6 months the service has been declining — not with the cleaning ladies but with the office. I used to get reminder calls as to when the cleaning ladies were going to show up. For a family of 5 with busy schedules this is very important to us. We need to know when we can be out of the house, or out of their way. Repeatedly I’ve received no call at all and have to call their office to get a time, or I receive a voice mail with just a date confirmation. I called today to voice my concern to the manager and I was flabbergasted at the response. I was told new owners have taken over and made changes to the schedules and no longer do reminder calls or specify times. That is no longer an option for customers anymore to specify a preferred time. The office manager said they’ve had many complaints about the new management but there is nothing she could do as her hands were tied, and if I was not happy the best thing I could do is to cancel my service all together. Well, I guess my hands are not tied and have taken her recommendation and canceled my service and will be taking my hard earned money to another company that actually cares and has considerations for their customers. I also learned that Bob, who was the owner and a very nice man passed away suddenly last year in May… so sad. Condolences to his family. He ran a great business and knew how to take care of his customers!

Despite confirming scheduling via email, they missed not 1, but 2 appointments in a row (and each time I had email correspondence confirming my cleaning dates which were already on a regular every other week schedule).
When I emailed the owner Bob to resolve, I got no response. Then I called him first thing in the morning, asking for a cleaning same day since it had been over 1 month since someone had cleaned.
He said he was sorry and would try to find a crew for that same day (Saturday).
Saturday came and went with no return phone call re: service.
I called and left a message on Sunday in regards to service on Monday.
Bob never called or returned my email on Sunday or on Monday.
The complete lack of response and poor customer service is unacceptable.

Un-​be-​lievable. Too bad it’s not possible to give negative stars.
We were in a hurry to clean up our old place after an unexpectedly stressful move. After debating my options, I sent a request through the Molly Maid website for a move-​out cleaning. I figured they were an established company and I could avoid a bunch of bull. I was thrilled to get a quick response and a second-​day appointment. (Our landlord had offered to refund us for every day we were out before the lease was up so he could get the place on the market. Each day was literally worth $ 100 to us.) Imagine my horror when my husband called to let me know apparently the crew had shown up an hour early and left after 10 minutes without calling him (he was running errands and on track to be there at the 2:30 appointment time). Their office said the next available appointment was Tuesday (this was Thursday). So their unprofessional behavior was going to cost us $ 500, not including the time lost juggling our schedules around? I am beyond furious and appalled that a company could be so disrespectful to its customers and apathetic about the source of its livelihood. I called their office for an explanation and was told someone would call me back. But since the woman called me by a name that was not mine as she hung up, I’m not counting on it. NEVER again.

Very disappointed and unsatisfied by their services. My house was vacant with new cabinets and flooring. I specifically requested the cabinets to be cleaned inside out. 3 workers came and worked for about 2 hrs. I didn’t limit their time to clean, so they should have done a better job. The inside of the cabinets were not cleaned at all. Some of the window handles were still dusty. Why do I have to spend so much money and hire them to clean? I had to do it all over again. Will never use them again.

Oh Molly Maids, how I miss you! I had to cancel my service for budget reasons about 6 weeks ago… as things in my house have gotten dusty, dirty, etc, again, I now realize how much the Molly Maids did, and how much I appreciated their service. As soon as I can afford it again, I will be reinstating my service. I hope that is soon!

Molly Maid has been great as I have used them for the past 1 ½ years or so off and on. The «Molly Maids» have been professional, courteous — all I could hope for whether doing a deep cleaning or maintanence cleaning. Depending on the cleaning you are charged by the hour — however — these ladies work quickly and clean well… they do not delay.
Bob has been great with scheduling, rescheduling (becauase of my snafus or work schedule), communicates well with me and has been very amenable regarding any requests or feedback.
No complaints here… when I need my apartment cleaned — I always call Molly Maid!

I am disappointed that Bob has refused to take responsibility for the damage incurred during the «cleanings». I emailed him on October 28^th, forwarding the receipt for the replacement of the figurine which was broken and removed from my premises, and pictures of the damage to my piano.
He has not responded to the email, even though his statements to me were to the effect that damage was covered by their insurance. It’s a matter of $ 35!
There was no damage done to any of my belongings either before the incidents, or after, so I think that speaks for itself.
The fact that he has not replied to my email, gives me pause, and is disturbing.
I have not asked him to refinish the damage to my piano, just the replacement cost of the figurine.
Whatever happened to «The customer is always right»? Man-​up Bob, and take responsibility!
Because of this display of unprofessionalism, I am considering my options.

Called them for a quote for regular cleaning. The supervisor Bob said that after his crew came and cleaned my home, they would give me a quote. The team of 2 women came and cleaned my home in an 1hr 40 minutes. They left trash on my patio. didn’t clean my flatscreen TV or computer monitor. The company charged me for 2 hours and when I called them, Bob the Supervisor, said he spoke with the ladies and they insisted spending 2 hours. So he implied that I was lying.
To top it, his quote for scheduled clean was almost the same as the regular clean!
If they can lie about the time and do a shoddy job, when they clean in front of you, how can you trust them to do a good job when you are not around.
I will not recommend using them. If you do call them, don’t let them charge your credit card, pay by check after verifying the time. Never trust them to bill you honestly.

So, after months of procrastinating and paying two mortgages, I decided to get my condo cleaned up and get it ready to be rented out. I decided to try Molly Maids since it was close to my place, so I thought.
Anyway, their fee is $ 70/​hr with 11/​2hrs minimum. And if you get it done on Saturday, it’s $ 10 more/​hr. I’ve never had any type of service like this before, so I didn’t really know the rate. You guys can decide for yourself if this is expensive or not. All I know is I needed my place cleaned up. I called them on Friday and was able to get them the next day which was pretty cool.
So on that day 3 people came… the leader spoke English and the other two only Spanish. I explained to the leader what I wanted cleaned and she relayed it to the other two. After she told them, she left the two at my place and headed out.
The cleaning they did was so-​so. I have a little patio area with a wooden fence around it that was really dirty. They ended up cleaning each piece of wood and doing a pretty good job which was cool. The bathroom had some mold stuff growing on the shower door which I thought could have been done a little more thorough. What impressed me was how clean they got the refrigerator. That thing had something growing in there… and it wasn’t food. So that was perfect.
So overall, I gave this place 3 stars because the two girls really tried to get my place clean even though it wasn’t perfect. Next time, I probably will try another place or do it myself.