Mobile Kangaroo

Great service! Knowledgable, courteous and professional. They explained they are an authorized Apple service provider and therefore use Apple parts vs third party providers. They even allowed me to come by after hours when I couldn’t activate the phone they had repaired (which they ended up replacing instead)! Will definitely use them again.

Grew place to repair your mobile device! Service was good prices are reasonable. Would definitely go back but hope I won’t have to!

I’ve had my beloved iPod classic for 6 years now and as a cyclist and a runner, I essentially NEED music to function on a daily basis. On Wednesday I noticed it was only outputting sound out of one earbud. i tried multiple headphones to no avail. not only did I have to wait an hour and a half to set an appointment at apple almost a week in advance, but they wanted to charge me $ 299 to repair it. a friend recommended mobile kangaroo, and since its only a block away from my gym I called them up and gave it a shot. I believe I spoke with Steven, he was very helpful and informative. he answered the phone promptly at the exact moment that the store opened. he warned me that it’s difficult to repair iPod headphone ports without aesthetic damage, and told me right up front how much the cost would be. he told me to come in that day to show him my problem. when I got there I explained to him that I was going on a trip on Thursday and needed my music on the plane, so he ordered my parts express so that I wouldn’t have to wait ! ironically the part shipped from the very place I’m visiting on vacation, my mom’s hometown of Franklin, Wi! with the coupon it only cost me $ 76, and as soon as the part arrived it only took two days to fix. I was running late getting to the store on time to pick up my iPod, I called to tell them I’d be late and Steven said he would wait, and for me to just call the store when I arrived so that he could let me inside to pick it up. he told me to test it out and take a good look before I left to make sure I was OK with the outcome. my iPod is in perfect working condition, with no noticeable aesthetic damage. service was courteous, prompt, and efficient. My iPod is like my baby, so I’m very pleased with the service I received :)

Sent off an email through their web site to see if they could change a battery in my HTC One M8, knowing it’s theoretically a «non-​replaceable» type, and it can be a bit hit or miss whether someone with the tools can do it, especially with an HTC, which IFixIt gives a repairability rating of 2 out of 10.
Surprisingly, I got an email back a few hours later from Ted, even though it was well outside business hours. He suggested using a genuine HTC battery and said he’d try to get priority shipping to get it there for Wednesday, the earliest day I’d be able to come by.
Sure enough, Wednesday came around and I got a call that they got the battery. I drove over and they managed to replace it while I got my hair cut nearby.
Unfortunately after I got home, I noticed the microphone wasn’t working well after the repair. A couple more emails, and Ted reassured me that they’d take care of it.
I stopped back in on Saturday, and it was a matter of about half an hour to get it sorted. (The HTC speaker grills are glued down, and a little adhesive was plugging the mic hole. So it just needed to be disassembled, cleaned out, and glued down again.)
All told, I’m happy that my phone will keep working a while longer, for a fair price with friendly and helpful service.
If I could make one suggestion, it’d be to run a phone through a quick, full set of checks before giving it back to the customer to avoid such trouble, especially with difficult phones like HTCs. Checking all the buttons, making and receiving calls, and playing videos with both speakers working, if applicable, might be a good idea.

Polite, honest and knowledgeable is what the store employees are at this place. My husband called and spoke to Elias. He was a big help on the phone. So I went in to bring the phones and Stephen helped me and he was very professional and even gave a little lesson to my teens on tips to better care for their phone. I was impressed and thankful because fixing a phone is cheaper than getting a whole new one! Their prices were good too! I will definitely make this the place to come and do business with again.

Mobile Kangaroo has screen repairs down to a science. My mom cracked her screen on her iPhone 5s this morning. After assuming that the phone was beyond repair (a third of the screen didn’t work) and deciding whether to replace it with another 5s or the new SE, I decided to see if Mobile Kangaroo would be able to fix it. They made it seem like it wasn’t a problem and had the repair done in 15 minutes. As somebody who has trust issues with any iPhone repairs outside of Apple and their stores, I would recommend Mobile Kangaroo to anybody that needs an out of warranty screen repair.
Note: You cannot combine the Unilocal check-​in offer of 10% off with the Unilocal $ 10 for $ 20 coupon. Choose wisely. The 5s screen repair was $ 95, so the coupon was the cheaper route.

Was contacted very quickly after my last review. I brought the phone in on Monday and all the water damaged was fixed for free and available before the end of that day. My phone is working great now, the screen has a watermark on the right corner but I can definitely live with that. They still did offer to replace the screen for $ 80 the next day. So definitely recommend now, they handled everything extremely well, professionally and quickly! Very glad to be their costumer!

This place is amazing! I first went next door to a repair shop called fast repair where they broke my phone even more and then tried to sell me another one saying that the phone is Un-​repairable.
Within 10 mins this place fixed my phones cracked screen and the damage that fast repair caused. I will definitely be using mobile kangaroo for any future repairs. Honest, reliable, and professional, exactly what I’m looking for in a repair shop.
Fast repair can take a lesson in integrity from these guys!

They always have the screen in stock. Fast and prompt! I like their customer service.

