Gamestop

I recently purchased a used PS3 120gb and upon returning home it was missing the cable to charge the controller. It was 20mins one way to go back to the store to have them give me the correct cable, 20mins BACK HOME. Guess what? THE CABLE DOESN’T WORK. So I pack up EVERYTHING and bring it back to the store. Chris gives me a new cable that works finally and now 20mins BACK HOME. So 20mins X 4 + Gas = PISSED CUSTOMER Although it was made right, I feel it should have been checked first. Chris was very friendly and helpful in resolving the issue. I’m still a little upset about having to go back and forth 4 TIMES to resolve a cable issue.

Do not go to game stop in Hillsdale Mall Took Avantage Of my girlfriend Because she has a disability that not right We have the ADA rights.

GameStop is great for used games, but when you buy used games, some games are scratched, the wii games in particular look like discarded discs, they are unplayable and constant freezing. I felt the games I bought were watered down ports of Xbox and ps3 games. Also if you are going to trade your game at GameStop, make sure you know the value of the game is not less than half of the used game price, they were going to give people only a few dollars on mario wii games. GameStop needs to stop being greedy with giving people way less than 30%, or people won’t buy from them anymore, Amazon gives more, but only online. Let this be a warning for GameStop to be more fair with your customers, and give them the fair amount for games so they will buy more from GameStop.

The employees are so nice! We were buying 3 Zelda figurines and they helped us find exactly what we wanted, yay!

This is the best gamestop ever!!! The staff is very friendly and helpful. I came in to buy a game and renew my membership. They had it used which was good because you get 10% off. I asked if my membership was expired and it was so I asked how I can renew by using my points and they gave me step by step instructions on how but it didn’t work on my iphone so they let me login another way. I renewed using my points, got 10% off, and got great customer service. Thanks to Alex!

This is the GameStop thats closest to my apartment. It’s also on my way home from work since I work in the South Bay. I usually stop in twice a month depending on what games are coming out. The service is usually quick. If it isn’t, the employees are usually very apologetic when it comes to there being a line of customers.
The staff knows me personally since I’ve been shopping there for the past two years. It’s nice because they actually remember my name and know what kinds of games I’m usually into. Knowing that the staff actually cares about their customers is a good feeling and I really appreciate that kind of attention to detail.
There are a few reasons why I didn’t give this store a 5 star rating.
1) It’s not exactly the nicest smelling store nor is it the cleanest. Comparing it to the Belmont store which isn’t that much further away from this location, the cleanliness difference is practically night and day. The Belmont store is immaculate every time I’ve been there and the Hillsdale location looks like a bunch of kids have ransacked the place. Considering the store is in a shopping mall, theres more foot traffic. Though for me personally as a former retail slave, store cleanliness usually is directly correlated to how invested the staff is in their workplace. I think this is something that could definitely be addressed with their store manager.
2) Constant heckling. I understand it’s their job to ask us if I want to pre-​order another game or get a Power Up card membership. (I’ve been a member for as long as I can remember.) I’m well aware that UPT (units per transaction) is measurable data for their staff to determine performance but if you have loyal repeat customers, theres no need to try to force them to buy things they don’t want or need based upon their previous purchasing experience. It’s a hard thing to really nitpick and measure but it’s something that does make a difference in my shopping experience.
I can’t reiterate enough that I really do like this store and I recommend that people in the San Mateo/​Foster City area to shop there!

This is the closest Gamestop for us so we come here to support our gaming habit. There is nothing here you wouldn’t expect from any other Gamestop, but they are always super helpful and nice here. You can tell they really know what they are talking about.
Today we went to buy a racing game and had a hard time choosing between two of them. The guy behind the counter explained one was a demo while the other was the full game. He also showed us there was a coupon for DLC in the game if we bought it new for $ 2 more than the used one. We left there happy and feeling like we got a deal. We’ll be back when we need our next fix!

Not a huge Gamestop, but they do have tons of PS3 pre-​owned games and the customer service is good. I will return! Thanks Gamestop!

Alright, I don’t normally go to Gamestop stores because most of them are poorly organized, have terrible customer service, and flat out don’t have what I want. I could also go on a tirade about used games, but this isn’t the place. Anyway, I’m a little tight on cash and really wanted to play Ni No Kuni, so I bit the bullet and pulled some games from my collection to go trade them in to get Ni No Kuni. The only reason I picked this Gamestop location is that it’s close by so I don’t waste a bunch of gas driving all over the Peninsula.
This particular location is very well organized and clean. It was super easy to trade in my three games to get the game I wanted and the guy behind the counter (his name is Thomas) was SUPER helpful and very friendly. He explained everything clearly and got me every discount he could in order to get the game I wanted for as cheaply as possible. He didn’t try to push a used copy on me or any other deal.
I really wish more Gamestop locations were like this one! The company does itself a disservice with all the less than stellar locations out there with staff who aren’t friendly and knowledgeable. If I ever need to use a Gamestop again, this will be the one!

GREAT Customer Service! Stellar!

i love game stop… i wish i could be the ceo. lol… its fast, you can order on line and pick up in the store. the store are also all linked together so if your home store is out of what you are looking for they can look globally for you item… i love you game stop!

