Laurelwood Veterinary Clinic

Don’t take your dog here! I needed a vet check to take my dog on the plane so I went to this vet since I was new to the area and the clinic was a couple of blocks from my house. The veterinarian Dani Weber was afraid of my German Shepherd Dog. She didn’t perform any health check of my dog, gave me the certificate and charged me. Unethical.

I have been using Laurelwood Vet Clinc with my first pup for 17 years, and my new puppy who is 6 months old. I love Doctor Weber, Robert and staff. They have always been great with my dogs, give great care and advice and are always there to answer any questions.
They were closed during the holidays, but Dr. Weber got some results back from a recent test. She was concerned and personally called me to get my dog on medication right away. We spent a whole day going back and forth trying to find a place to get the medication (since Laurelwood was closed and Dr. Weber was out of town), and Dr. Weber did all that she could to make sure my puppy got her medication.
Laurelwood has always acted this way, with past experiences with my first pup and now this dog — they go they extra mile and care about your dog’s health and well being. I completely trust their recommendations and know my dog has the best care possible. I live down in Santa Clara, but still make the trip up to San Mateo for her vet needs — Laurelwood is that good!

You can’t even get anyone on the phone at this place. I have now called twice over the last month, both times went straight to voice mail. The first time they called me back at the end of the day on an issue that was urgent, with some unintelligible explanation about how the phone system wasn’t working properly. Too late, I had already made other arrangements. The next time, I called to make a routine appointment. Voice mail again, no call back. Thanks, I will take my business elsewhere. What an odd way to run a business!

If I could give a lower rating I would. Dr Webber is perhaps the most emotionally unintelligent, unprofessional, and uncaring service provider we have ever encountered. I’ll skip the specifics of an unbelievably unprofessional encounter we had with her. Suffice it to say, I feel a moral obligation to the community to give this rating.

The Veterinarian here has absolutely no bedside manner and does not welcome too many questions. We will not be coming back with our dog.

Dr. Weber and Robert make my dog’s visit to the vet comfortable and stress-​free. They easily earn 5 stars for their loving care always given during appointments. I rated them a 4 only because I wish they were open on an occasional Saturday for convenience sake – however, I do appreciate the fact that they offer later appointments one day a week! I wouldn’t use any other vet because I know my dog is loved and taken care of at Laurelwood!

We recently bought a Labrador puppy. She was instantly a family member… so OF COURSE we only wanted the best for her. She has been to Dr Weber for all of her shots… and more recently spaying. My husband and I laugh because after all of that… she LOVES going to visit Dr Weber and her staff. She is still a puppy (currently 5 mo’s) and so is full of energy. The entire staff always act like they love her visit as much as she loves visiting them. That is key to us… because it speaks volumes about how they must treat her when we can’t be present. Dr Weber spends plenty of time answering all of our questions and helps us to feel assured that everything is going great with our new baby! I am very pleased with her and highly recommend them!

Hello Everyone,
i am posting this review after i tried to talk to this Arrogant Dr.Weber.
she hired a someone here name is Marie, and she doesn’t posses the basic skills of customer service or know how to deal with emergency request concerning our pet.
here is what happened we were travailing and wanted to put our Dog in a pet hotel, we tried to call the clinic over 20 times yes 20, and no one ever answered, we had a flight to catch and the pet hotel won’t accept our dog until we verify his shots, finally Marie answered and when we said we have been calling for 2o times she said she was with a customer then she put us on hold, after 10 mins waiting we called again and marie answers and say sorry we are closed REALLY!!!
we almost missed our flight we got frustrated how come aclinic hire someone don’t know how to get your record, as someone from previous review said they are dinosauric they don’t use computers all Paper «SAVE SOME TREE PEOPLE»
today i went to the clinic to talk to Weber and explain what happened, after she sent us a letter saying that they can’t help us anymore??? WHAT? coz marie got scarred that we complain and she look bad so she went to her boss and side we insulted her?
and Weber believed without reaching out to ask what happened or do anytime of customer service behavior to try making their service better.
So while is was talking to Jassica doctor Arrogant came and was very rude and disrespectful to say we were so frustrated on her employee, hell yea your employee don’t know what she is doing and you job is to train your people not to be rude to customers but hey they do what there boss does.
All that plus honestly after we went to another clinic realized that Weber charged so much more for nothing, every time we go she look at our dog for 5 mins and thats it, they just wana take your money.
If you like your pet never go there coz one day you will have an emergency and they won’t care and your pet will die.
Search for another clinic people,…

One of our dogs passed away, and later we got another puppy, so back to 2 and they still both got taken care of by Dr. Weber & her team. They really helped and supported us when we lost one and they are wonderful to the new puppy as well. This is definitely the «go-​to» vet I will recommend.

