Chase Bank

One teller, really? Line wait is long, I recommend Wells Fargo across the street, they always have multiple tellers, after waiting for 20 minutes, I just had to leave the line, cause my time is important.

Came here 2 weeks ago and tried to open a chase bank debit card. I asked the teller if I could help today, and he told me yes! The lady would help you soon once she’s done with the client. I nodded my head and found myself a seat. So I waited for20 minutes while the lady is still helping another client. I totally understand it! Guess what! Finally the banker’s done! Here comes my turn! The banker walked to me and said: sorry, I need to go and can you come back next time? Can we schedule a time tomorrow?
Seriously??? Excuse me??? «After I waited for about 30 mins, then you want me to come back next time just for a stup debit card which I can get from other banks easily. «No Thanks!!» so I walked out to the door and saw there’s a Wells Fargo just right on the corner. I was greeted once I walked in Wells Fargo and got helped by a banker in TWO mins!!! So fast!!!
15 mins later I walked out Wells Fargo with a brand new temporary debit card! End of story.

My interaction with this bank occurred on a Saturday morning. Initially, I was the only person in the bank. After waiting for 6 – 7 minutes, several other people walked in and we’re waiting in line as well despite the fact that there were at least four employees working at the time. By the time I was finally called to speak with someone, I was informed that I would have to return several hours later to complete a somewhat standard transaction.
In my opinion, this is very poor customer service. If employees need more time to complete daily paperwork, I suggest coming to work earlier and getting it done. Morning paperwork should not take place at the expense of the customer. I will not be returning to the location and I encourage the manager and/​or shift manager to get their sraff together.

We are very disappointed in our most recent visit to this location. I was trying to cash a $ 20 Christmas check from my grandmother (same last name) made out to my wife and I (same last name), but was told I had to drive back home to get my handicapped wife’s signature as a second signature, or they wouldn’t cash it. We have several times cashed checks to us with only my signature. My wife even cashed several, at this location, BEFORE she got her name changed, and we still never had problems. My wife got out of bed and came to the bank with me to make sure there were no more problems. When she tried to get Hanz’s name to complain, his manager insisted that she was the only person we could complain to. The only complaint number she would give was to her personal assistant.
I can understand that a newer teller might over enforce a rule, but if the manager won’t let you even file a complaint that she can’t just toss in the trash, then their customer service is a joke. I am beyond disappointed in them.

Why is there a separate business counter if we all have to wait in one LONG line?! None. Slowest service ever!!! And they have coffee which is a joke probably the cheapest out there. Awful, horrible experience!

This place is understaffed. Made me wait for 30mins without anyone helping me. I asked when someone would be available and they told me to try another branch. You guys suck.

Was very helpful. She took her time and made sure to help me to the best of her ability.

Chase you are actually my Bank of Choice.
Ok lets get right into it…
What I Like.
I like the customer service here minus two instances that I have had in the past. There is a teller there, I believe her name is Elizabeth… She is always very friendly, always smiling, she just seems to enjoy and love her job. That is what customer service is all about people! Hellur?
Oh yeah, I also like the VIP ATM access after hours… haha You should try it. It just makes you feel special. Until that awkward moment when there’s another customer inside with you and you can hear a pin drop. …Awkwaaaard.
–Kudos Elizabeth, and kudos To Chase for hiring this employee I hope for more of the same.
What I Don’t Like
I don’t like being told «we will call you» and have no follow through. To me that is absolutely unacceptable and unprofessional. Nuff Said. Also the parking downtown can be complicated sometimes, but I suggest circling a couple times before giving up. Also you can park more than 5 feet away people… it’s ok to walk a little more… go ahead you can do it. Fine just have someone drive you, I do that too sometimes. :]
Tip To Owner
My Tip To Owner is hire more friendly people that love their job and act like it. Yes! :D
I hope this helps, God Bless. ~Da Critic

Staff is always so friendly and helpful. It shows that they love their jobs at chase! The offices always have a treat for us customers as well.

The staff here are very friendly