This was my very first time visiting this Game Stop location. Overall, I thought it was a good visit in general. I found what I was looking for, which is always the same Nickelodeon cash cards they sell on their rack. I stood in line with a mother of 5 although, 3 boys could have been her son’s friends, but with the new game coming out, they party was trying to figure out who was going to pick up the game next week, which was rather annoying because they were going back and forth. Couldn’t make up his/​her mind. I was already exhausted from my day trip over to the East Palo Alto/​San Mateo from East Bay. Another sales guy came out from the back, which my receipt read as James. He was very helpful and we had a small conversation that went something like this.
James: «Oh, you play Moneky Quest also?»
Me: «Nope. But, I play Neopets.»
James: *He takes a glance on the back side of the Nickelodeon to realize Neopets was also good for the cash card* hehe And says, «I think Neopets has their own cash card also.»
Me: «Yeah,. Neopets did have their own Neocash cards, but they recently stopped making them and brought out these Nickelodeon cards.»
End of conversation, but the customer service was great as I expect from any other Game Stops I’ve been to. On the Neopets site, some Ncers are embarrassed to admit that he/​she still plays on Neopets let alone they buy these Nickelodeon cash cards for the NC Mall, but what they forget is that Adam and Donna had created Neopets for College students at the time, but now. the website, which is owned by Viacom has focused their site towards family friendly so ALL ages plays on Neopets.
Anyways,. if I’m in the area again, I will definitely stop by this Game Stop location.

super friendly staff who try to connect with you if you too are a gamer… but sometimes the line gets a little long.

I have had consistently good experiences at the Hillsdale mall location. The staff are friendly and knowledgeable, and I have never had any difficulty in making returns or exchanges. Travis, who works there, was particularly helpful in recommending new titles. If only all retail workers could share in his good nature.
Gamestop at Hillsdale mall will enjoy my business for years to come.

I went into this store to give out a flyer of a person who was murder in the Hillsdale parking lot a week earlier and they looked at me like I was trying to give them the plague or something. Every store I went to inside the mall was very helpful and supportive of the cause to catch the person who did this. They we’re the only ones that made me feel uncomfortable to be in their store. They did have a good sale on xbox 360’s but after being treated like that, I’d rather pay full price somewhere else that to give my money to these guys. Granted, no store is obligated to take anything from anyone for any reason, but at least have the decency to tell me that instead of redirecting to people who just turn their backs and ignore me on purpose. I mean think about it, the person who shot David could easily come back and shoot you too. So to the 2 geeks working the front desk, Don’t say «Welcome to Gamestop» and then make someone feel unwelcome its just tacky and rude.

I’m a game developer, so I’m purchasing games a lot. I’m weary of Gamestops pre order force feeding that their employees are instructed to do, but they used to fill a need of release day delivery.
I had called up this store to see if they had a PC title in stock, which they said they had. Since I live 5 minutes away, I told them I would be right over. Which I was… and of course, they did NOT have the title in Stock.
and there was no apology. Just flippant attitudes.
I asked to speak to the Manager, Jeremy, who proceeded to Blame me for NOT getting the name of the person I spoke to over the phone. As if the 2 male employees at the store weren’t the ones responsible. All I was looking for was an apology and some courtesy. This Jeremy was very rude, and not only that, tried to cross into the personal space bubble, trying to intimidate me physically. and he’s the Manager. Wow.
Never again. Between every other word out of the employees mouths being Pre-​order, and rude distasteful customer service… Try Best Buy for a much better experience.
Best Buy now gets the games on exact release dates, so thankfully there’s no reason to shop at Gamestop anymore.

I have to say, in 2008 around the holidays, GameStop stores made me so angry and disatisfied with their lack luster service and downright obnoxious employees at multiple locations around the Peninsula that I swore I would never ever buy anything from them…
Flash forward to 2010 and I guess I’m more forgiving in some respects. This 2010 I went ahead and purchased a PS3 with all the features. As it just so happened, I purchased the game system at the Tanforan Mall location. It was only out of sheer convenience of the location. Initially I was actually looking to purchase the unit through F.Y.E. but they were unfortunately out of stock. By comparison, F.Y.E. has exceptional customer service. But I wanted the unit that day. Sooo I went ahead and got it from the Tanforan GameStop.
The trouble with the GameStop in Tanforan was that the Associates were all more interested in chatting up their buddies coming into the store or pre-​occupied with going out on a break. And it wasn’t like I was asking to take up oodles of their time. It was literally «I know the game system I want but at least tell me what it comes with and maybe what would be the better complimentary add ons»…Particularly since the box the unit comes in wasn’t so easy to find the details of what was included and not included. Overall, it wasn’t as bad as the 2008 holiday. But the service was still lousy.
By comparison, the GameStop in the Bayhill Strip in San Bruno put Tanforan to shame with exceptional service. So much so that they made me wish that I had waited and purchased the unit from them. They were very knowledgeable and immediately offered assistance in every aspect of gaming entertainment. I love the GameStop at the Bayhill location.
The Belmont GameStop was another location that offered really good service and had a good selection of new and used games. They were cheerful, amuzing and attentive to the customers in the store.
The Hillsdale mall was also a good experience for the two to three times I’ve recently shopped there. My only disappointment with my last venture there was that they had game box of a new arrival game as having just come out, only for me to go up and find that it wasn’t really in stock. Or better said… although the game was «just released» they were already sold out. However, the Associate was nice enough to make other suggestions and was able to provide light humor to it all. I still ended up purchasing two games that day.
It’s been a good while since visiting the San Carlos location but their service wasn’t bad when I did visit that store. But the stores I’ve consistently visited and gotten both useful and exceptional service from are Bayhill San Bruno, Hillsdale Mall San Mateo and Belmont. Stores I would not support and have gotten poor responses if not relatively ignored at are Tanforan, Serramonte and Daly City. Not all GameStops are created equal.

Now I don’t usually like going into Gamestops because they are always so small. There are way too many props, racks, and people in the way. But my son loves this one, and the manager has always been very helpful. They don’t give you a lot of money for your trade-​ins but it beats the clutter of old games.

The most organized Gamestop I have ever seen. All of the used games were organized in perfect alphabetical order. As a used games fan always one generation behind, this is a godsend. The staff were attentive without being over-​bearing. Marketing materials were displayed nicely and caught my attention. Props!