Lakeshore Landing

Parking is okay, like how there’s extra parking for guests. There’s an absurdly huge candle at the entrance level that just destroys every scent imaginable. The hallway décor reminds me of a senior citizen’s home. The apartments seem well kept.

We love our beautiful apartment and gorgeous surroundings. A home perfectly located in the Bay area, close to San Francisco and SFO airport. Our favorite part is being able to go for a run or walk the dog along the lagoon.

Great community, great apartments! The leasing office is always courteous and helpful. I’d recommend to choose an apartment with water view. The sunset every morning over the water is just amazing — makes it so easy to get out bed :-) The updated apartments have great colours and appliances and the layout of the apartments is great and leaves lots of options for furniture.
Only negative point is noise that we get from our neighbours upstairs. But haven’t found a single place that has great isolation and acoustics. Was the same in our previous apartments.

This place is a JOKE worst customer service in the office. Worst management I ever saw, parking sucks/​rent is very high .Not a great place for family with kids. I highly recommend stay away from this place.

I lived here in ²⁰¹⁴⁄₂₀₁₅.
Location: Good
Very close to 101 Exit, Hillsdale caltrain station about 1.2 mile. Bus stop close by.
Traffic is worse in the evening on Hillsdale blvd.
Leasing Office Staff: Good
Kept changing but didn’t face problems like other reviewers mentioned. However, one persistent problem was locked office during business hours. There would be only one member and if he/​she is not in office because of visitor tour or something else, then office will be closed with a sign saying to come back after 1 hour. It became habit to visit office at least 2 – 3 times in a day before I can see an office staff.
Community: Good
Decent sized gym and two swimming pools. On backside there was nice lake & jogging trail.
Apartments: Good
Reason we chose lakeshore landing was newly renovated apartments. Utensils were brand new. Kitchen was fully renovated. It was good. Our apartment had washer-​dryer, one walk-​in closet in bedroom. Not-​so-​good part was just one closet in entire home, no ceiling fan in bedroom and no cooler.
Private Parking: Very Bad
Ground floor of each building has private parking spots. Entire floor has lots of pillars that requires careful parking. And unfortunately our spot was between four big pillars. Some spots were so close to the entry door that scratches from people passing by were imminent. And to make it even worse, automatic lights of parking lot didn’t work most of the time. So it was very dark by late evening. Also parking remote was annoyingly huge and looked like made in 80’s.
Public parking: Hardly available
Community has plenty of open parking spots. However, they were hardly available. By 6 pm all slots were occupied. There was road-​side parking as well.
Service: Excellent
Filling service requests, Paying Rent over Online portal was easy. Service requests was processed usually within a day.
Rent: Reasonable
One more reason we moved to Lakeshore was, rent was reasonable compare to other communities in foster city. Our rent increased by almost 10% at the end of lease.
Move-​out charges: Bit high
Got about 100 $ back on 400 $ deposit.
Utilities charges: Reasonable
About 80 $ for trash, sewer, water.

Update… a port-​a-​potty has been placed in front of the gym window. It smells like sewage in the gym. I wonder if this poses a health risk? Can you contract E. coli from breathing in excrement?

This review is purely based on our interaction with the leasing office back in May. My wife and I were looking for a new apartment, and happen to find this community.
We almost singed the lease, but we gave it up for various reasons:
1. The leasing office was not responsive at all. They didn’t fulfill what they promised (promised to call the day after, but that phone never rang). It was also impossible to talk to them through the phones (I guess they just never pick it up… and their phone system was so annoying.). This was the major reason we chose not to live here, since we didn’t want to be in the situation where we need to call millions times to the office to get problems resolved.
2. Rent is high even for a very tiny 500 ft unit. But the price is high everywhere, so this might not be a big downside.
3. Strange smell in the hallway, maybe you should replace or clean the carpet in the public area more often?
4. The design of this building. There are garages on the first floor for each building, it could be noisy when cars leave/​enter the building.
On the good side, this community is conveniently located near the highways and is close to downtown san mateo and a lot grocery/​shopping places. The interior of the unit seems to be renovated.