I have been taking my dogs to Dr Weber for over 10 years. My family and I have taken our labradors there for all their needs including when one of our labradors had 2 litters of 10 puppies each (we took all 10 puppies from each litter there for their first shots, check ups, and dewclaw removals as well!).
Cindy and Robert are so welcoming and helpful and patient. They always help our dogs feel more at ease when they are nervous by petting them and giving them some treats. Dr Weber always answered all our questions and was very thorough. She has provided amazing care to us and is always honest and never tried to encourage us to do anything unecessary for our dogs. They also always fit us in immediately when we have called them with any sort of problem that came up with our dogs. Overall, Laurelwood Vetrinary Clinic has been wonderful!

I have been going here for20 plus years. I have never had anything but the best treatment four my 5 labs. She is very through and the staff is excellent. She doesn’t try and sell you services you don’t need.

I’ve been bringing my cat and dog to Dr. Weber for 7years now and I’ve always received the best care possible from her and her staff. This past week my Pekingese was sick first thing Monday morning, she took him right away, determined he was an emergency case and immediately referred him to the closest emergency clinic. She made the right call at the right time and saved our beloved dog. Thank you Dr Weber and staff.

I just took in my other dog this morning. He is a bit difficult to work with as he has anxiety and tends to bite when he is nervous. He had a growth on his back leg. Robert was able to gently but firmly hold my dog while Dr. Weber looked at the growth. She told me it is probably benign and to monitor it for a month. If it double in size, she’ll remove it and biopsy it. Then she updated his rabies vaccination and clipped a long nail (my dog’s biggest fear –the nail clippers). Miles, my dog, left happy, doing his tricks, full of treats, and without a care in the world. And I only had to pay $ 83! That NEVER happens at a vet! Once again, I find this office to be friendly, affordable, and efficient. Thanks gals and guy!

One waiting room for dogs, and another for cats, rabbits, pocket pets. What a great idea!
Daisy, our dark brindle Boxer, was always glad to visit. Dr. Weber gave Daisy the best preventive care, including diagnosing and removing a tumor, and keeping her gums from growing over her teeth. Daisy recovered from both procedures very quickly and with very little pain, thanks to medication provided by Dr. Weber.
The office staff always made sure Daisy got treats when she asked.

I have seen some poor reviews on this site, and therefore felt compelled to note that I have been bringing my dog Vinnie to Dr. Weber for 10 years now, my other dog Ruba for 8, and Rocky for 6. I have found Dr. Weber to be knowledgeable and always «spot on» with her diagnosis. All 3 of my dogs have gone through major illnesses/​surguries throughout the years, and Dr. Weber and her staff have always been compassionate and helpful. Dr. Weber has even given me her cell number to call her at home over the weekend if I had concerns! In adddition, the staff is very friendly and clearly love animals. I would highly recommend this veterinarian clinic to anyone.

I visit Laurelwood Veterinary Clinic every six weeks or so to have my rabbit’s nails cut. I was surprised and pleased the first time I went to find out that Dr. Weber does the trims herself. My rabbit does not like being held, but Dr. Weber always gets us in and out fast and she’s never cut too far. Not having to battle with the bunnyman myself makes the drive from Millbrae worth it. Dr. Weber always weighs the rabbit before doing the cutting, so I’ve been able to observe his weight (no problems thus far!). The front desk attendant, Cindi, is funny and clearly loves animals. My interactions with Robert have also been pleasant. I would def. recommend this clinic to anyone looking for rabbit care.

I love this place. I’ve been taking my cat here since we adopted him from the Peninsula Humane Society five years ago. Contrary to what other reviewers have said, I actually like that the appointments are fairly short. The appointments always starts on time, I’m able to get my cat through the appointment very quickly, before he gets agitated, and Dr. Weber always does a very thorough examination. She has always been good about answering my questions and I always feel like my cat gets a lot of attention. When my cat had a bad bladder infection a few years ago, Dr. Weber did a great job of diagnosing him, telling me what I needed to do and getting him the right medicine.
The rest of the staff (Cindi and Robert) are very nice and helpful. Robert even gives my cat little toys to play with when he is acting nervous. I have also found their prices to be really reasonable.
I’m surprised that some reviewers didn’t have good experiences here as I’ve always found them to be great. I even drive my cat down from the City for his appointments (after having an awful experience with the Nob Hill Cat Clinic, don’t take your cat there). I’m very happy that I found this vet.