I took my iPhone 6 in today to have the screen repaired. There was no wait and Eli fixed the screen quickly for me. Both Eli and Stephen were very polite and the overall experience was above satisfactory, in fact I’d give it an A. I highly recommend this place.

was great now is rip off place!
I went there about 2 years ego the service vas good
last time went there for a data backup the told me that they must replace the screen in order to have access to my data they will charge me 130 $
walk out and went next door they did it for free!
WOW!

My first visit was to get my phone’s screen replaced. Service was quick and the job was done just as described.
Didn’t give it five stars was because of my second visit. After replacing the screen, the sensory of my phone is a little delayed (not super noticeable but it’s obviously different from the original screen). I visited to see if there’s anything they could do, and the staff was pretty impolite when telling me that’s it’s most likely the «software» of your phone, and nothing to do with the screen replacement. Maybe that’s true, maybe not — but maybe take some time to see if that’s indeed the case instead of brushing me off so quickly?

Came in today after dropping my phone as I was running down the stairway of my hospital. My iPhone 6 screen was completely shattered. Found this store after a quick Unilocal search and decided to give it a go. Compared to other stores, the price was perfect and the customer service was even better! $ 120 total ($ 100 after the $ 10 for $ 20 coupon!) plus lifetime warranty. They fixed my screen right in front of me within 15 – 20 minutes. Definitely will recommend my friends and family to this place in the future!

These guys are great. They fix your phone on the spot and are knowledgeable and friendly. Tech Stephen fixed my galaxy S4 and I highly recommend using this company.

The place is good and they repair my phone very fast.
but the work that was done on my phone is not that great. i can see some things are still wrong with the screen. wish it was done right the first time.

I really have to recommend people to go else where. I took my Nexus 4 here to get fixed after it fell and the screen cracked. Mobile Kangaroo was able to replace the screen but in the process they rendered the front camera hardly useable. The front camera, which was 100% fine prior to the repair, now has tons of dust and the video and images from it look awful. When I took my camera back to the shop they cleaned the dust but said there was nothing they would or could do to fix it permanently; instead I should get a case which would stop the problem. Well, I got the official bumper and dust still got in the front camera.
In retrospect I wish I went else where to get my phone fixed.
Note that this occurred about 1.5 years prior to my writing of this review and I am just now getting around to it. And I obviously haven’t forgotten.
Update:
Addressing the owner’s comment: this 100% happened at Mobile Kangaroo and not the shop near by; I’m not sure if readers can see but I bought a Unilocal deal for Mobile Kangaroo so there is no doubt I have reviewed the correct business.

When i walked in, Teddy Lee greeted me with a big smile, service was excellent, flexible prices,
and very quick service, i can’t be more than happy to get my phone fixed right away. I would recommend this store to as many friends as they ask in the future, this one will always be the first one i get help from when my cell has any problems, even though i hope not in the near future.

This is the best customer service and expertise I could have expected. I would trust Ted with all of my mobile issues before the I.T. department at my work. He took the time to explain and show me what was going on with my iPhone 6’s water damage.
Although the iPhone could not be fixed, he gave it the best shot to be fixed because of the knowledge and expertise. The people at the apple store are only interested in getting you to switch to a new phone.
I will go to Ted and Mobile Kangaroo if and when I have future iPhone or mobile repair needs. With 4 devices in the family, it will eventually happen, I hate to say.
Highly recommend!!!

I found Kangaroo by accident. Much like how I broke the display on my Samsung S4 by accident… OUCH!
When I dropped my S4 on the payment, I feared the worst and when I picked up my phone my fears were realized. Cracked and ugly leaving me feeling very stupid. At least the phone still was functioning and with a quick search on google I called the first place listed who quoted me a price for repairs.
I made my way to the repair place, but when I pulled up I found two cell phone fix it spots. I could not remember the name of the place, so I walked into Kangaroo first where I met Ted. He looked over my phone and quoted me a price and exactly the process they would use to repair my device. It was slightly higher than the other place. He explained what the other places process would probably be and it really didn’t appeal, but he did encourage me to go over and inquire with them anyway.
I took his advice and headed to the «other» shop, and sure enough the process described by Ted was exactly what he said. Now I am sure it’s «fine», but do I really want «fine» or do I want my phone back to the way it really was? Ted at Kangaroo was able to place original Samsung parts on my phone for slightly more and made my phone look (believe it or not), better than when I walked in. He replaced the entire front, including the metal edge (mine had some nicks and dings that are now gone). My phone functions just like new.
For the record, since having my phone repaired the staff at AT and T in Belmont told me they send everyone to Kangaroo for phone repairs.

Scouted for the best deal I could find for replacing my cracked iphone 5 screen… there is no better deal than the one offered at Mobile Kangaroo (in the peninsula anyway). I got my phone back in better-​than-​expected condition within 30 – 40 minutes. I also had some water damage behind the screen, but they were able to clean it so my screen is literally as good as new now! No visible signs of water damage anymore. The part under the screen was also jutting out, and they popped it back in. All of this was done at no extra charge.
Excellent customer service and a job well done.