Edible Arrangements

I get it. It was Mother’s Day and business was probably insane for this shop on that day, but I’ve experienced better service in the past. I didn’t expect to have the order delivered right away. I figured that the order for my Mom would arrive towards the end of the queue as I ordered it Saturday morning and it would be later in the day.
I called around 3:30 pm on Mother’s Day explaining that I commiserate with what they’re going through that day, so I would just like an estimated time of delivery. The person in the shop said, «The order is ready for delivery and it will go out when our driver returns.» I figured «great, it shouldn’t be too long then». Of course I realized after hanging up the phone that this was a vague answer. No actual time frame was given.
According to my Mom, the order arrived at about 6:45 pm in the evening, it was pulled out of the back of a white non-​descript van and delivered by a young kid. The fruit was also warm or room temperature, not refrigerated.
I’ve used this place on previous Mother’s Days, the Service was great years ago though I’ve noticed a decline in service in the recent years.

If I could not give a star I would not, this store ruined a perfectly good birthday surprise. The bouquet was supposed to arrived to arrive at 9 am well at 10 am my wife was told it would be an 1 hour by, two pm she now steaming mad because she paid for a time delivery. By 430 we still being told that it was on it way, so now she had to tell me what it was and for me to go, and get it. Keep in mind that this was supposed to be a surprise. Upon arriving at the store I was told my arrangement was out for delivery it now 500pm. The staff there all acted as if couldn’t speak English, and slapped together a make shift arrangement that horrible. DO NOT SHOP HERE…

Horrible store. I ordered for my sisters birthday and if I wouldn’t have called to confirm it was delivered they would have tried again the next day. The delivery address was less than a mile away. The claimed that they tried to deliver yet the person was home and didn’t hear any doorbell. Also I called corporate to tell them about my experience and was told I would I would receive a call to follow up from the store within 48 hours and nothing. The store didn’t even bother. I would not ever use this location. I was giving them a second chance as we came in for in store pick up and had a bad experience. No hint of customer service !!

These people are unprofessional and absolutely idiotic! I live in Atlanta and wanted to send my mom who lives in California something besides flowers on Mother’s Day. I placed an order for an edible arrangement out of this store since it seemed to be the closest to her house and come delivery day, they left my mom a note on the door saying «sorry we missed you» but at no point did anyone knock on he door, ring a doorbell, nothing! My mother had been waiting for a delivery all day because I let her know there was a surprise coming her way. How can you deliver something without knocking on the door to see if someone will answer?! I don’t understand. I called the store and at first they offered to deliver tomorrow?! Are you kidding?! No! I paid for it to be delivered today! They said they would try to re-​deliver within the hour but it’s ruined. the surprise is ruined, her Mother’s Day gift is ruined, and frankly I jut want my money back.

They ruined my mothers day gift for my mom. The arrangement looked horrible the chocolate was all melted the fruit was all soggy. It was definitely not worth $ 100 dollar arrangement and there customer service sucks they weren’t help for at all

They ruined Mother’s Day. I’ve placed previous orders with this store with no problems and they were beautiful. Today however, was a complete nightmare. I ordered an arrangement for my mother to be delivered on Friday 05÷6÷16 to her house. My mother however, had to go to the ER and ended up being admitted so the delivery couldn’t be completed. I sent an email through the website directly to the store explaining what happened. In addition, my fiancé called right when the story opened and spoke directly with an employee there and also gave them the info. They said no problem. Well, since I didn’t receive a delivered notification I called the store just before they closed (i live in NH). He said that his driver was still out and would ask him. I found out that they went back to my mother’s apartment and not the hospital. I again explained that I emailed and phoned when the store opened to change the address. He then asked me if it «were OK to deliver tomorrow.» Being that I know 5 minutes before closing I wasn’t going to get a delivery that day I said yes.
To again make sure that my arrangement was going to the right place, my fiancé called again this morning and once again found out that the arrangement was going to my mother’s home instead of the hospital. After demanding to speak to the manager, which interesting enough two separate people claimed to be the manager, I was told «you can’t expect us to change the delivery address once its gone out.» I told him that this has been going on for 24 hours. He said that it hasn’t been 24 hours. Lets see, one email placed at 3am their time plus one phone call at 8 am on Saturday then this call at 9:15am on Sunday… yes 24 hours.
After being blamed for their errors, i told him to cancel the order and demanded my money back. I also told him I was going to notify corporate and file a complaint he just said «a ha,»
I told him I was never using his store again… i got another «a ha.»
Obviously they don’t care if they ruined someone’s day.
We called customer service and opened a formal complaint.
I’m not looking for anything… I only wanted to make my mother happy on Mother’s Day but thanks to this store, I’m left in tears and have a disappointed ill mother.

I had a rush order to 2 addresses… They kindly helped me out and got my orders out the door immediately.
Thank you!!!

A surprise birthday delivery for my mom turned out incomplete. It would have been a great service, but with them forgetting the most important obvious greetings aka the balloons, the order looked like a regular order rather than a birthday order. Disappointed because the balloons were very important to the order other than the fruits itself. Called them back and said they will call me the next day either to reimburse or deliver the balloons? What the heck?

We ordered chocolate covered strawberries to congratulate my son and daughter-​in-​law new child and my first granddaughter. They took my money but NEVER delivered!!! I called to speak and the agent was RUDE! Then I asked to speak with the manager and they said that the «Owner does not take messages nor do they call customers back». I complained to corporate and they did nothing, despite being told that they would contact me in 3 days.
Do yourself and those you cherish a favor and order from somewhere else. Despicable customer service. Extremely disappointed!