Staff is friendly, however rent is outrageous for a place with no air conditioning, my first summer living there was horrible, I rented a 1 bedroom for $ 2,223 and they wanted to increase my rent to $ 2,500, I decided not to renew the lease and they decided to give us a hard time moving out by pro rating the rent to try and suck every penny they can prior to us moving, I was very disappointed

I would give them zero, but that disparages zero. This complex is the worst run, most run down, over-​priced piece of garbage I have ever lived in. The property is in constant disrepair and the «amenities» are not even close to what they advertise. Here is a list:
Building construction is typical for something in the 70’s. Windows are single pane, highly drafty and do nothing to block out street noise. The screens in the windows are gapped so when the windows are open, flies and mosquitoes fly in a pester you all evening long. the sliding screen doors are of a particularly bad design and hop out of the track in so much as a pine needle lays across the runner.
The large two bedroom, two bath apartments on the top floor have a horrible living room design. If you have a standard couch and recliner, forget having a dining room table in the tiny little cubby that is left. I have a 24 inch wide computer desk there and a small chair. All of the space is in the bedrooms, which are nice and large, but frankly two master bedrooms is a waste of space and the living room certainly could have been laid out more efficiently to make it homey. Instead we feel like it is constant battle of clutter and stumbling over each other just to get comfortable.
There are literally two electrical circuits for all of the outlets in the bedrooms. Forget trying to work out of a home office in the living room areas or den as you will be resetting the breaker every ten minutes unless you have a mac mini and a squirrel powered generator to keep it lit.
Internet access is horrible. This is probably a combination of Comcast and the apartment. It took almost a year of constant bitching to get the complex people to get the cable provider on site to fix the issues (finger pointing issues between the two).
Hot tub, when it even works is more like a tepid tub that is filthy on a good day, wait. out of a year’s time, it has only worked about 2 months. Recently, they made a big hullabaloo about fixing the cracks in it that caused it to leak, but guess what these idiots did… they had it re-​plastered without testing where the leak came from. They spent app. 5 k on the fix, only to have the thing still leak. Now, it appears they will have to tear the whole thing out to fix a busted pipe in the concrete. want to guess when it will be back up and running, probably not this year…
The small pool by the hot tub is advertised as being «heated» for part of the year. Never has that been true.
The elevator in my building looks like something out of new jack city. The laminate veneer was pulled off the backing material and has been like that for 16 months since it was first reported.
Security among the amenities area including the laundry is lacking, someone broke into the laundry room by jamming a screwdriver into the lock and prying it out. this exposed they laundry area and the gym to theft and potential damage. I reported the lock to management and it stayed broken for three days.
Appliances are shoddy and ill performing. Our stove went on the blink for weeks and when I asked for accommodation to compensate for the fact that the place is a rat hole, I was told they would fix my piece of crap appliances or replace them with tired old units from the remodeling jobs they were doing.
Lastly, the management, both locally and corporate are among the worst possible group of people you can imagine. It isn’t that they are overtly mean to your face, but they speak in platitudes about giving a crap and, oh yes, we will get right on that, but when I asked about the hot tub and when it would be fixed, all I get from everyone up and down the line is «we don’t know» or «the pool maintenance people won’t return our calls.» At least they know how the residents feel when we ask them for something.
Do yourself a favor, if you look at this place, do it with eyes wide open. at more than 10 bucks a square foot, you should expect more from the property and the management. Once you sign, you are trapped and they will do everything possible to keep you at arm’s length until your apartment will make them more money to get you out of it. then your life will be miserable. We know, we were stupid enough to re-​sign a lease with them. Ours is up in October and we will be history from this God-​forsaken hell hole. Be smart, avoid this place like West Africa during Ebola high tide.

So far so good. There is definitely stuff to improve but I’d say everything is quite decent.