Thank god they got rid of that stupid and rude young receptionist.
We stopped going there for about 2 years even though they are practically across the street from where we live.
About a month ago I was walking by and realized they had a new older receptionist… so I decided to go back. The women is really nice… I think she said she used to work here before, she is really kind to both pets and owners. Robert, Dr. Weber’s assistant is really good with pets and Dani (Dr. Weber) is also a very good vet.
About 3 years ago my dog required a big intervention, after working with the dog for a while she admited she was not the right vet for the job and referred us to a local surgery center. I really respect a veterinarian who is not just about money (few of them!). The operation ended up costing us over $ 4,000. But Dani felt better referring us to a specialized center. Well my dog fully recovered from the operation, thanks to the referral of Dr. Weber.
It’s too bad they had this rude receptionist before… but now everything is great… I strongly recommend them… as long as they don’t bring back that receptionist from hell!
Cheers,
MjR

I brought my hamster in cuz he had eye boogerage that was crusting over so that sometimes he couldn’t open his eyes. That and recently he’s been falling over randomly. and kinda hobbling around.
We had an appointment to see Dr. Weber.
We arrived early to fill out paperwork… then we were brought to a room by a Vet tech (i assume)…and then my hamster got weighed. I guess all Vets put small rodents in tupperware on a scale to weigh them. Then we waited only a short time and Dr. Weber came in.
I introduced myself and then she took a look at the ham. I told her about the eye boogers, and she could see for herself that they were a problem. (one eye was sealed shut) so she got some warm water and some gauze and started to try to wipe away the crust. After that she got some ointment and told me to rub it in his eye 2 – 3 times daily. She demonstrated how to do it and she was very gentle.
I asked her about my hamsters legs, because he had been falling over randomly and hobbling around… but she looked at his legs and had him walk around on the examination table and said they were fine.
I asked a few other questions and she answered them. I didn’t learn too much new information.
and that was it. Then she left. and i kinda didn’t know what to do, so i waited until the guy who took my hamster’s weight told me to go out and pay.
After our visit with Dr. Weber, I went out to pay and Cindi asked to see my hamster. So, we took him out, she spoke to him and cradled him in her hands as she told me stories of the hamsters she used to have. Then we put him back in his house and she kept watching him and talking to me. He has one of those purple yet see-​through houses… so inside, he fell over and right away, Cindi asked me if he’s always done that. So i told her that was part of the reason I went to see Dr. Weber… and I asked for her opinion on it, and she said «i’m not the Vet»…yeah, but the vet didn’t say anything about it! sigh.
I think i stayed and talked to Cindi for about 10 mins after our visit with Dr. Weber was over. She was very personable and helpful.
$ 50 for the exam (geeze man) and $ 21 for the eye ointmentdd (this tiny tube… hamster size)…$ 71 later, he has less eye boogerage and is still hobbling around and falling over occasionally. but at least he can open his eyes now… even though one eye is cloudy inside. poor guy.
He’s only about a year and a half (on this note, Dr. Weber said he was old but Cindi said he’s pretty young considering she had hammies that lived up to 3 years…) so technically he’s only mid aged and having problems already? ah, gettin old early. so sad.
I went to see Dr. Weber on thursday, and today (monday), she called me to follow up on Gus. I thought that was so nice! She asked how he was doing and i told her. I asked her about his dandruff (cuz he didn’t have it before) and she said maybe i could put vitamin drops in his water, since he’s getting older and it would be beneficial… so that was helpful.

I’ve been to this vet 4 – 5 times so I have given them a chance before I came up with this 1 star review. So I feel my evaluation is fair. Each time I’ve brought my dog in to see Dr. Weber she did not seem to do a thorough examination, and she always seems bothered when I ask more questions.
The last straw was recently I brought my dog in because I was worried about something in his eye. Dr. Weber looked at my dog for 5 minutes. YES that’s right only 5 minutes. Her diagnosis was that the problem could be treated w/​surgery or I could let it go until he needed surgery. In any case, YES I said she only looked at him for 5 minutes, and that cost 50 bucks.
I would like to mention this vet Does not open on Saturdays, and they don’t have COMPUTERS for your pet’s records. This vet is good only for senior citizens who don’t work w/​computers and can come by any day of the week.
Now I don’t want to put anyone out of business, but really.…if you LOVE your pet, you should really research a vet and understand what kind of care you want them to receive. I didn’t do that much research and just went to this vet because it was close to where I lived.
I feel Dr. Weber does not have any kind heart towards animals, or it could just be dogs.. .I don’t know. I only had good experience w/​Robert (recpetion person) who was totally caring and explained all the cost very well. Him and Dr. Weber are like night and day.
In any case, I’m sure there are better vets out there beause I’ve been to better ones.