Lenscrafters

I concur with the other reviews of this store. With so many other eyeglass factories with higher ratings, why come here. And the prices are high too.
I learned my lesson and won’t be returning.

I had a great experience here, they are very talkative and friendly. I came in looking for glasses because I was in denial that I needed them. I have an HMO vision plan so my copay was cheap and paid a little extra for my lenses, I picked out Michael Kors frames that was fully cover since my insurance gives a price point to cover. They said my glasses would be ready in an hour since they do in house. I left went to run some errands and about 30 mins after leaving I got a text saying my glasses were ready. After wearing them a few days I took them in to be adjusted because the pieces were digfing into the bridge of my nose. Now 10 days later I came back in because the glasses were straining my eyes. Since Im within the 30 days they scheduled me an appt. to figure out why its doing that. So far it has been a great experience. Im not sure why this place has so many bad reviews.

Incompetent or dishonest? Either way, they are incredibly overpriced. So one of the opticians told me I could bring in my own frames, and they can custom make the lenses. She quotes me a price (which was outrageous), and proceeded to enter the order into the system. After several minutes of her making calls and going back and forth to the lab, she stared at the screen, and then at me, and then told me she couldn’t make lenses for my frame because «the system wouldn’t let her do it»…after all of that time and trouble. Personally I think she quoted me a lower price than she should have, and didn’t have the courage to just tell me. Either way, I won’t come back to a LensCrafters again. Seriously, check out Costco… I paid about a third of what LensCrafters wanted to charge me for lenses.

Save your time and go somewhere else. They only have one eye doctor, which means you’ll wait a LOOOONG TIME. I went in to get my contacts fitted which usually takes 5 minutes but I had to wait 2.5 hours, which is unacceptable. After doing business with LensCrafters for a couple years, I’m think of switching to a more private clinic. SAVE YOUR TIME!

We had gone here thinking it would be quick and relatively inexpensive to have lenses replaced. First, you get the lenses in about a day or two, not about an hour. Secondly, there prices are crazy! I was quoted $ 379 to replace transitions lenses on sports glasses. When I asked how much for a brand new pair, it was $ 279 (they actually sell the exact same frames there)! The manager was a jerk when I asked about the pricing. Fortunately, I took my business to Absolute Optical in San Mateo and got the lenses replaced for $ 180, and the service was 1,000 times better. Take your business elsewhere.

My experience was truly outstanding. I can honestly say I haven’t had that high-​level of customer service in quite some time, just excellent! Dr. Kim Villegan was top-​notch! I will definitely be coming back.

Got same day appointment for an eye exam, which is why I’m giving them 1 star. After my exam, I gave them my sun glass to add power to it. They took 3 weeks to return my sun glass. Worst response time. If you giving your sun glasses be prepared for long delay.

I am sitting here waiting for my exam, I’ve been here 50 minutes and had 3 tests with a very nice assistant but the 3 tests took only 10 minutes total. I have yet to see Dr Kim Villegan. I now remember why I don’t come here anymore, this happens to me every time, though Dr Villegan is very nice this is not enough for me to waste my time away from work or other personal matters.

Service here is horrible. I was told to come in to get my frames changed out, as the one that was given to me were scratched. The frames were ordered, however, no one followed up with me when they came into the store. I called to confirm that they received it. They told me to come on down and it would take 2 minutes to get the frames changed out.
I came into the store and waited at the register. All associates were busy helping customers, which was fine. However, when one associate was finished she took a customer who just walked into the store and neglected to ask me if I had been helped. She told me she would be with me in a minute. I was fine with that. After another 10 minutes of her helping a customer, she goes on and helps another person who walked into the store and again ignored me. Finally another associate told her that I had been waiting a while.
Now I’m sitting here and waiting for them. They don’t know where my frames are. It’s been an hour and I’ve yet to be helped for something that should have taken only «2 minutes».

Hate having to get glasses after 10 years from laser surgery, yet had to. The place was pretty busy with two events going on, I was happy I made an appointment before hand by phone. Took a bit just to say here for my appointment. Once I did get through they were very nice. I spoke with the doctor about just wanting glasses for driving that tinted. He showed me he’s discussing the pro n cons. Really nice guy, even threw in a few jokes. Then dilated my eyes and showed me to the sales rep. With the dilation and crowd I was slightly off. Showed her the ones I wanted and eager to leave. When I picked up the glasses, I realized I didn’t tell the sales rep I wanted sunglasses that tinted in the sun. I was slightly disappointed so asked about the 30 day guarantee (of course she didn’t bring it up, but can’t truly blame that). She said no problem she can change and give me what I wanted. I was really happy to get the addition, yet the comments are right a bit more expensive. Happy they helped changed my order even when they were made and ready to go.