Biggest waste of time.
Found this place through an ad they placed online for a 1 bedroom and called to schedule an appointment. When I arrived, they had no idea of the appointment. The person in the lease office also had no idea about the promotion promised online and over the phone. Total disconnect between whoever handles online, phone, and the office.
I was skeptical of the bad reviews at first since you see it all the time but its true, be wary when dealing with BRE Properties because you might get burned.

This place is convenient and comfortable to live in for its proximity to San Francisco and to the Silicon Valley. The waterfront is also an enjoyable component of the overall living experience there.
HOWEVER, the leasing office staff are among the WORST office people I’ve ever met in the past 7 or 8 years living in the Bay Area. They never respectfully addressed your name or your issue, no smile, no personality. During one conversation with a lady working there, she constantly walked away to pick up calls or talk to her colleague without saying anything DURING a conversation with her. We had to wait in the office for her to stop chatting with her colleague or talking on the line for over 5 minutes before she came back to finish the conversation. She always talked in an accusing tone with a frown, no patience. Before we fully explained an issue to her, she interrupted by saying «I don’t understand what you are talking about» before she turned around to chat with her colleague. RIDICULOUS.

BEST MANAGEMENT TEAM EVER!!! I’ve lived at Lakeshore Landing for almost 2 years. In that time, I have had the best experience of anywhere I’ve lived. The management staff really goes above and beyond to make your experience very personal. Over the last year, there have been renovations — which, of course, cause some headaches, but Jamie, Danielle, and Marcia have been amazing at working with the residents. I feel very blessed to be living in such a great community!

BEST FRONT DESK STAFFS YOU WILL EVER HAVE THE PLEASURE TO MEET! Jamie, Danielle, and Marcia — these ladies go above and beyond to make sure all tenants are comfortable. I have lived in numerous apt complexes and none can compare to the customer service I have received at Lakeshore.
My boyfriend and I have lived at Lakeshore Landing for the past year. They have had a couple of construction projects done. Yes, new flooring in the lobby, carpet, and brand new washer and dryer in each unit! During the construction there were some inconveniences. My parking spot was getting blocked but they offered me another spot right away and I was able to use it until my spot was available again. My forgettable self kept locking the building key and remote into my car and couldn’t get into my parking spot several times. I don’t know who the guy that kept coming to open the doors for me and slipping spare keys under my door, but whoever it was, thank you so much! While they were working on the washer and dryer, the front desk ladies offered us to let our pet doggy stay at another apartment with all his beddings and toys until it was done so he didn’t have to be confined into small space and listen to the banging. They even offered to check on him and walk him while we were at work. I don’t know another place that would do that for you!
We definitely enjoyed our stay here!

I’ve been living here for 2 years now, and I have had nothing but positive experiences with the management and maintenance teams. Specifically, Jamie was instrumental in helping us to find a different unit to better our living experience. Every single maintenance issue has be addressed within 24 hours, and solved within 2 days. Even on weekends.
The construction has been ongoing for a while now, but the improvements have been well worth any of the inconveniences. The gym and laundry facilities have been completely renovated and vastly improved.
Admittedly, the rent is expensive, but no more so than any other comparable complex in the area. I would highly recommend checking Lakeshore Landing out if you’re looking for a convenient, clean, safe place to live.

My partner and I have lived here for a little bit over a year, and overall, we love living here. The staff is very courteous and professional and they make us feel like we are part of a solid community. Jamie and Danielle are amazing people and they make living here very pleasant. I love their positive attitude and friendly demeanor every time I see them. It played a big part in our decision to renew here this year.
Maintenance is very quick to respond to problems and very accommodating. Since living here, our garbage disposal and washer broke once, and both times the repairs were completed within 24 hours.
The location is great, walk to fab little hole-​in-​the-​wall restaurants as well as Denny’s if you’re into chain diner food. The apartment is also close driving distance to two Trader Joe’s a Whole Foods Market, Marshall’s, TJ Maxx, Target, etc. If you are interested in moving here, check out the Hillsdale Mall, Bridgepoint Plaza shopping center, The Marina shopping center and the shopping center on Grant Street. If you want to eat decent food around here and want to be able to spend your money, you definitely have the opportunity to do so.
I don’t find the apartment to be more noisy than other places I lived at. When you live around people, sometimes you are going to have problem neighbors. No matter what apartment complex you live in, you are going to have this problem. We had a noisy neighbor once, but he moved out, and since then we haven’t had any issues.
So as for my personal experience, we love living here in our 2BR apartment that is partially facing the water. Our dog loves taking walks by the water and has many doggie friends we see daily. I would like to stay here until we can afford to buy our own place, as long as the rent stays affordable.