Awesome people work here. Went this afternoon and they were lovely. Chocolate dipped stuff is the best and sometimes on sale. Instead of buying on Valentines day be cute get it the day before OR ANY OTHER TIME. It will be easier! Woman like spontaneity and it will save you a headache on their busiest day of the year.
I would not buy if it was not on sale but other wise super worth it. Go to this location, they were awesome!

Justin and Rico ROCK!
— Last min orders are always the worst, Justin was so nice and made sure Rico didn’t leave before my order. I never had a long awkward pause while talking on the phone he was so polite and even asked how my day was going. Great phone customers skills.
I highly recommend this place.

I love edible arrangements. They are the best teacher gifts, party center pieces, tailgating, etc. the fruit is so good, and I love the chocolate!
I have used so many different stores across the country (and Canada) and the service I had today at the San Mateo store was by far the best and most impressive.
I will use this store for everything I need locally from now on.
They have recently changed ownership and Justin the new owner has already gone above and beyond!
Give this store a try, the fruit is always amazing but with great service, too it will make your day!

If you want order from a reliable, professional business, this is not the place. Worst customer service!!!
Long story short I placed an order online for delivery on a specific date and requesting to be delivered by a specific time. Tried to call the store multiple times to confirm no answer and voicemail full. Day of the order I called to confirm, I was told the delivery went out at and is on the way (still had 1.5 hrs till needed). Rep tried to contact the driver but no answer. 6 calls and 4 hours later, still no delivery. Call store they did not know what happen lost all contact with driver. As the business day was over I canceled the order. Rep said manager would call me the following day to address.
The following day the order showed up and was old as plastic was full of condensation and brown liquid. A day later I called the manager as he never called me. I spoke to the WORST retail manager every named Justin. I attempted to explain the situation, he was the most unprofessional person I have ever dealt with. I told him I wanted a refund as their rep said, he said the rep I spoke with is no longer w/​EA so we had a problem. I expressed my dismay and he yelled, I told him the company I work for and I will tell the 400 + admin not to use them. He told me I threated him and hung up on me. When I called back he yelled again and hung up.
I work for a big company that has over 10,000 employees in the bay area, it is my goal to let everyone know about this place. Don’t order from here!!!

I don’t even know where to begin… ive been a loyal customer if edible arrangements for many years now and ive NEVER had this awful experience. I ordered 2 arrangements, one was delivered with a flat balloon last friday 5/​9and the other one NEVER delivered until now ⁵⁄₁₄. I understand that its mother’s day weekend and thats y I ordered ahead of time. I spoke to a girl on ⁵⁄₉ and said that they were too busy and it won’t be done til Saturday. I told them that it was a business location and they will be closing early. She tolde that she will call back. she never did.

Justin and his team are incredible. The arrangements they create are not only delicious but also beautiful works of art. My arrangement was done on time and exceeded all my expectations. I will visit again.

What great customer service! I ordered 2 arrangements to be picked up the next day. Unfortunately, I had to change my pick up for a different day an hour before the arrangements were to be ready. They were awesome about holding off making the arrangements for me! They then called me later that afternoon to see when would I like them to be prepared. I asked if they could split up the orders as I now needed to deliver each one on different days. While it isn’t there policy to split up orders that were placed together, Justin was awesome to accommodate my needs so I would have fresh arrangements delivered to my clients. Great service is always appreciated and I remain a loyal customer!

Newly wed here. Ordered a Birthday Arrangement for the wife to be delivered to her workplace. Unfortunately, she did not register to change her maiden name yet, so the poor Edible Arrangement guys tried twice but failed to deliver the arrangements to a unregistered employee. Totally my fault.
I called in and Jessica was kinda enough to reschedule the delivery 100% free on charge for another day on short notice. Wonderful customer service. Keep it up guys! Will order from you again next year :)

To all of our loyal Edible Arangement customers,
We would like to apologize for any lack of customer serivice that you may have experienced with us and any inconeniences we may have caused in the past. Starting January 2015 we are happy to announce that we are under new managment and have hired very qualified staff members. We hope that these old reviews from old managment does not prevent you from ordering with us in the future. For future purcharses from the San Mateo location please metion EFP1178 for a $ 5 off discount on your purchase.(only in SAN MATEO) We apologize and hope you have a «sweet» day — EDIBLE ARANGEMENTS SAN MATEO.

Actually this review is from a month ago (just forgot to post it)…
I was a little skeptical ordering from this location with all the negative reviews. But I crossed my fingers and hoped for the best.
My sister had some surgery so rather than send flowers or give chocolates, Enter… EDIABLE ARRANGEMENTS.
I ordered a week ahead of time, had very pleasent customer service and it was delivered specifically on the afternoon requested and my sister absolutely loved it. Said it was so tasty and fresh.
So for me, everything turned out perfect.
Thank you!

Not sure why this location has bad reviews as I had absolutely no issues ordering a bouquet for my mom for her birthday (January 2014).
I simply ordered online a week and a half in advance (yes I am organized like that) and the order came in fresh and without any missing parts.
I even got a box of dipped chocolate for free as my order exceeded a certain amount to qualify for the incentive.
The fruit was fresh and tasty, and the dipped fruits tasted amazing!
I highly suggest ordering in advance to avoid any complications in your order.. but then again, when was common sense ever common???