Excellent service today and every time I have come in to this store over the last 5+ years. I get my eye exams here, have been referred to a specialist from here, get both my reading and sun glasses from here, bought the glasses repair coverage from here (and used it successfully!). These are good folks, hard working and they provide great customer service. I highly recommend you stop by and check them out.

The place is expensive i mean i know name brand frames are expensive but theyre just glasses. I went to get my glasses repaired didnt get a call back end up calling them. Then they end up putting me on hold for a bit too long. Then when i kept calling they kept returning me to voice mail. They really need to get some better customer service.

I Lost my eyeglasses several days ago and haven’t had the time to make an eye appointment with my eye doctor so I decided to dropby at the nearest lenscrafters branch from my workplace. Although, the place was full house, two staff (unfortunately, I wasn’t able to get their names) both asian (one male, one female) were efficient, friendly & accommodating. The male staff did an excellent job of prioritizing my eyeglasses and it was ready for pick-​up in less than hour, to be exact it was 40 minutes ready. YAY! I won’t be driving home blind as a BAT. Definitely, lenscrafters was a lifesaver!

Our family has been going to Dr. Villegan for a few years now– frankly, she is the only doctor worth seeing at LensCrafters. Recently, I called to make an appointment for my daughter specifically to see Dr. Villegan– when my daughter arrived at LensCrafters, she was told that she would be seen by Dr. Hsu instead because Dr. Villegan was not around. No one called us to let us know that they switched doctor on my daughter’s appointment.
Dr. Hsu was unprofessional and inappropriate during the course of the appointment: he commented on how nicely dressed my daughter looked and asked where she was going to afterwards, he made remarks saying that my daughter has a very young face and will have difficulty gaining respect in the workplace. Comments about someone’s appearance, outfit, etc are off limits, upsetting and cannot be tolerated. The appointment needless to say, made my daughter feel extremely uncomfortable and uneasy. We are very disappointed… and definitely won’t be going back.

Amazing that this place stays in business! I’m a long time customer of Lenscrafters in various areas of the country (all along east and west coasts) due to frequent job relocations and have always had favorable experiences.
This place provided the worst customer service and professionalism I have ever experienced in any health care environment. Arrived 15 minutes early for my appointment, was not acknowledged until I asked if someone could check me in, went downhill from there and left after waiting over an hour and half with a few insincere platitudes such as «two more minutes», when another 15 went by. Examples of inexperience, ineptitude and just plain inconsideration for customers are too numerous to mention and I feel they’ve wasted enough of my time.
Stopped at a nearby department store after leaving and mentioned the unbelievably poor experience I had. The cosmetic counter representative who helped me, actually said this location is known for the worst customer service and suggested I go to the Palo Alto store. Hard to believe you could do worse elsewhere!
Driving home manager Sherri called me with seemingly sincere apologies and lots of excuses, which at that point I was not really interested in hearing. Especially when she couldn’t come out to speak to me in person when I was there, though I asked and waited for her. Avoid this Lenscrafters.

Bad experience its been 2 months for my contacts to be order. Because they keep on scewing up. On the size. I will not. recommend anyone of my friends and clients to this place… Horrible

I requested to have my Rx faxed twice and never received it. Also, at the time of my exam they had me pick out a pair of glasses after the eye exam and after dilating my pupils making it extremely difficult for me to see and pick anything out.

Being helped by Laurie by far saved the bad review. All I came for is an adjustment on my glasses … Noone seemed like they were interested in helping me when I walked in. soon as Laurie came in the door she asked for whoever needed help and fixed my glasses in a minute … thanks laurie

This is a review for an experience I had last year. I had an eye exam & got new glasses. The whole exam process took TWO hours. At the end I was told everything was taken care of. I left the mall… with my pupils dialated. When I walked outside I realized they hadn’t given me those special sunglasses. I could barely see. Luckily I was able to run to my car which was parked in a garage and out of the sunlight.
Oh and the glasses don’t take an hour… they take 10 days.

The 2 stars are only for the Dr.‘s who is awesome. The staff is ridiculous they deserve negative stars, they never know what they are doing and are never able to help. I ordered contacts and only the left eye came in, they told me they would call when the others came in within a week…6 weeks later, yes 6 weeks later I had to call them and my contacts still were not in. I complained and they got the doctor to give me extra samples, and again they said they would call when the samples came in within a few days. 3 weeks later I have to go in and they asked if I wanted to order more. HA! I would never order contacts ever again from them.
I would stay away.