THIS IS THE WORST PLACE TO LIVE IN THE SAN MATEO BAY AREA.
Pros:
Location of apartment
Safety (I guess?)
Cons:
MANAGEMENT worst type of people in the world (Danielle and Jamie). I lived here for 11 months and they went through two managers, a new property owner, and at least 4 leasing agents. They never addressed a single issue I brought to their attention (there were plenty) and they had no problem collecting my money. They never return phone calls and are extremely unprofessional. Jamie blamed the elevator breaking down on me one day which I found ridiculous.
CONSTRUCTION this place is undergoing a complete remodel, including construction workers lingering in the hallways and messes DAILY. They never kept to themselves, and we barely got notice when there was something being worked on.
NOISE I lived in a second story apartment facing the water. their is baseball daily, so that noise is on one side of the complex. I had the most disruptive neighbors with loud footsteps, bass, animals, you name it I heard it. I could even hear my upstairs neighbor using their restroom. talk about no privacy. (This is with my loud music and tv going) Everytime I complained about bass, Jamie and Danielle tried to say it was coming from a car… This occurred the entire time I lived here with no resolution ever happening.
BATED RENT they bated my rent when I moved in here and after numerous pleas, they never made an effort to adjust it. I was tricked into an 11month lease, and hours before signing they raised the price $ 100. I barely lived in my apartment, and I got back a little more than half of the deposit. Now I cannot access this money because of the way they distribute their checks putting three names on it of people who are merely roommates and do not share a bank account. For a student, this money makes a huge difference to me.
Overall, I have lived in many apartments. 6 in the past 6 years to be exact. Some luxury, some poor quality, but NOTHING holds a candle to the poor living standards of Lakeshore Landing. Between the poor quality of what they try to sell as luxury apartments, to the people who run the place, I would not wish this living situation on my worst enemy. I am a zen, positive person who has undergone many struggles in my life. This place has brought me down to such a low level and I am SO GLAD to be gone and living in a new, quiet, calm apartment in Redwood Shores. If you are a person who cares about your home being somewhere you can relax and escape, DO NOT LIVE HERE. And even if you aren’t, i strongly urge NO ONE spend money renting in a deceitful, noisy, hell hole aka Lakeshore Landing. FUCK THIS PLACE!

It’s really more of a 3.5 stars but I ended up living here for four years or so and well if I can stay here for that long it isn’t that bad.
Let’s start off with pricing. Yes it has gone up quite a bit since I first moved in mainly because the housing market is hot and therefore they charge more rent. They are doing some upgrades to the places such as newer stoves, painted walls, updated gym, there were talks about hardwood floors, not sure if that is going to happen.
For the most part the people living there seem to be friendly and I’ve seen some familiar faces around and of course there are exceptions when there are suddenly someone that looks suspicious that lives there. I think you get that everywhere, no matter the price you pay.
Management and the maintenance crew are pretty nice although they have been switching management people, not sure what’s going on there. However the maintenance team have been the same since I moved in and they’re helpful and trustworthy.
There are some downsides such as you can hear the police or people speeding on South Norfolk (I lived near the main street). Once in a while there may be some strange things such as people trying to do leave skid marks in the parking lot.
I like the fact that the buildings require you to enter a passcode before you can get in and that doors are locked on the side. They also don’t allow dogs which is a great plus because dogs can get loud at night and leave their number ones and twos everywhere. Lastly with people walking upstairs, I’ve had people where they walked really loud and had couples where I could never heard them. It’s just the luck of the draw but if you’re worried about it, ask for a third floor unit. This was the first place I went to when I moved out and having been there for four to five years, if you ask me, I would do it all over again and live there.

Lived here for 2 years.
Honestly, find a different place. It’s not all bad. Management staff is nice, courteous, professional. Units are nice, modern, can paint the walls, pets allowed, amenities are nice-​gym equipment is a bit old but I heard they’re updating it– it’s cozy at first glance. Hot tub/​gym area closes at 11 and then the security patrol walks around like he owns the place. If you work nights and just want to work out or wind down in the hot tub for a half hour after 11pm, you’re going to have a bad time.
I’m writing this from our 2^nd floor unit on the waterfront side of the apartments. You can see it from the Hillsdale bridge going toward the freeway. It’s one of the nicer units in the complex. Beautiful view of the Bay and surrounding houses, the bridge at night is gorgeous. Full moon rises right over the bridge, beautiful view. Can see July 4^th fireworks from your patio.
We pay 2600/​month to listen to our upstairs neighbors walk around their apartment. By the end of this year, that works out to around 31k that we’ve spent to listen to other people walk around on top of us. Don’t get me wrong– we’re not those neighbors who sit and wait for any noise to nitpick and complain, it’s not really the tenant’s fault, at least not fully.
Of course, in apartments, there is neighborly noise. It’s to be expected. But we hear these people all day every day, and I believe the building is more at fault than anything. I doubt that’s something that will ever be fixed, it would cost too much, I think.
Who wants to know when their neighbors use the bathroom every day? In either bathroom? There are spots on my floor that, no matter how softly I walk on them, sound like I’m stomping as hard as I can. This, I’m sure, happens in the unit above ours. Lived in apartments my entire life, *never, ever* dealt with neighborly noise on this level before.
The management is currently renovating the apartments, excuse me, the outside aesthetics of the apartments, and putting newer fancy appliances on the inside, however they won’t be:
–tacking the carpets down properly so you don’t step on nails every day while living here
–putting in proper sliding glass and screen doors that stay shut and actually function. Our screen doors have never worked, they’re basically for looks.
–insulating the building for sound and making it worth the $ 2600 price tag it comes with, which will be raised to ~$ 3000 by the end of our lease. (about a month)
–Fixing the doorways in the apartments that often don’t match up so you get a door that has open space in parts because it’s not level– Makes a loud POP sound when opening, so hopefully no one is asleep near you! Just overall kind of haphazardly put together.
Also, don’t ever expect your windows to be washed from the outside, ever.
Ever play The Sims? We have level one sliding doors and carpeting, level one appliances. If you’ve never played, well, sorry, you won’t get that reference.
It’s the little things, but in your house, your everyday life, they add up. At least for some people. Apartment is definitely nice and it isn’t like living in hell in the slightest. There are little parties every month that the management throws to help everyone meet each other and mingle, they provide food and drinks, it’s nice. It’s just an afterthought now that we’re nearing the end of our lease and moving on.
You’re paying for the looks and the view (if you get a waterfront view, that is), but it’s no better than apartments you see anywhere else. Thin walls, very little storage, and the same half-​assed maintenance you see at any other joe schmo apt complex. Get the most out of paying the least. Both the maintenance and management staff are very polite, and prompt. It’s the resources they’re given to do their jobs that I’m complaining about.
My point: they are raising the rent on this place to near $ 3000 a month, and it’s worth maybe $ 2200 a month. On a good day. The only thing changing about this place is the looks and the appliances. It’s the same shell and the same structure. It’s not worth it in my opinion.

Living here for 1.5 years on 3^rd floor. Everything is awesome, staff and maintenance is doing extremely well.
The only issue for us (family with toddler) is floors — they’re thin and it’s a problem if you have a baby — neigbours are going to complain, management will ask you to calm down but it’s hard to explain to a baby.
There’s probably no apartment complex in Bay Area that doesn’t have this problem although.